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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of marketing"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Evanschitzky, Heiner"
~person:"Fu, Xiaoxiao"
~person:"Kozak, Metin"
~person:"Tanford, Sarah"
~subject:"Customer satisfaction"
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Search: "Customer relationship management"
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| 14 applied filters
Year of publication
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Subject
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Customer satisfaction
Beziehungsmarketing
25
Relationship marketing
25
Kundenzufriedenheit
13
Consumer behaviour
12
Konsumentenverhalten
12
Dienstleistungsqualität
6
Kundenbindungsprogramm
6
Loyalty program
6
Service quality
6
loyalty
5
Switching behaviour
4
Wechselverhalten
4
Brand image
3
Customer integration
3
Destination management
3
Destinationsmanagement
3
Holiday behaviour
3
Hotel industry
3
Hotellerie
3
Kundenintegration
3
Markenimage
3
Meta-Analyse
3
Meta-analysis
3
Perception
3
Tourism marketing
3
Tourismusmarketing
3
Urlaubsverhalten
3
Wahrnehmung
3
reward programs
3
Automation
2
Automatisierung
2
Brand management
2
Destination image
2
Dienstleistungssektor
2
Gerechtigkeit
2
International tourism
2
Internationaler Tourismus
2
Justice
2
Kundenbindung
2
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8
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Article
13
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13
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13
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English
13
Author
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Blut, Markus
Brady, Michael K.
Evanschitzky, Heiner
Fu, Xiaoxiao
Kozak, Metin
Tanford, Sarah
Han, Heesup
15
Hyun, Sunghyup Sean
6
Kim, Wansoo
6
Gustafsson, Anders
4
Mattila, Anna S.
4
Cai, Ruiying
3
Fornell, Claes
3
Grégoire, Yany
3
Hult, G. Tomas M.
3
Lee, Choong-Ki
3
Moon, Hyoungeun
3
Qu, Hailin
3
Ramkissoon, Haywantee
3
Su, LuJun
3
Wieseke, Jan
3
Wong, IpKin Anthony
3
Yu, Jongsik
3
Agyeiwaah, Elizabeth
2
Ahn, Jiseon
2
Al-Ansi, Amr
2
Assaker, Guy
2
Auh, Seigyoung
2
Baloglu, Seyhmus
2
Beatty, Sharon E.
2
Berenguer Contrí, Gloria
2
Bilgihan, Anil
2
Bolton, Lisa E.
2
Busser, James A.
2
Cai, Liping A.
2
Chi, Christina Geng-Qing
2
Chua, Bee-Lia
2
Chung, Namho
2
Cronin, J. J.
2
Danaher, Peter J.
2
Danaher, Tracey S.
2
Fong, Lawrence Hoc Nang
2
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Published in...
All
Journal of hospitality marketing & management
Journal of marketing
Journal of retailing
Journal of service research
Journal of travel and tourism marketing
SpringerLink / Bücher
Tourism management : research, policies, practice
International journal of contemporary hospitality management
3
International journal of hospitality management
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Marketing letters : a journal of research in marketing
2
Die Betriebswirtschaft : DBW
1
Electronic retailing
1
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing management : MM
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
The journal of services marketing
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
13
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13
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1
Impact of
customer
relationship
management
on customer satisfaction : the case of a budget hotel chain
Rahimi, Roya
;
Kozak, Metin
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 40-51
Persistent link: https://www.econbiz.de/10011669947
Saved in:
2
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
3
Exploring the impact of tourist harassment on destination image, tourist expenditure, and destination loyalty
Alrawadieh, Zaid
;
Alrawadieh, Ziad
;
Kozak, Metin
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 13-20
Persistent link: https://www.econbiz.de/10012004629
Saved in:
4
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
5
Evaluation of reward programs based on member preferences and perceptions of fairness
Tanford, Sarah
;
Hwang, Eunmin
;
Baloglu, Seyhmus
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 106-126
Persistent link: https://www.econbiz.de/10011848326
Saved in:
6
Measuring perceptions of fairness of loyalty program members
Shulga, Lenna
;
Tanford, Sarah
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 346-365
Persistent link: https://www.econbiz.de/10011880416
Saved in:
7
Self-congruity and flow as antecedents of attitude and loyalty towards a theme park brand
Fu, Xiaoxiao
;
Kang, Juhee
;
Tasci, Asli
- In:
Journal of travel and tourism marketing
34
(
2017
)
9
,
pp. 1261-1273
Persistent link: https://www.econbiz.de/10011759016
Saved in:
8
Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and loyalty
Tanford, Sarah
;
Jung, Shinyong
- In:
Tourism management : research, policies, practice
61
(
2017
),
pp. 209-220
Persistent link: https://www.econbiz.de/10011708210
Saved in:
9
Spillover effects of service failures in coalition loyalty programs : the buffering effect of special treatment benefits
Schumann, Jan Hendrik
;
Wünderlich, Nancy V.
; …
- In:
Journal of retailing
90
(
2014
)
1
,
pp. 111-118
Persistent link: https://www.econbiz.de/10010359932
Saved in:
10
Destination image and tourist loyalty : a meta-analysis
Zhang, Hongmei
;
Fu, Xiaoxiao
;
Cai, Liping A.
;
Lu, Lin
- In:
Tourism management : research, policies, practice
40
(
2014
),
pp. 213-223
Persistent link: https://www.econbiz.de/10010227015
Saved in:
1
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