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~isPartOf:"Journal of hospitality marketing & management"
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Beziehungsmarketing
115
Relationship marketing
115
Consumer behaviour
73
Konsumentenverhalten
73
Customer satisfaction
64
Kundenzufriedenheit
64
Dienstleistungsqualität
54
Service quality
54
Hotel industry
39
Hotellerie
39
Gastronomie
22
Restaurant industry
22
Brand management
20
Markenführung
20
Brand image
17
Markenimage
17
Viral marketing
16
Virales Marketing
16
customer loyalty
14
loyalty
14
Beschwerdemanagement
13
Complaint management
13
Gastgewerbe
12
Hospitality industry
12
Social Web
12
Social web
12
Confidence
11
Vertrauen
11
Brand
10
Hospital
10
Krankenhaus
10
Markenartikel
10
satisfaction
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Customer integration
8
Emotion
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Kundenintegration
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customer satisfaction
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service quality
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Holiday behaviour
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English
116
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Mavondo, Felix
5
Ramkissoon, Haywantee
5
Tanford, Sarah
5
Dewnarain, Senika
3
Han, Heesup
3
Jin, Naehyun Paul
3
Lee, Seonjeong
3
Line, Nathaniel D.
3
Mattila, Anna S.
3
O'Connor, Peter
3
Okumus, Fevzi
3
Assaker, Guy
2
Baloglu, Seyhmus
2
Bilgihan, Anil
2
Bowden, Jana
2
Busser, James A.
2
Gil Saura, Irene
2
Goh, Ben
2
Kim, Mi Ran
2
Kim, Min-Seong
2
Kim, Peter Beomcheol
2
Lim, Weng Marc
2
Prentice, Catherine
2
Qu, Hailin
2
Raab, Carola
2
Shoukat, Muhammad Haroon
2
Shulga, Lenna V.
2
Tang, Liang
2
Šerić, Maja
2
Abubakar, Binta
1
Agbemabiese, George Cudjoe
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Ahn, Jiseon
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Akhtar, Nadeem
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Aksu, Akin
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Al-Ansi, Amr
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Al-Hawari, Mohd Ahmad
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Ali Eliwa, Rasha
1
Anning-Dorson, Thomas
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Journal of hospitality marketing & management
Journal of business research : JBR
647
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
SpringerLink / Bücher
312
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
193
The service industries journal
185
Journal of strategic marketing
171
Journal of the Academy of Marketing Science
164
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
The journal of product & brand management
111
Gabler Edition Wissenschaft
110
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Cogent business & management
103
Journal of retailing
103
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
The international review of retail, distribution and consumer research
73
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
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ECONIS (ZBW)
116
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61
Drivers of customer loyalty and word of mouth intentions : moderating role of interactional justice
Saleem, Muhammad Abid
;
Yaseen, Asif
;
Wasaya, Allah
- In:
Journal of hospitality marketing & management
27
(
2018
)
8
,
pp. 877-904
Persistent link: https://www.econbiz.de/10011957277
Saved in:
62
An investigation of brand experience on brand attachment, knowledge, and trust in the lodging industry
Kang, Juhee
;
Manthiou, Aikaterini
;
Norzuwana Sumarjan
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10011669639
Saved in:
63
Customer and employee incivility and its causal effects in the hospitality industry
Torres, Edwin N.
;
Van Niekerk, Mathilda
;
Orlowski, Marissa
- In:
Journal of hospitality marketing & management
26
(
2017
)
1
,
pp. 48-66
Persistent link: https://www.econbiz.de/10011669662
Saved in:
64
Customer participation in services and its effect on employee innovative behavior
Li, Minglong
;
Hsu, Cathy H. C.
- In:
Journal of hospitality marketing & management
26
(
2017
)
2
,
pp. 164-185
Persistent link: https://www.econbiz.de/10011669773
Saved in:
65
From "hypercritics" to "happy campers" : who complains the most in fine dining restaurants?
Khalilzadeh, Jalayer
;
Ghahramani, Ladan
;
Tabari, Saloomeh
- In:
Journal of hospitality marketing & management
26
(
2017
)
5
,
pp. 451-473
Persistent link: https://www.econbiz.de/10011753984
Saved in:
66
Customer engagement behaviors in hospitality : customer-based antecedents
Romero, Jaime
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 565-584
Persistent link: https://www.econbiz.de/10011754044
Saved in:
67
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Saved in:
68
Investigating the dynamics and the content of customers' social media reporting after a restaurant service failure
Israeli, Aviad A.
;
Lee, Seonjeong
;
Karpinski, Aryn C.
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 606-626
Persistent link: https://www.econbiz.de/10011754048
Saved in:
69
Influence of list of values on customer needs, satisfaction, and return intention in ethnic restaurants
Thienhirun, Supimmas
;
Chung, Sulin
- In:
Journal of hospitality marketing & management
26
(
2017
)
8
,
pp. 868-888
Persistent link: https://www.econbiz.de/10011784158
Saved in:
70
The impact of service failure and recovery on target and observing customers : a comparative study
Sharifi, Seyed Shahin
;
Palmeira, Mauricio
;
Ma, Junzhao
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
8
,
pp. 889-910
Persistent link: https://www.econbiz.de/10011784161
Saved in:
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