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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Service business"
~subject:"Bank"
~subject:"Customer satisfaction"
~subject:"Internet marketing"
~subject:"Krankenhaus"
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Search: subject:"Beziehungsmarketing"
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Bank
Customer satisfaction
Internet marketing
Krankenhaus
Beziehungsmarketing
198
Relationship marketing
194
Consumer behaviour
112
Konsumentenverhalten
112
Kundenzufriedenheit
108
Dienstleistungsqualität
98
Service quality
96
Hotel industry
38
Hotellerie
38
Brand management
25
Markenführung
25
Gastronomie
24
Restaurant industry
24
Beschwerdemanagement
23
Complaint management
23
Brand image
22
Markenimage
22
Customer integration
21
Kundenintegration
21
Social Web
20
Social web
20
Confidence
19
Vertrauen
19
Viral marketing
19
Virales Marketing
19
Emotion
17
Customer service
14
Kundenservice
14
customer loyalty
14
loyalty
14
Dienstleistungssektor
13
Gastgewerbe
13
Hospitality industry
13
Lieferantenmanagement
13
Satisfaction
13
Supplier relationship management
13
Betriebliche Wertschöpfung
12
Service industry
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Value creation
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Article
117
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117
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117
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English
117
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Mavondo, Felix
3
Ramkissoon, Haywantee
3
Assaker, Guy
2
Baloglu, Seyhmus
2
Bilgihan, Anil
2
Busser, James A.
2
Gil Saura, Irene
2
Han, Heesup
2
Kim, Mi Ran
2
Kim, Peter Beomcheol
2
Le Nguyen Hau
2
Lim, Weng Marc
2
Melero-Polo, Iguácel
2
O'Connor, Peter
2
Okumus, Fevzi
2
Pham Ngoc Thuy
2
Prentice, Catherine
2
Qu, Hailin
2
Shulga, Lenna V.
2
Tanford, Sarah
2
Šerić, Maja
2
Aa, Zanna van der
1
Abdelmaaboud, Abdelhamid K.
1
Abubakar, Binta
1
Ahn, Jinwoo
1
Ahn, Jiseon
1
Aksu, Akin
1
Al-Ansi, Amr
1
Alan, Alev Kocak
1
Ali Eliwa, Rasha
1
Anning-Dorson, Thomas
1
Aydin, Gökhan
1
Back, Ki-Joon
1
Baker, Mandi
1
Baker, Melissa A.
1
Balaji, M. S.
1
Bali, Zsofia
1
Becker, Marc
1
Berenguer Contrí, Gloria
1
Berezina, Katerina
1
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Journal of hospitality marketing & management
Service business
Journal of retailing and consumer services
295
Journal of business research : JBR
200
International journal of hospitality management
145
The journal of services marketing
114
The service industries journal
82
International journal of contemporary hospitality management
64
Journal of travel and tourism marketing
61
Industrial marketing management : the international journal for industrial and high-tech firms
60
The international journal of bank marketing : IJBM
57
Cogent business & management
56
Tourism management : research, policies, practice
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Journal of strategic marketing
54
Journal of service management
48
International journal of internet marketing and advertising : IJIMA
47
Journal of the Academy of Marketing Science
47
Asia Pacific journal of marketing and logistics
46
International journal of electronic customer relationship management : IJECRM
46
Journal of service research : JSR
46
Services marketing quarterly
45
International journal of electronic marketing and retailing : IJEMR
41
The journal of business & industrial marketing
41
The journal of product & brand management
38
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
35
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
35
Marketing intelligence & planning
35
The TQM journal : the international review of organizational improvement
35
Psychology & marketing
34
Journal of marketing
32
SpringerLink / Bücher
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
European journal of marketing : EJM
29
International journal of business information systems : IJBIS
29
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
29
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
28
Journal of financial services marketing : JFSM
27
Journal of retailing
27
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ECONIS (ZBW)
117
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1
A profile deviation approach to enhancing relationship marketing outcomes
Dewnarain, Senika
;
Mavondo, Felix
;
Ramkissoon, Haywantee
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
8
,
pp. 1005-1024
Persistent link: https://www.econbiz.de/10014369554
Saved in:
2
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
3
Are customer star ratings and sentiments aligned? : a deep learning study of the customer service experience in tourism destinations
Bigné Alcañiz, J. Enrique
;
Ruiz Mafe, Carla
; …
- In:
Service business
17
(
2023
)
1
,
pp. 281-314
Persistent link: https://www.econbiz.de/10014282967
Saved in:
4
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
5
Social media content strategy in hospitality : the impact of experiential posts and response congruence on engagement, hotel image, and booking intention
Veloso, Mónica
;
Ieva, Marco
;
Gómez-Suárez, Mónica
- In:
Journal of hospitality marketing & management
33
(
2024
)
1
,
pp. 57-77
Persistent link: https://www.econbiz.de/10014438602
Saved in:
6
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
7
Influence of customer personality on perceived attractiveness and similarity in a food service context
Hong, EunPyo
;
Ahn, Jiseon
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 745-766
Persistent link: https://www.econbiz.de/10014319794
Saved in:
8
Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
9
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior : evidence from hospitality industry in Taiwan
Dung Minh Nguyen
;
Chiu, Yen-Ting Helena
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 477-504
Persistent link: https://www.econbiz.de/10014281024
Saved in:
10
A social exchange perspective on boosting customer loyalty through culturally competent servers
Hsiao, Aaron
;
Ma, Emily Jintao
;
Manfreda, Anita
;
Baker, …
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 555-577
Persistent link: https://www.econbiz.de/10014281039
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