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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Dienstleistungsqualität"
~subject:"Kundenzufriedenheit"
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Dienstleistungsqualität
Kundenzufriedenheit
Customer satisfaction
238
Service quality
162
Consumer behaviour
121
Konsumentenverhalten
121
Beziehungsmarketing
103
Relationship marketing
103
Hotel industry
64
Hotellerie
64
Arbeitszufriedenheit
59
Job satisfaction
59
Quality management
43
Qualitätsmanagement
43
Gastronomie
38
Restaurant industry
38
Hospital
25
Krankenhaus
25
Emotion
24
Employee retention
24
Mitarbeiterbindung
24
Viral marketing
24
Virales Marketing
24
Customer service
23
Kundenservice
23
Beschwerdemanagement
22
Complaint management
22
Arbeitsverhalten
19
Work behaviour
19
Satisfaction
18
Tourism employees
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Tourismusberufe
18
satisfaction
18
service quality
18
Arbeitskräfte
17
Workforce
17
customer satisfaction
17
Holiday behaviour
15
Urlaubsverhalten
15
Zufriedenheit
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Conference paper
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English
242
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Dandis, Ala' Omar
4
Han, Heesup
4
Baccarani, Claudio
3
Bilgihan, Anil
3
DiPietro, Robin B.
3
Goh, Ben
3
Kim, Mi Ran
3
Liu, Chih-Hsing
3
Prayag, Girish
3
Qu, Hailin
3
Shahin, Arash
3
Vigolo, Vania
3
Al Haj Eid, Mohammad Badi’
2
Arif, Seema
2
Assaker, Guy
2
Baloglu, Seyhmus
2
Bonfanti, Angelo
2
Cain, Lisa
2
Cassia, Fabio
2
Chou, Sheng-Fang
2
Chua, Bee-Lia
2
Cobanoglu, Cihan
2
Cranage, David A.
2
Datta, Rabindranath
2
Fan, Alei
2
Gregory, Amy M.
2
Gremyr, Ida
2
Grobelna, Aleksandra
2
Gupta, Sumana
2
Hsiao, Aaron
2
Huang, Songshan
2
Ilyas, Maryam
2
Karatepe, Osman M.
2
Kim, Peter Beomcheol
2
Knutson, Bonnie J.
2
Koc, Erdogan
2
Kristensen, Kai
2
Lehto, Xinran Y.
2
Lim, Weng Marc
2
Lin, Ingrid Y.
2
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Journal of hospitality marketing & management
The TQM journal : the international review of organizational improvement
Journal of retailing and consumer services
423
International journal of hospitality management
369
Journal of business research : JBR
304
The journal of services marketing
196
The service industries journal
179
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
168
Journal of travel and tourism marketing
163
International journal of contemporary hospitality management
146
Cogent business & management
105
Services marketing quarterly
101
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of air transport management
89
Journal of service research : JSR
88
Service business
87
Tourism management perspectives : TMP
87
Asia Pacific journal of marketing and logistics
86
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Psychology & marketing
79
Journal of the Academy of Marketing Science
73
Industrial marketing management : the international journal for industrial and high-tech firms
72
International journal of productivity and quality management : IJPQM
72
Journal of service management
70
Journal of strategic marketing
70
The international journal of bank marketing : IJBM
67
International journal of quality and service sciences
65
Total quality management & business excellence
65
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
62
European journal of marketing : EJM
60
Journal of Asian finance, economics and business : JAFEB
59
Managing service quality : MSQ ; an international journal
58
International journal of quality & reliability management
56
International journal of services, economics and management
53
Journal of marketing
52
Journal of retailing
52
SpringerLink / Bücher
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
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ECONIS (ZBW)
242
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1
Increasing the willingness to stay : a novel and comprehensive member satisfaction index (MSI) model tested in a leading German tennis club
Kölbl, Kathrin
;
Blank, Cornelia
;
Schobersberger, Wolfgang
- In:
The TQM journal : the international review of …
36
(
2024
)
5
,
pp. 1369-1395
Persistent link: https://www.econbiz.de/10014548987
Saved in:
2
Predicting customer loyalty to Airbnb using PLS-SEM : the role of authenticity, interactivity, involvement and customer engagement
Sallaku, Rezarta
;
Vigolo, Vania
- In:
The TQM journal : the international review of …
36
(
2024
)
5
,
pp. 1346-1368
Persistent link: https://www.econbiz.de/10014548986
Saved in:
3
Statistical validation of critical aspects of the Net Promoter Score
Cazzaro, Manuela
;
Chiodini, Paola Maddalena
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 191-209
Persistent link: https://www.econbiz.de/10014460344
Saved in:
4
Reverse compassion : value-in-use and value-in-context of healthcare services during crisis
De Rosis, Sabina
;
Gilmore, Kendall Jamieson
;
Nuti, Sabina
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 332-351
Persistent link: https://www.econbiz.de/10014460350
Saved in:
5
Tourists' satisfaction and sense of belonging in adopting responsible behaviors : the role of on-site and social media involvement in cultural tourism
Dini, Mauro
;
Curina, Ilaria
;
Francioni, Barbara
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 388-410
Persistent link: https://www.econbiz.de/10014460356
Saved in:
6
The effects of chatbots’ attributes on customer relationships with brands : PLS-SEM and importance–performance map analysis
Magno, Francesca
;
Dossena, Giovanna
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1156-1169
Persistent link: https://www.econbiz.de/10014321601
Saved in:
7
On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda
;
Pencarelli, Tonino
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615
Saved in:
8
The impact of Covid-19 on organisational commitment with mediating role of satisfaction among the Iraqi auditors
Dashtbayaz, Mahmoud Lari
;
Salehi, Mahdi
;
Mozan, Sadeq
- In:
The TQM journal : the international review of …
35
(
2023
)
7
,
pp. 1743-1760
Persistent link: https://www.econbiz.de/10014380876
Saved in:
9
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
10
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
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