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~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"Journal of service research : JSR"
~subject:"Consumer behaviour"
~subject:"Social Web"
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Search: "Customer relationship management"
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Consumer behaviour
Social Web
Beziehungsmarketing
195
Relationship marketing
195
Konsumentenverhalten
95
Customer satisfaction
53
Kundenzufriedenheit
53
Dienstleistungsqualität
50
Service quality
50
Internet marketing
31
Online-Marketing
31
Social web
31
Customer value
25
Kundenwert
25
Customer integration
24
Kundenintegration
24
Dienstleistungssektor
23
Service industry
23
USA
19
United States
19
Brand management
18
Customer service
18
Kundenservice
18
Markenführung
18
Beschwerdemanagement
14
Complaint management
14
Services
14
Viral marketing
14
Virales Marketing
14
Brand image
13
Dienstleistung
13
Markenimage
13
Online retailing
13
Online-Handel
13
Dienstleistungsmarketing
12
Services marketing
12
Confidence
11
Emotion
11
Social media
11
Vertrauen
11
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Undetermined
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Article
102
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1
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103
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103
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1
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English
103
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Verhoef, Peter C.
4
Malthouse, Edward C.
3
Auh, Seigyoung
2
Bacile, Todd J.
2
Chan, Kimmy Wa
2
Dong, Beibei
2
Eelen, Jiska
2
Eigenraam, Anniek W.
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Evanschitzky, Heiner
2
Flynn, Andrea Godfrey
2
Gensler, Sonja
2
Gong, Taeshik
2
Grisaffe, Douglas B.
2
Haws, Kelly L.
2
Hollebeek, Linda D.
2
Hoyer, Wayne D.
2
Kroschke, Mirja
2
Labrecque, Lauren I.
2
Lemon, Katherine N.
2
Lobschat, Lara
2
Mittal, Vikas
2
Pagani, Margherita
2
Reinartz, Werner J.
2
Schaefers, Tobias
2
Seiders, Kathleen
2
Shankar, Venkatesh
2
Sivakumar, K.
2
Skiera, Bernd
2
VanMeter, Rebecca A.
2
Verlegh, Peeter
2
Vries, Lisette de
2
Walsh, Gianfranco
2
Wangenheim, Florian von
2
Wieseke, Jan
2
Zou, Shaoming
2
Aksoy, Lerzan
1
Alavi, Sascha
1
Albrecht, Arne Keno
1
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of service research : JSR
Journal of retailing and consumer services
468
Journal of business research : JBR
385
International journal of hospitality management
170
The journal of services marketing
123
The journal of product & brand management
101
Industrial marketing management : the international journal for industrial and high-tech firms
90
The journal of brand management : an international journal
87
Psychology & marketing
81
Journal of strategic marketing
80
Journal of the Academy of Marketing Science
78
Journal of hospitality marketing & management
77
Cogent business & management
76
International journal of contemporary hospitality management
72
Journal of travel and tourism marketing
72
Asia Pacific journal of marketing and logistics
71
The service industries journal
70
Journal of retailing
66
Journal of service management
60
Marketing intelligence & planning
58
Journal of marketing
57
SpringerLink / Bücher
56
The international review of retail, distribution and consumer research
54
International journal of internet marketing and advertising : IJIMA
53
European journal of marketing : EJM
52
Services marketing quarterly
52
Tourism management : research, policies, practice
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
International journal of retail & distribution management
48
International journal of electronic marketing and retailing : IJEMR
47
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
44
International journal of electronic customer relationship management : IJECRM
43
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
43
Service business
43
Business horizons
42
International journal of retail and distribution management
42
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
41
The international journal of bank marketing : IJBM
41
Journal of promotion management : innovations in planning and applied research
40
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ECONIS (ZBW)
103
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21
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
22
Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova
;
Haws, Kelly L.
;
Bearden, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
Saved in:
23
Pricing best sellers and traffic generators : the role of asymmetric cross-selling
Kocas, Cenk
;
Pauwels, Koen
;
Bohlmann, Jonathan D.
- In:
Journal of interactive marketing : a quarterly …
41
(
2018
),
pp. 28-43
Persistent link: https://www.econbiz.de/10011844927
Saved in:
24
The effect of a service provider’s competitive market position on churn among flat-rate customers
Moser, Sabine
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 319-335
Persistent link: https://www.econbiz.de/10011916513
Saved in:
25
Transforming consumers into brands : tracing transformation processes of the practice of blogging
Erz, Antonia
;
Christensen, Anna-Bertha Heeris
- In:
Journal of interactive marketing : a quarterly …
43
(
2018
),
pp. 69-82
Persistent link: https://www.econbiz.de/10011920063
Saved in:
26
Don't just "like" me, promote me : how attachment and attitude influence brand related behaviors on social medi
VanMeter, Rebecca A.
;
Syrdal, Holly A.
;
Powell Mantel, Susan
- In:
Journal of interactive marketing : a quarterly …
43
(
2018
),
pp. 83-97
Persistent link: https://www.econbiz.de/10011920069
Saved in:
27
Understanding the omnichannel customer journey : determinants of interaction choice
Barwitz, Niklas
;
Maas, Peter
- In:
Journal of interactive marketing : a quarterly …
43
(
2018
),
pp. 116-133
Persistent link: https://www.econbiz.de/10011920073
Saved in:
28
Seriously engaged consumers : navigating between work and play in online brand communities
Almeida, Stefânia Ordovás de
;
Scaraboto, Daiane
; …
- In:
Journal of interactive marketing : a quarterly …
44
(
2018
),
pp. 29-42
Persistent link: https://www.econbiz.de/10011949493
Saved in:
29
The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery
Bacile, Todd J.
;
Wolter, Jeremy S.
;
Allen, Alexis M.
; …
- In:
Journal of interactive marketing : a quarterly …
44
(
2018
),
pp. 60-81
Persistent link: https://www.econbiz.de/10011949553
Saved in:
30
The boundaries of gamification for engaging customers : effects of losing a contest in online co-creation communities
Leclercq, Thomas
;
Hammedi, Wafa
;
Poncin, Ingrid
- In:
Journal of interactive marketing : a quarterly …
44
(
2018
),
pp. 82-101
Persistent link: https://www.econbiz.de/10011949555
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