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~isPartOf:"Journal of hospitality marketing & management"
~subject:"Bank"
~subject:"Customer satisfaction"
~subject:"Holiday behaviour"
~subject:"Internet marketing"
~subject:"Markenimage"
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Search: subject:"Beziehungsmarketing"
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Bank
Customer satisfaction
Holiday behaviour
Internet marketing
Markenimage
Beziehungsmarketing
115
Relationship marketing
115
Consumer behaviour
73
Konsumentenverhalten
73
Kundenzufriedenheit
64
Dienstleistungsqualität
54
Service quality
54
Hotel industry
39
Hotellerie
39
Gastronomie
22
Restaurant industry
22
Brand management
20
Markenführung
20
Brand image
17
Viral marketing
16
Virales Marketing
16
customer loyalty
14
loyalty
14
Beschwerdemanagement
13
Complaint management
13
Gastgewerbe
12
Hospitality industry
12
Social Web
12
Social web
12
Confidence
11
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11
Brand
10
Hospital
10
Krankenhaus
10
Markenartikel
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satisfaction
10
Customer integration
8
Emotion
8
Kundenintegration
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customer satisfaction
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service quality
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Article
77
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77
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77
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English
77
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Assaker, Guy
2
Baloglu, Seyhmus
2
Bilgihan, Anil
2
Goh, Ben
2
Han, Heesup
2
Jin, Naehyun Paul
2
Kim, Mi Ran
2
Kim, Min-Seong
2
Kim, Peter Beomcheol
2
Lee, Seonjeong
2
Lim, Weng Marc
2
Mavondo, Felix
2
O'Connor, Peter
2
Okumus, Fevzi
2
Qu, Hailin
2
Ramkissoon, Haywantee
2
Tanford, Sarah
2
Tang, Liang
2
Šerić, Maja
2
Abubakar, Binta
1
Ahn, Jiseon
1
Aksu, Akin
1
Al-Ansi, Amr
1
Ali Eliwa, Rasha
1
Aydin, Gökhan
1
Baker, Mandi
1
Baker, Melissa A.
1
Berenguer Contrí, Gloria
1
Berezina, Katerina
1
Bilro, Ricardo Godinho
1
Bowden, Jana
1
Brey, Eric T.
1
Busser, James
1
Busser, James A.
1
Cai, Ruiying
1
Cain, Lisa
1
Cetin, Gurel
1
Chai, Elena
1
Cham Tat Huei
1
Chen, Brendan T.
1
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Published in...
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Journal of hospitality marketing & management
Journal of retailing and consumer services
335
Journal of business research : JBR
273
International journal of hospitality management
161
The journal of services marketing
115
The journal of product & brand management
90
Journal of travel and tourism marketing
87
The service industries journal
86
Industrial marketing management : the international journal for industrial and high-tech firms
81
The journal of brand management : an international journal
77
Cogent business & management
73
Tourism management : research, policies, practice
70
Journal of strategic marketing
67
Asia Pacific journal of marketing and logistics
66
International journal of contemporary hospitality management
66
The international journal of bank marketing : IJBM
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of the Academy of Marketing Science
52
International journal of internet marketing and advertising : IJIMA
51
Journal of service management
51
Psychology & marketing
50
International journal of electronic customer relationship management : IJECRM
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Journal of service research : JSR
48
Services marketing quarterly
48
Marketing intelligence & planning
46
The journal of business & industrial marketing
46
International journal of electronic marketing and retailing : IJEMR
45
Service business
44
European journal of marketing : EJM
43
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
40
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
40
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
39
Journal of marketing
37
SpringerLink / Bücher
37
The TQM journal : the international review of organizational improvement
37
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
33
Journal of promotion management : innovations in planning and applied research
32
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
32
Journal of retailing
32
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ECONIS (ZBW)
77
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77
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1
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
2
Social media content strategy in hospitality : the impact of experiential posts and response congruence on engagement, hotel image, and booking intention
Veloso, Mónica
;
Ieva, Marco
;
Gómez-Suárez, Mónica
- In:
Journal of hospitality marketing & management
33
(
2024
)
1
,
pp. 57-77
Persistent link: https://www.econbiz.de/10014438602
Saved in:
3
Influence of customer personality on perceived attractiveness and similarity in a food service context
Hong, EunPyo
;
Ahn, Jiseon
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 745-766
Persistent link: https://www.econbiz.de/10014319794
Saved in:
4
Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
5
Developing customer-based brand equity from both employee and customer perspectives
Liu, Chih-Hsing
;
Lin, Wen-Pei
;
Lu, Yu-Hung
;
Huang, Yi-Jhan
- In:
Journal of hospitality marketing & management
32
(
2023
)
3
,
pp. 285-316
Persistent link: https://www.econbiz.de/10014281014
Saved in:
6
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior : evidence from hospitality industry in Taiwan
Dung Minh Nguyen
;
Chiu, Yen-Ting Helena
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 477-504
Persistent link: https://www.econbiz.de/10014281024
Saved in:
7
A social exchange perspective on boosting customer loyalty through culturally competent servers
Hsiao, Aaron
;
Ma, Emily Jintao
;
Manfreda, Anita
;
Baker, …
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 555-577
Persistent link: https://www.econbiz.de/10014281039
Saved in:
8
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
9
Examining the antecedents and effects of hotel corporate reputation on customers' loyalty and citizenship behavior : an integrated framework
O'Connor, Peter
;
Assaker, Guy
- In:
Journal of hospitality marketing & management
31
(
2022
)
5
,
pp. 640-661
Persistent link: https://www.econbiz.de/10013327205
Saved in:
10
Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
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