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~isPartOf:"Journal of hospitality marketing & management"
~subject:"Bank"
~subject:"Confidence"
~subject:"Customer satisfaction"
~subject:"Holiday behaviour"
~subject:"Internet marketing"
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Search: subject:"Beziehungsmarketing"
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Bank
Confidence
Customer satisfaction
Holiday behaviour
Internet marketing
Beziehungsmarketing
115
Relationship marketing
115
Consumer behaviour
73
Konsumentenverhalten
73
Kundenzufriedenheit
64
Dienstleistungsqualität
54
Service quality
54
Hotel industry
39
Hotellerie
39
Gastronomie
22
Restaurant industry
22
Brand management
20
Markenführung
20
Brand image
17
Markenimage
17
Viral marketing
16
Virales Marketing
16
customer loyalty
14
loyalty
14
Beschwerdemanagement
13
Complaint management
13
Gastgewerbe
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Hospitality industry
12
Social Web
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Social web
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Hospital
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Krankenhaus
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Markenartikel
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satisfaction
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8
Emotion
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Kundenintegration
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customer satisfaction
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service quality
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75
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English
75
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Assaker, Guy
2
Baloglu, Seyhmus
2
Bilgihan, Anil
2
Han, Heesup
2
Kim, Mi Ran
2
Kim, Peter Beomcheol
2
Lim, Weng Marc
2
Line, Nathaniel D.
2
Mavondo, Felix
2
O'Connor, Peter
2
Okumus, Fevzi
2
Qu, Hailin
2
Ramkissoon, Haywantee
2
Tanford, Sarah
2
Tang, Liang
2
Šerić, Maja
2
Abubakar, Binta
1
Ahn, Jiseon
1
Akhtar, Nadeem
1
Aksu, Akin
1
Al-Ansi, Amr
1
Ali Eliwa, Rasha
1
Aydin, Gökhan
1
Baker, Mandi
1
Baker, Melissa A.
1
Berenguer Contrí, Gloria
1
Berezina, Katerina
1
Bilro, Ricardo Godinho
1
Bowden, Jana
1
Brey, Eric T.
1
Busser, James
1
Busser, James A.
1
Cai, Ruiying
1
Cain, Lisa
1
Cetin, Gurel
1
Chai, Elena
1
Cham Tat Huei
1
Chen, Brendan T.
1
Chen, Chia-Chi
1
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Published in...
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Journal of hospitality marketing & management
Journal of retailing and consumer services
320
Journal of business research : JBR
235
International journal of hospitality management
155
The journal of services marketing
122
The service industries journal
92
Industrial marketing management : the international journal for industrial and high-tech firms
87
Journal of travel and tourism marketing
81
International journal of contemporary hospitality management
66
Tourism management : research, policies, practice
66
Cogent business & management
63
Journal of strategic marketing
61
The international journal of bank marketing : IJBM
61
Asia Pacific journal of marketing and logistics
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
The journal of business & industrial marketing
54
International journal of electronic customer relationship management : IJECRM
51
Journal of service management
50
Journal of service research : JSR
50
Journal of the Academy of Marketing Science
49
International journal of internet marketing and advertising : IJIMA
48
Service business
47
Services marketing quarterly
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
International journal of electronic marketing and retailing : IJEMR
45
Marketing intelligence & planning
40
The journal of product & brand management
40
Psychology & marketing
38
The TQM journal : the international review of organizational improvement
38
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
37
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
36
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
36
European journal of marketing : EJM
35
The journal of brand management : an international journal
34
Journal of financial services marketing : JFSM
33
Journal of marketing
33
SpringerLink / Bücher
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of retailing
30
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ECONIS (ZBW)
75
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1
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
2
Social media content strategy in hospitality : the impact of experiential posts and response congruence on engagement, hotel image, and booking intention
Veloso, Mónica
;
Ieva, Marco
;
Gómez-Suárez, Mónica
- In:
Journal of hospitality marketing & management
33
(
2024
)
1
,
pp. 57-77
Persistent link: https://www.econbiz.de/10014438602
Saved in:
3
Effects of service providers' self-disclosure on booking platforms on consumers' trust, hesitation, and booking intentions : moderating role of social media influencers
Akhtar, Nadeem
;
Siddiqi, Umar Iqbal
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 470-498
Persistent link: https://www.econbiz.de/10014511821
Saved in:
4
Influence of customer personality on perceived attractiveness and similarity in a food service context
Hong, EunPyo
;
Ahn, Jiseon
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 745-766
Persistent link: https://www.econbiz.de/10014319794
Saved in:
5
Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
6
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior : evidence from hospitality industry in Taiwan
Dung Minh Nguyen
;
Chiu, Yen-Ting Helena
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 477-504
Persistent link: https://www.econbiz.de/10014281024
Saved in:
7
A social exchange perspective on boosting customer loyalty through culturally competent servers
Hsiao, Aaron
;
Ma, Emily Jintao
;
Manfreda, Anita
;
Baker, …
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 555-577
Persistent link: https://www.econbiz.de/10014281039
Saved in:
8
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
9
Examining the antecedents and effects of hotel corporate reputation on customers' loyalty and citizenship behavior : an integrated framework
O'Connor, Peter
;
Assaker, Guy
- In:
Journal of hospitality marketing & management
31
(
2022
)
5
,
pp. 640-661
Persistent link: https://www.econbiz.de/10013327205
Saved in:
10
Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
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