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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Psychology & marketing"
~subject:"Consumer behaviour"
~subject:"Leadership style"
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Consumer behaviour
Leadership style
Konsumentenverhalten
319
Beziehungsmarketing
215
Relationship marketing
215
Brand management
149
Markenführung
149
Customer satisfaction
134
Kundenzufriedenheit
134
Dienstleistungsqualität
116
Service quality
116
Brand image
114
Markenimage
114
Hotel industry
99
Hotellerie
99
Brand
65
Markenartikel
65
Marketing management
49
Marketingmanagement
49
Social Web
48
Social web
48
Beschwerdemanagement
47
Complaint management
47
Emotion
44
USA
43
United States
43
Corporate Social Responsibility
40
Corporate social responsibility
40
Advertising effects
39
Werbewirkung
39
Customer service
37
Kundenservice
37
Internet marketing
36
Online-Marketing
36
Destination management
35
Destinationsmanagement
35
Viral marketing
35
Virales Marketing
35
Gastgewerbe
33
Gastronomie
33
Hospitality industry
33
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41
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Article
335
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338
Aufsatz in Zeitschrift
338
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3
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3
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English
338
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Han, Heesup
5
Mattila, Anna S.
5
Baloglu, Seyhmus
4
Line, Nathaniel D.
4
Mavondo, Felix
4
Ramkissoon, Haywantee
4
Woodside, Arch G.
4
Bauer, Brittney C.
3
Dewnarain, Senika
3
Hollebeek, Linda D.
3
Jin, Naehyun Paul
3
Kim, Peter Beomcheol
3
Kuanr, Abhisek
3
Lee, Seonjeong
3
Lim, Weng Marc
3
Miao, Li
3
Pradhan, Debasis
3
Sprott, David E.
3
Tanford, Sarah
3
Tang, Liang
3
Yi, Youjae
3
Al-Hawari, Mohd Ahmad
2
Al-Nabhani, Khalid
2
Albrecht, Carmen-Maria
2
Amar, Moty
2
Arnold, Mark J.
2
Assaker, Guy
2
Bagozzi, Richard P.
2
Bani-Melhem, Shaker
2
Bodur, H. Onur
2
Casalegno, Cecilia
2
Cheng, Li-Keng
2
Chow, Cheris W. C.
2
Darley, William K.
2
Ekinci, Yuksel
2
Fan, Alei
2
Goh, Ben
2
Grohmann, Bianca
2
Gvili, Yaniv
2
Hanks, Lydia
2
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Journal of hospitality marketing & management
Psychology & marketing
Journal of business research : JBR
1,016
Journal of retailing and consumer services
777
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
711
Journal of business ethics : JOBE
521
Leadership & organization development journal
396
International journal of hospitality management
392
Leadership
381
SpringerLink / Bücher
351
The journal of product & brand management
307
The journal of brand management : an international journal
306
Cogent business & management
208
Asia Pacific journal of marketing and logistics
184
International journal of contemporary hospitality management
168
The journal of services marketing
163
Journal of the Academy of Marketing Science
160
The journal of management development
154
European journal of marketing : EJM
152
Journal of business ethics : JBE
149
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
149
Journal of travel and tourism marketing
144
Journal of marketing
139
Journal of marketing communications
136
International journal of consumer studies
131
Tourism management : research, policies, practice
128
Industrial marketing management : the international journal for industrial and high-tech firms
126
Journal of retailing
126
Journal of strategic marketing
126
Springer eBook Collection
125
Marketing intelligence & planning
124
Harvard-Business-Manager : das Wissen der Besten
122
Journal of leadership & organizational studies : JLOS
118
Administrative Sciences : open access journal
117
Management science : journal of the Institute for Operations Research and the Management Sciences
115
The service industries journal
115
Business horizons
110
Journal of marketing management : MM
110
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
107
Harvard business review : HBR
105
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ECONIS (ZBW)
338
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1
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10
of
338
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date (oldest first)
1
The influence of green inclusive leadership on green creativity : a moderated mediation model
Sürücü, Lütfi
- In:
Journal of hospitality marketing & management
33
(
2024
)
5
,
pp. 678-701
Persistent link: https://www.econbiz.de/10014564209
Saved in:
2
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
3
Virtual is so real! : consumers' evaluation of product packaging in virtual reality
Branca, Generoso
;
Resciniti, Riccardo
;
Loureiro, Sandra …
- In:
Psychology & marketing
40
(
2023
)
3
,
pp. 596-609
Persistent link: https://www.econbiz.de/10014290771
Saved in:
4
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
5
The bittersweet of consumer-human brand relationships in the social media context
Honora, Andreawan
;
Zadeh, Maryam Memar
;
Haggerty, Nicole
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 547-574
Persistent link: https://www.econbiz.de/10014467612
Saved in:
6
How companies use typeface design to engage consumers in charitable activities
Chu, Xing-Yu
;
Tok, Dickson
;
Zhou, Xiaoyu
;
Chen, Xi
- In:
Psychology & marketing
40
(
2023
)
1
,
pp. 107-123
Persistent link: https://www.econbiz.de/10013465214
Saved in:
7
How can customers cope with cognitive demands of professional services? : the role of employee coping support
Garbas, Janina
;
Blaurock, Marah
;
Büttgen, Marion
; …
- In:
Psychology & marketing
40
(
2023
)
5
,
pp. 867-887
Persistent link: https://www.econbiz.de/10014290866
Saved in:
8
Is the information on green hotel websites aligned with the drivers affecting customers' intention to visit green hotels? : a mixed-methods approach
Ray, Arghya
;
Sachdeva, Itisha
;
Rana, Nripendra P.
; …
- In:
Journal of hospitality marketing & management
33
(
2024
)
1
,
pp. 1-32
Persistent link: https://www.econbiz.de/10014438598
Saved in:
9
How gamifying AI shapes customer motivation, engagement, and purchase behavior
Elmashhara, Maher Georges
;
De Cicco, Roberta
;
Silva, …
- In:
Psychology & marketing
41
(
2024
)
1
,
pp. 134-150
Persistent link: https://www.econbiz.de/10014467479
Saved in:
10
Eliminating customer experience pain points in complex customer journeys through smart service solutions
Holz, Heiko F.
;
Becker, Marc
;
Blut, Markus
;
Paluch, Stefanie
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 592-609
Persistent link: https://www.econbiz.de/10014467620
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