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~isPartOf:"Journal of labor economics"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"The American economic review"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Dienstleistungsqualität
118
Service quality
118
Customer satisfaction
41
Kundenzufriedenheit
41
USA
25
United States
25
Beziehungsmarketing
21
Consumer behaviour
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Chetty, Raj
4
Friedman, John N
4
Rockoff, Jonah E.
4
Edvardsson, Bo
3
Ko, Yong Jae
3
Das, Jishnu
2
Deming, David J.
2
Figlio, David N.
2
Finsterwalder, Jörg
2
Gaynor, Martin
2
Jackson, Clement
2
Kurt, Sumeyra Duman
2
Larivière, Bart
2
Lin, Jiun-sheng Chris
2
Pathak, Parag A.
2
Rothstein, Jesse
2
Slåtten, Terje
2
Van Vaerenbergh, Yves
2
Aaronson, Daniel
1
Abdulkadiroğlu, Atila
1
Amat Taap Manshor
1
Andrabi, Tahir
1
Angrist, Joshua D.
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Atrek, Banu
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Bar-Isaac, Heski
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Barber, Nelson
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Barlas, Achilleas
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Barrow, Lisa
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Bartl, Christopher
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Behrman, Jere R.
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Beigi, Mina
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Beise-Zee, Rian
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Bennett, Roger
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Birdsall, Nancy
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Black, Dan A.
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Boisvert, Jean
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1
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Australian and New Zealand Marketing Academy
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Journal of labor economics
Managing service quality : MSQ ; an international journal
The American economic review
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Discussion paper series / IZA
90
Economics of education review
82
International journal of services, economics and management
75
Journal of health economics
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
118
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51
The effect of evaluation on teacher performance
Taylor, Eric S.
;
Tyler, John H.
- In:
The American economic review
102
(
2012
)
7
,
pp. 3628-3651
Persistent link: https://www.econbiz.de/10009714672
Saved in:
52
Service excellence models : a critical discussion and comparison
Gouthier, Matthias
;
Giese, Andreas
;
Bartl, Christopher
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 447-464
Persistent link: https://www.econbiz.de/10009681575
Saved in:
53
Using a business game concept to enhance servitization : a longitudinal case study
Laine, Teemu
;
Paranko, Jari
;
Suomala, Petri
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 428-446
Persistent link: https://www.econbiz.de/10009681580
Saved in:
54
Effects of customer expertise on spillovers between products and services : an exploratory study on mobile communications
Yi, Ding
;
Chai, Kai-hin
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
1
,
pp. 75-97
Persistent link: https://www.econbiz.de/10009500694
Saved in:
55
Unhealthy insurance markets : search frictions and the cost and quality of health insurance
Cebul, Randall D.
;
Rebitzer, James B.
;
Taylor, Lowell J.
; …
- In:
The American economic review
101
(
2011
)
5
,
pp. 1842-1871
Persistent link: https://www.econbiz.de/10009301102
Saved in:
56
The impact of regulations on the supply and quality of care in child care markets
Hotz, Vincent Joseph
;
Xiao, Mo
- In:
The American economic review
101
(
2011
)
5
,
pp. 1775-1805
Persistent link: https://www.econbiz.de/10009301106
Saved in:
57
Assessment of event quality in major spectator sports
Ko, Yong Jae
;
Zhang, Xiaohe
;
Cattani, Kevin
;
Pastore, Donna
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
3
,
pp. 304-322
Persistent link: https://www.econbiz.de/10009232062
Saved in:
58
The influence of consumer's event quality perception on destination image
Moon, Kae Sung
;
Kim, May
;
Ko, Yong Jae
;
Connaughton, …
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
3
,
pp. 287-303
Persistent link: https://www.econbiz.de/10009232063
Saved in:
59
Developing a framework for understanding e-service quality, its antecedents, consequences, and mediators
Carlson, Jamie
;
O'Cass, Aron
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
3
,
pp. 264-286
Persistent link: https://www.econbiz.de/10009232064
Saved in:
60
Credit ratings accuracy and analyst incentives
Bar-Isaac, Heski
;
Shapiro, Joel
- In:
The American economic review
101
(
2011
)
3
,
pp. 120-124
Persistent link: https://www.econbiz.de/10009260849
Saved in:
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