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~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Springer eBook Collection / Business and Economics"
~subject:"Consumer behaviour"
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Search: "Customer relationship management"
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Subject
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Consumer behaviour
Beziehungsmarketing
828
Relationship marketing
828
Konsumentenverhalten
546
Customer satisfaction
295
Kundenzufriedenheit
295
Dienstleistungsqualität
201
Service quality
201
Einzelhandel
192
Retail trade
192
Brand management
134
Markenführung
134
Online retailing
100
Online-Handel
100
Social Web
95
Social web
95
Internet marketing
85
Online-Marketing
85
Brand image
84
Markenimage
84
Confidence
74
Vertrauen
74
Kundenintegration
72
Customer integration
71
Brand
68
Markenartikel
67
E-commerce
59
Electronic Commerce
59
Customer value
56
Kundenwert
56
Viral marketing
53
Virales Marketing
53
Customer experience
50
Lieferantenmanagement
50
Supplier relationship management
50
Emotion
47
Deutschland
46
Germany
46
Customer service
45
Kundenservice
44
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Undetermined
440
Free
5
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Article
541
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5
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Article in journal
541
Aufsatz in Zeitschrift
541
Aufsatzsammlung
1
Conference paper
1
Hochschulschrift
1
Konferenzbeitrag
1
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English
542
German
4
Author
All
Prentice, Catherine
11
Hollebeek, Linda D.
8
Lombart, Cindy
8
Klaus, Philipp
6
Park, Jungkun
6
Quach, Sara
6
Agag, Gomaa
5
Khan, Imran
5
Louis, Didier
5
Rana, Nripendra P.
5
Das, Gopal
4
Kuppelwieser, Volker
4
Loureiro, Sandra Maria Correia
4
Molinillo, Sebastian
4
Seger-Guttmann, Tali
4
Söderlund, Magnus
4
Thaichon, Paramaporn
4
Abdelmoety, Ziad Hassan
3
Anaya-Sánchez, Rafael
3
Cambra-Fierro, Jesús
3
Carlson, Jamie
3
Dwivedi, Yogesh Kumar
3
Elms, Jonathan
3
Fernandes, Teresa
3
Gil Saura, Irene
3
Han, Xiaoyun
3
Harun, Ahasan
3
Islam, Jamid Ul
3
Kumar, Vikas
3
Mortimer, Gary
3
Park, Eunil
3
Poncin, Ingrid
3
Rokonuzzaman, Md
3
Russell-Bennett, Rebekah
3
Toufaily, Elissar
3
Verhoef, Peter C.
3
Aboul-Dahab, Sameh
2
Agrawal, Shiv Ratan
2
Aguilar-Illescas, Rocío
2
Alalwan, Ali Abdallah
2
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Journal of retailing and consumer services
Springer eBook Collection / Business and Economics
Journal of business research : JBR
358
International journal of hospitality management
164
The journal of services marketing
116
The journal of product & brand management
97
The journal of brand management : an international journal
83
Journal of the Academy of Marketing Science
76
Psychology & marketing
75
Cogent business & management
74
Journal of hospitality marketing & management
73
Asia Pacific journal of marketing and logistics
68
International journal of contemporary hospitality management
68
Journal of travel and tourism marketing
68
Journal of retailing
66
Journal of strategic marketing
65
The service industries journal
64
Industrial marketing management : the international journal for industrial and high-tech firms
58
Journal of service management
55
The international review of retail, distribution and consumer research
54
Journal of marketing
51
Marketing intelligence & planning
51
European journal of marketing : EJM
50
Journal of service research : JSR
49
Services marketing quarterly
49
International journal of retail & distribution management
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Tourism management : research, policies, practice
47
International journal of internet marketing and advertising : IJIMA
44
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
42
International journal of retail and distribution management
42
SpringerLink / Bücher
42
The international journal of bank marketing : IJBM
41
Service business
40
International journal of electronic marketing and retailing : IJEMR
38
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
36
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
36
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
35
International journal of consumer studies
32
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ECONIS (ZBW)
546
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546
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1
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
2
Hey Google, I trust you! : the consequences of brand anthropomorphism in voice-based artificial intelligence contexts
Patrizi, Michela
;
Šerić, Maja
;
Vernuccio, Maria
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462234
Saved in:
3
Understanding the relationship between marketing analytics, customer agility, and customer satisfaction : a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
4
From redesign to revenue : measuring the effects of servicescape remodeling on customer lifetime value
Valentini, Tony
;
Roederer, Claire
;
Castéran, Herbert
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462312
Saved in:
5
Customer definitions of moral value for retail brands : a qualitative understanding
Wei, Yunyi
;
Sit, Kokho
;
Ekinci, Yuksel
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462367
Saved in:
6
Effect of community relationship management, relationship marketing orientation, customer engagement, and brand trust on brand loyalty : the case of a commercial bank in Thailand
Jedsada Wongsansukcharoen
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209572
Saved in:
7
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
8
The impact of intelligent customer service agents' initial response on consumers' continuous interaction intention
Cheng, Zhendong
;
Fan, Wenfang
;
Shao, Bingjia
;
Jia, Wenli
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460841
Saved in:
9
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
10
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
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