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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"The service industries journal"
~subject:"Complaint management"
~subject:"Dienstleistungsqualität"
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Complaint management
Dienstleistungsqualität
Emotion
91
Consumer behaviour
57
Konsumentenverhalten
57
Customer satisfaction
30
Kundenzufriedenheit
30
Service quality
21
Beziehungsmarketing
17
Relationship marketing
17
Hotel industry
15
Hotellerie
15
Gastronomie
12
Restaurant industry
12
Arbeitszufriedenheit
11
Job satisfaction
11
Brand management
9
Markenführung
9
emotions
9
Arbeitspsychologie
8
Organizational psychology
8
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8
Work stress
8
Brand image
7
Markenimage
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Social Web
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Social web
7
Arbeitsverhalten
6
Beschwerdemanagement
6
Work behaviour
6
service quality
6
Bibliometrics
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Bibliometrie
5
Brand
5
Hospital
5
Intelligence
5
Intelligenz
5
Krankenhaus
5
Markenartikel
5
Motivation
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24
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24
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24
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English
24
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Prayag, Girish
2
Vázquez Casielles, Rodolfo
2
Ali, Faizan
1
Amin, Muslim
1
Beise-Zee, Rian
1
Cai, Ruiying
1
Chang, Jui-huang
1
Cobanoglu, Cihan
1
Do The Khoa
1
Fernando Garcia, R. L.
1
Gal, Iddo
1
Gip, Huy
1
Grobelna, Aleksandra
1
Guchait, Priyanko
1
Guillén, Marta Estrada
1
Hanks, Lydia
1
Hernandez-Calderon, Araceli
1
Hsu, Chin-tien
1
Hsu, Meng-hui
1
Hu, Hsiu-hua
1
Hwang, Yoo Hee
1
Iglesias Argu͏̈elles, Víctor
1
Iglesias-Argüelles, Víctor
1
Khoo-Lattimore, Catheryn
1
Kim, Eojina
1
Kim, Jiyoung
1
Laškarin Ažić, Marina
1
Lee, Seonjeong
1
Lee, Wen-ruey
1
Liu, Xiao-Yu
1
Liu, Yongmei
1
Lo, Ada
1
Lo, Pei-Chun
1
Luria, Gil
1
Mattila, Anna S.
1
Miao, Li
1
Min, Jihye
1
Moliner-Tena, Miguel
1
Monferrer-Tirado, Diego
1
Pasamehmetoglu, Aysin
1
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Published in...
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Journal of hospitality marketing & management
The service industries journal
International journal of hospitality management
52
Journal of retailing and consumer services
26
Journal of business research : JBR
22
International journal of contemporary hospitality management
19
The journal of services marketing
16
Journal of service research : JSR
11
Journal of travel and tourism marketing
9
Service business
8
International journal of quality and service sciences
7
Tourism management perspectives : TMP
7
European journal of marketing : EJM
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of service management
6
Journal of service research
6
Journal of service theory and practice : JSTP
6
Psychology & marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Managing service quality : MSQ ; an international journal
5
Total quality management & business excellence
5
Tourism management : research, policies, practice
5
Journal of health organization and management
4
Journal of service theory and practice
4
Marketing letters : a journal of research in marketing
4
Services marketing quarterly
4
The Cornell hospitality quarterly
4
Tourism review
4
Health marketing quarterly
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of services and operations management
3
International journal of shipping and transport logistics : IJSTL
3
International review on public and non-profit marketing
3
Journal for global business advancement : JGBA
3
Journal of air transport management
3
Journal of business ethics : JOBE
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of marketing management : MM
3
Journal of retailing
3
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ECONIS (ZBW)
24
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1
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24
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1
Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora
;
Laškarin Ažić, Marina
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
Saved in:
2
Employee mindfulness and creativity : when emotions and national culture matter
Gip, Huy
;
Do The Khoa
;
Guchait, Priyanko
;
Fernando …
- In:
The service industries journal
42
(
2022
)
5/6
,
pp. 383-411
Persistent link: https://www.econbiz.de/10013167433
Saved in:
3
Emotional exhaustion and its consequences for hotel service quality : the critical role of workload and supervisor support
Grobelna, Aleksandra
- In:
Journal of hospitality marketing & management
30
(
2021
)
4
,
pp. 395-418
Persistent link: https://www.econbiz.de/10012549261
Saved in:
4
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
5
Measuring memorable dining experiences and related emotions in fine dining restaurants
Tsaur, Sheng-Hshiung
;
Lo, Pei-Chun
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 887-910
Persistent link: https://www.econbiz.de/10012384379
Saved in:
6
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
7
Improving relationship quality during the crisis
Guillén, Marta Estrada
;
Monferrer-Tirado, Diego
; …
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 268-289
Persistent link: https://www.econbiz.de/10012208503
Saved in:
8
The service smile chain : linking leader emotions to customer outcomes
Liu, Xiao-Yu
;
Liu, Yongmei
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 415-435
Persistent link: https://www.econbiz.de/10012208574
Saved in:
9
Perceived quality and service experience : mediating effects of positive and negative emotions
Ribeiro, Manuel Alector
;
Prayag, Girish
- In:
Journal of hospitality marketing & management
28
(
2019
)
3
,
pp. 285-305
Persistent link: https://www.econbiz.de/10012176616
Saved in:
10
Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
Saved in:
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