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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of service management"
~isPartOf:"Marketing intelligence & planning"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Beziehungsmanagement"
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Customer satisfaction
Einzelhandel
Konsumentenverhalten
Beziehungsmarketing
318
Relationship marketing
318
Consumer behaviour
179
Kundenzufriedenheit
122
Dienstleistungsqualität
111
Service quality
111
Brand management
58
Markenführung
58
Customer integration
45
Kundenintegration
45
Social Web
45
Social web
45
Brand image
42
Markenimage
42
Hotel industry
39
Hotellerie
39
Brand
36
Markenartikel
35
Internet marketing
29
Online-Marketing
29
Gastronomie
27
Restaurant industry
27
Confidence
24
Vertrauen
24
Viral marketing
24
Virales Marketing
24
Beschwerdemanagement
22
Complaint management
22
Betriebliche Wertschöpfung
20
Dienstleistungssektor
20
Service industry
20
Value creation
20
Customer value
18
Emotion
18
Kundenwert
18
Retail trade
17
Customer experience
16
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English
220
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Mavondo, Felix
5
Ramkissoon, Haywantee
5
Aksoy, Lerzan
4
Hollebeek, Linda D.
4
Mattila, Anna S.
4
Tanford, Sarah
4
Dewnarain, Senika
3
Han, Heesup
3
Jin, Naehyun Paul
3
Keiningham, Timothy
3
Kim, Peter Beomcheol
3
Leckie, Civilai
3
Lee, Seonjeong
3
Lim, Weng Marc
3
Line, Nathaniel D.
3
Malthouse, Edward C.
3
Merrilees, Bill
3
Ponsignon, Frederic
3
Assaker, Guy
2
Baloglu, Seyhmus
2
Bang, Nguyen
2
Bilgihan, Anil
2
Buoye, Alexander
2
Edvardsson, Bo
2
Gazzoli, Gabriel
2
Goh, Ben
2
Hammedi, Wafa
2
Hammerschmidt, Maik
2
Kandampully, Jay
2
Karjaluoto, Heikki
2
Kim, Mi Ran
2
Kim, Min-Seong
2
Kunz, Werner
2
Lariviere, Bart
2
Loureiro, Sandra Maria Correia
2
Meyer, Anton
2
O'Connor, Peter
2
Okumus, Fevzi
2
Qu, Hailin
2
Shoukat, Muhammad Haroon
2
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Journal of hospitality marketing & management
Journal of service management
Marketing intelligence & planning
Journal of retailing and consumer services
530
Journal of business research : JBR
408
International journal of hospitality management
211
The journal of services marketing
165
The service industries journal
101
The journal of product & brand management
100
Journal of the Academy of Marketing Science
92
Journal of travel and tourism marketing
88
Industrial marketing management : the international journal for industrial and high-tech firms
87
The journal of brand management : an international journal
87
International journal of contemporary hospitality management
86
Asia Pacific journal of marketing and logistics
85
Cogent business & management
85
Journal of strategic marketing
82
Psychology & marketing
82
Journal of retailing
81
Tourism management : research, policies, practice
74
Journal of service research : JSR
68
Journal of marketing
66
The international review of retail, distribution and consumer research
65
International journal of retail & distribution management
62
European journal of marketing : EJM
61
Services marketing quarterly
61
Service business
60
SpringerLink / Bücher
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
57
International journal of internet marketing and advertising : IJIMA
52
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
52
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
51
The international journal of bank marketing : IJBM
51
International journal of electronic customer relationship management : IJECRM
49
The journal of business & industrial marketing
49
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
48
International journal of retail and distribution management
46
International journal of electronic marketing and retailing : IJEMR
44
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
42
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ECONIS (ZBW)
220
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220
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1
A profile deviation approach to enhancing relationship marketing outcomes
Dewnarain, Senika
;
Mavondo, Felix
;
Ramkissoon, Haywantee
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
8
,
pp. 1005-1024
Persistent link: https://www.econbiz.de/10014369554
Saved in:
2
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
3
Social media content strategy in hospitality : the impact of experiential posts and response congruence on engagement, hotel image, and booking intention
Veloso, Mónica
;
Ieva, Marco
;
Gómez-Suárez, Mónica
- In:
Journal of hospitality marketing & management
33
(
2024
)
1
,
pp. 57-77
Persistent link: https://www.econbiz.de/10014438602
Saved in:
4
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
5
Brand community formation in service management : lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
6
Understanding psychological ownership in access-based consumption through a theory synthesis : an investigation of Airbnb and hotels
Li, Jing
;
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 499-524
Persistent link: https://www.econbiz.de/10014511822
Saved in:
7
The impact of financial performance and corporate reputation on customer purchases : the role of stakeholders and brand value in the automotive sector
Sánchez-Iglesias, Nuria
;
García-Madariaga, Jesús
; …
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10014469191
Saved in:
8
Low-literate customer experience : an empirical exploration
Mishra, Anubhav A.
;
Verma, Megha
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 59-83
Persistent link: https://www.econbiz.de/10014469193
Saved in:
9
Celebrity endorsers and social media influencers for leveraging consumer advocacy and relationship intentions : a multivariate mediation analysis
Kalam, Abul
;
Goi, Chai Lee
;
Tiong, Ying Ying
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 84-119
Persistent link: https://www.econbiz.de/10014469195
Saved in:
10
Effects of service providers' self-disclosure on booking platforms on consumers' trust, hesitation, and booking intentions : moderating role of social media influencers
Akhtar, Nadeem
;
Siddiqi, Umar Iqbal
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 470-498
Persistent link: https://www.econbiz.de/10014511821
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