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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Psychology & marketing"
~subject:"Consumer attitudes"
~subject:"Konsumentenverhalten"
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Consumer attitudes
Konsumentenverhalten
Beziehungsmarketing
19
Consumer behaviour
19
Relationship marketing
19
Customer satisfaction
17
Kundenzufriedenheit
17
customer loyalty
16
Dienstleistungsqualität
15
Service quality
15
Customer retention
12
Kundenbindung
12
Hotel industry
6
Hotellerie
6
Gastronomie
5
Restaurant industry
5
Emotion
4
service quality
4
Brand
3
Brand image
3
Confidence
3
Markenartikel
3
Markenimage
3
Vertrauen
3
customer satisfaction
3
trust
3
Beschwerdemanagement
2
Brand management
2
Complaint management
2
Customer service
2
Einzelhandel
2
Employee retention
2
Kundenbindungsprogramm
2
Kundenservice
2
Loyalty program
2
Luxury goods
2
Luxusgüter
2
Markenführung
2
Mitarbeiterbindung
2
Personality psychology
2
Persönlichkeitspsychologie
2
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Article
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English
20
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Agbemabiese, George Cudjoe
1
Ahn, Sun Joo
1
Ali Eliwa, Rasha
1
Arnold, Mark J.
1
Baker, Melissa A.
1
Braimah, Mahama
1
Cham Tat Huei
1
Chen, Chih-chien
1
Cheng Boon Liat
1
Chi, Christina Geng-Qing
1
Choi, Hwansuk Chris
1
Cichy, Ronald F.
1
Desmond, John
1
Donovan, Leigh Anne Novak
1
Gabler, Colin B.
1
Goh, Ben
1
Gong, Taeshik
1
Huang, Shuyue
1
Huffman, Lynn
1
Ishida, Chiharu
1
Jin, Naehyun Paul
1
Jin, Naeyhun
1
Jones, Michael A.
1
Kim, Kyongseok
1
Kim, Kyungmin
1
Kim, Mi Ran
1
Kim, Youngsun Sean
1
Kodua, Prince
1
Lambert, Aliette
1
Lee, Chung Hun
1
Lee, Seonjeong
1
Line, Nathaniel D.
1
Ma, Emily
1
Mansori, Shaheen
1
Martínez García de Leaniz, Patricia
1
Mattila, Anna S.
1
Merkebu, Jerusalem
1
Morrison, Alastair M.
1
Narteh, Bedman
1
Nieto-García, Marta
1
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Journal of hospitality marketing & management
Psychology & marketing
Journal of retailing and consumer services
45
Journal of business research : JBR
22
International journal of contemporary hospitality management
13
Cogent business & management
12
The service industries journal
10
International journal of hospitality management
9
Services marketing quarterly
9
Asia Pacific journal of marketing and logistics
8
The TQM journal : the international review of organizational improvement
8
The international journal of bank marketing : IJBM
8
Journal of the Academy of Marketing Science
7
Australasian marketing journal
6
International journal of quality and service sciences
6
Journal of Asian finance, economics and business : JAFEB
6
The journal of services marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Tourism management : research, policies, practice
6
African journal of business and economic research : AJBER
5
European journal of marketing : EJM
5
International journal of quality & reliability management
5
International journal of retail & distribution management
5
Inventi impact: retailing & consumer services
5
Journal of marketing analytics : JMA
5
Journal of strategic marketing
5
Marketing intelligence & planning
5
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
5
The journal of applied business research
5
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
4
Central European business review : CEBR
4
Global business review
4
International journal of business information systems : IJBIS
4
International journal of e-business research : an official publication of the Information Resources Management Association
4
International journal of electronic customer relationship management : IJECRM
4
International journal of services and operations management : IJSOM
4
Journal for global business advancement : JGBA
4
Journal of African business
4
Journal of Islamic marketing
4
Journal of financial services marketing
4
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ECONIS (ZBW)
20
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20
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1
"My place is your place" : understanding how psychological ownership influences peer-to-peer service experiences
Pino, Giovanni
;
Nieto-García, Marta
;
Zhang, Carol Xiaoyue
- In:
Psychology & marketing
39
(
2022
)
2
,
pp. 390-401
Persistent link: https://www.econbiz.de/10012796112
Saved in:
2
Does brand love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
3
Developing relationship quality in economy hotels : the role of perceived justice, service quality, and commercial friendship
Chi, Christina Geng-Qing
;
Wen, Biyan
;
Ouyang, Zhe
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 1027-1051
Persistent link: https://www.econbiz.de/10012384387
Saved in:
4
Customers' reactions to other customer caused service failures : the effects of tie strength on customer loyalty
Kim, Youngsun Sean
;
Baker, Melissa A.
- In:
Journal of hospitality marketing & management
29
(
2020
)
6
,
pp. 682-701
Persistent link: https://www.econbiz.de/10012256164
Saved in:
5
Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia
;
Rodríguez del …
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
Saved in:
6
Antecedents of social capital and its impact on satisfaction and Loyalty
Kim, Mi Ran
;
Cichy, Ronald F.
;
Zhang, Lu
;
Yu, JungHee
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 263-284
Persistent link: https://www.econbiz.de/10012176613
Saved in:
7
The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
Gong, Taeshik
;
Yi, Youjae
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 427-442
Persistent link: https://www.econbiz.de/10011970145
Saved in:
8
Drivers of customer loyalty and word of mouth intentions : moderating role of interactional justice
Saleem, Muhammad Abid
;
Yaseen, Asif
;
Wasaya, Allah
- In:
Journal of hospitality marketing & management
27
(
2018
)
8
,
pp. 877-904
Persistent link: https://www.econbiz.de/10011957277
Saved in:
9
Rewards that undermine customer loyalty? : a motivational approach to loyalty programs
Kim, Kyongseok
;
Ahn, Sun Joo
- In:
Psychology & marketing
34
(
2017
)
9
,
pp. 842-852
Persistent link: https://www.econbiz.de/10011738107
Saved in:
10
The impact of brand prestige on trust, perceived risk, satisfaction, and loyalty in upscale restaurants
Jin, Naeyhun
;
Line, Nathaniel D.
;
Merkebu, Jerusalem
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 523-546
Persistent link: https://www.econbiz.de/10011577818
Saved in:
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