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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of retailing"
~person:"Grewal, Dhruv"
~person:"Wu, Luorong"
~subject:"Consumer behaviour"
~subject:"Einzelhandel"
~subject:"Service quality"
~subject:"Social Web"
~type_genre:"Article in journal"
~type_genre:"Article"
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Search: subject_exact:"Consumer Behaviour"
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Consumer behaviour
Einzelhandel
Service quality
Social Web
Konsumentenverhalten
15
Beziehungsmarketing
6
Relationship marketing
6
Retail trade
6
Dienstleistungsqualität
3
Ladengestaltung
3
Preismanagement
3
Pricing strategy
3
Store design
3
Cognition
2
Customer satisfaction
2
Internet marketing
2
Kognition
2
Kundenzufriedenheit
2
Online retailing
2
Online-Handel
2
Online-Marketing
2
Technischer Fortschritt
2
Technological change
2
AI
1
Advertising effects
1
Ambient
1
Atmospherics
1
Beschwerdemanagement
1
COVID-19 pandemic
1
Complaint management
1
Consumer-Brand relationships
1
Coronavirus
1
Customer experience measurement
1
Customer privacy concerns
1
Data protection
1
Data sensitivity
1
Datenschutz
1
Decision theory
1
Design
1
Digital displays
1
Digitalisierung
1
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14
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Article in journal
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Aufsatz in Zeitschrift
15
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1
Collection of articles of several authors
1
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15
Author
All
Grewal, Dhruv
Wu, Luorong
Han, Heesup
7
Breugelmans, Els
6
Campo, Katia
6
Mattila, Anna S.
6
Nordfält, Jens
6
Ramkissoon, Haywantee
6
Roggeveen, Anne L.
6
Verhoef, Peter C.
6
Blut, Markus
5
Prayag, Girish
5
Baloglu, Seyhmus
4
Burton, Scot
4
Cobanoglu, Cihan
4
Lee, Seonjeong
4
Lim, Weng Marc
4
Line, Nathaniel D.
4
Mavondo, Felix
4
Monroe, Kent B.
4
Oppewal, Harmen
4
Patrick, Vanessa M.
4
Ratchford, Brian Thomas
4
Ruyter, Ko de
4
Tanford, Sarah
4
Assaker, Guy
3
Bearden, William O.
3
Biswas, Abhijit
3
Dass, Mayukh
3
Dewnarain, Senika
3
Ekinci, Yuksel
3
Evanschitzky, Heiner
3
Gauri, Dinesh Kumar
3
Gursoy, Dogan
3
Hanks, Lydia
3
Hardesty, David M.
3
Haruvy, Ernan
3
Howlett, Elizabeth
3
Inman, J. Jeffrey
3
Jha, Subhash
3
Jin, Naehyun Paul
3
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Published in...
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Journal of hospitality marketing & management
Journal of retailing
International journal of hospitality management
12
Journal of the Academy of Marketing Science
9
Journal of marketing
7
Journal of business research : JBR
6
Journal of consumer research : JCR ; an interdisciplinary bimonthly
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of marketing research
5
MSI reports : working paper series
4
Psychology & marketing
4
International journal of contemporary hospitality management
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of marketing research : JMR
2
Journal of service management
2
The journal of services marketing
2
Tourism management : research, policies, practice
2
Cornell hospitality quarterly : CQ
1
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
1
Journal of service research : JSR
1
Journal of travel and tourism marketing
1
Review of marketing research
1
The Cornell hospitality quarterly
1
The journal of consumer marketing
1
The journal of product & brand management
1
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ECONIS (ZBW)
15
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15
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date (oldest first)
1
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
2
Healing the pain : does COVID-19 isolation drive intentions to seek travel and hospitality experiences?
Lu, Lu
;
Lee, Lindsey
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of hospitality marketing & management
31
(
2022
)
5
,
pp. 620-639
Persistent link: https://www.econbiz.de/10013327194
Saved in:
3
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
4
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
5
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
6
Understanding the strategic consequences of customer privacy concerns : a meta-analytic review
Okazaki, Shintaro
;
Eisend, Martin
;
Plangger, Kirk
; …
- In:
Journal of retailing
96
(
2020
)
4
,
pp. 458-473
Persistent link: https://www.econbiz.de/10012495484
Saved in:
7
The DAST framework for retail atmospherics : the impact of in- and out-of-store retail journey touchpoints on the customer experience
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Schweiger, Elisa B.
- In:
Journal of retailing
96
(
2020
)
1
,
pp. 128-137
Persistent link: https://www.econbiz.de/10012295813
Saved in:
8
Are low price and price matching guarantees equivalent? : the effects of different price guarantees on consumers' evaluations
Verma, Swati
;
Guha, Abhijit
;
Biswas, Abhijit
;
Grewal, Dhruv
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 99-108
Persistent link: https://www.econbiz.de/10012130013
Saved in:
9
Do digital displays enhance sales? : role of retail format and message content
Roggeveen, Anne L.
;
Nordfält, Jens
;
Grewal, Dhruv
- In:
Journal of retailing
92
(
2016
)
1
,
pp. 122-131
Persistent link: https://www.econbiz.de/10011484113
Saved in:
10
Unraveling the personalization paradox : the effect of information collection and trust-building strategies on online advertisement effectiveness
Aguirre, Elizabeth
;
Mahr, Dominik
;
Grewal, Dhruv
; …
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 34-49
Persistent link: https://www.econbiz.de/10010500763
Saved in:
1
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