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~isPartOf:"Journal of hospitality marketing & management"
~subject:"Bank"
~subject:"Customer satisfaction"
~subject:"Hotellerie"
~subject:"Internet marketing"
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Search: subject:"Beziehungsmarketing"
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Bank
Customer satisfaction
Hotellerie
Internet marketing
Beziehungsmarketing
115
Relationship marketing
115
Consumer behaviour
73
Konsumentenverhalten
73
Kundenzufriedenheit
64
Dienstleistungsqualität
54
Service quality
54
Hotel industry
39
Gastronomie
22
Restaurant industry
22
Brand management
20
Markenführung
20
Brand image
17
Markenimage
17
Viral marketing
16
Virales Marketing
16
customer loyalty
14
loyalty
14
Beschwerdemanagement
13
Complaint management
13
Gastgewerbe
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Hospitality industry
12
Social Web
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Social web
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Confidence
11
Vertrauen
11
Brand
10
Hospital
10
Krankenhaus
10
Markenartikel
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satisfaction
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Customer integration
8
Emotion
8
Kundenintegration
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customer satisfaction
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service quality
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Holiday behaviour
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Article
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86
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86
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English
86
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Tanford, Sarah
4
Han, Heesup
3
O'Connor, Peter
3
Assaker, Guy
2
Baloglu, Seyhmus
2
Bilgihan, Anil
2
Gil Saura, Irene
2
Kim, Mi Ran
2
Kim, Peter Beomcheol
2
Lim, Weng Marc
2
Mavondo, Felix
2
Okumus, Fevzi
2
Prentice, Catherine
2
Qu, Hailin
2
Ramkissoon, Haywantee
2
Shoukat, Muhammad Haroon
2
Tang, Liang
2
Šerić, Maja
2
Abubakar, Binta
1
Agbemabiese, George Cudjoe
1
Ahn, Jiseon
1
Aksu, Akin
1
Al-Ansi, Amr
1
Ali Eliwa, Rasha
1
Aydin, Gökhan
1
Baker, Mandi
1
Baker, Melissa A.
1
Berenguer Contrí, Gloria
1
Berezina, Katerina
1
Bilro, Ricardo Godinho
1
Bowden, Jana
1
Braimah, Mahama
1
Brey, Eric T.
1
Busser, James
1
Busser, James A.
1
Cai, Ruiying
1
Cain, Lisa
1
Cetin, Gurel
1
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1
Cham Tat Huei
1
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Journal of hospitality marketing & management
Journal of retailing and consumer services
297
Journal of business research : JBR
209
International journal of hospitality management
185
The journal of services marketing
114
International journal of contemporary hospitality management
82
The service industries journal
82
Journal of travel and tourism marketing
70
Tourism management : research, policies, practice
69
Industrial marketing management : the international journal for industrial and high-tech firms
63
Cogent business & management
59
The international journal of bank marketing : IJBM
57
Journal of strategic marketing
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
International journal of electronic customer relationship management : IJECRM
48
International journal of internet marketing and advertising : IJIMA
47
Journal of service management
47
Journal of service research : JSR
47
Services marketing quarterly
47
Asia Pacific journal of marketing and logistics
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Journal of the Academy of Marketing Science
46
Service business
43
The journal of business & industrial marketing
42
International journal of electronic marketing and retailing : IJEMR
41
Marketing intelligence & planning
41
The journal of product & brand management
38
The TQM journal : the international review of organizational improvement
37
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
35
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
35
Psychology & marketing
35
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
33
Journal of marketing
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
The journal of brand management : an international journal
31
European journal of marketing : EJM
30
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
30
Journal of service research
29
International journal of business information systems : IJBIS
28
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ECONIS (ZBW)
86
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1
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
2
Guest interaction with hotel booking website information : scale development and validation of antecedents and consequences
Selem, Kareem M.
;
Shoukat, Muhammad Haroon
;
Rimsha Khalid
; …
- In:
Journal of hospitality marketing & management
33
(
2024
)
5
,
pp. 626-648
Persistent link: https://www.econbiz.de/10014564205
Saved in:
3
Understanding psychological ownership in access-based consumption through a theory synthesis : an investigation of Airbnb and hotels
Li, Jing
;
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 499-524
Persistent link: https://www.econbiz.de/10014511822
Saved in:
4
Social media content strategy in hospitality : the impact of experiential posts and response congruence on engagement, hotel image, and booking intention
Veloso, Mónica
;
Ieva, Marco
;
Gómez-Suárez, Mónica
- In:
Journal of hospitality marketing & management
33
(
2024
)
1
,
pp. 57-77
Persistent link: https://www.econbiz.de/10014438602
Saved in:
5
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
6
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior : evidence from hospitality industry in Taiwan
Dung Minh Nguyen
;
Chiu, Yen-Ting Helena
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 477-504
Persistent link: https://www.econbiz.de/10014281024
Saved in:
7
A social exchange perspective on boosting customer loyalty through culturally competent servers
Hsiao, Aaron
;
Ma, Emily Jintao
;
Manfreda, Anita
;
Baker, …
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 555-577
Persistent link: https://www.econbiz.de/10014281039
Saved in:
8
Influence of customer personality on perceived attractiveness and similarity in a food service context
Hong, EunPyo
;
Ahn, Jiseon
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 745-766
Persistent link: https://www.econbiz.de/10014319794
Saved in:
9
Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
10
Examining the antecedents and effects of hotel corporate reputation on customers' loyalty and citizenship behavior : an integrated framework
O'Connor, Peter
;
Assaker, Guy
- In:
Journal of hospitality marketing & management
31
(
2022
)
5
,
pp. 640-661
Persistent link: https://www.econbiz.de/10013327205
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