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~isPartOf:"Journal of marketing"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Cai, Liping A."
~person:"Evanschitzky, Heiner"
~person:"Fu, Xiaoxiao"
~person:"Kozak, Metin"
~person:"Noble, Stephanie M."
~person:"Tanford, Sarah"
~person:"Voorhees, Clay M."
~person:"Wong, IpKin Anthony"
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Search: "Customer relationship management"
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| 16 applied filters
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Beziehungsmarketing
37
Relationship marketing
37
Consumer behaviour
18
Konsumentenverhalten
18
Customer satisfaction
16
Kundenzufriedenheit
16
Dienstleistungsqualität
9
Service quality
9
Einzelhandel
6
Holiday behaviour
6
Retail trade
6
Urlaubsverhalten
6
Brand image
4
Destination management
4
Destinationsmanagement
4
Markenimage
4
Tourism
4
Tourism marketing
4
Tourismus
4
Tourismusmarketing
4
Arbeitszufriedenheit
3
Customer integration
3
Customer service
3
International tourism
3
Internationaler Tourismus
3
Job satisfaction
3
Kundenbindungsprogramm
3
Kundenintegration
3
Kundenservice
3
Loyalty program
3
Meta-Analyse
3
Meta-analysis
3
Switching behaviour
3
Tourism destination
3
Tourismusregion
3
Wechselverhalten
3
loyalty
3
Arbeitskräfte
2
Arbeitsverhalten
2
Automation
2
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28
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Article
34
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3
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35
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35
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English
35
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2
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Blut, Markus
Brady, Michael K.
Cai, Liping A.
Evanschitzky, Heiner
Fu, Xiaoxiao
Kozak, Metin
Noble, Stephanie M.
Tanford, Sarah
Voorhees, Clay M.
Wong, IpKin Anthony
Han, Heesup
19
Kumar, V.
14
Grewal, Dhruv
10
Palmatier, Robert W.
10
Hyun, Sunghyup Sean
9
Homburg, Christian
8
Kim, Wansoo
8
Lemon, Katherine N.
7
Neslin, Scott A.
7
Verhoef, Peter C.
7
Wieseke, Jan
6
Houston, Mark B.
5
Kumar, Vikas
5
Reinartz, Werner J.
5
Ruyter, Ko de
5
Yu, Jongsik
5
Eggert, Andreas
4
Fang, Eric
4
Fink, Klaus-J.
4
Grewal, Rajdeep
4
Grégoire, Yany
4
Gustafsson, Anders
4
Hult, G. Tomas M.
4
Hwang, Jinsoo
4
Kim, Insin
4
Lilien, Gary L.
4
Pauwels, Koen
4
Roggeveen, Anne L.
4
Swoboda, Bernhard
4
Ahn, Jiseon
3
Alavi, Sascha
3
Auh, Seigyoung
3
Bruhn, Manfred
3
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Journal of marketing
Journal of retailing
Journal of service research
Journal of travel and tourism marketing
SpringerLink / Bücher
Tourism management : research, policies, practice
International journal of hospitality management
12
Journal of business research : JBR
11
Journal of the Academy of Marketing Science
8
International journal of contemporary hospitality management
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of hospitality marketing & management
5
Journal of service research : JSR
4
The journal of services marketing
4
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
European journal of marketing : EJM
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Marketing letters : a journal of research in marketing
2
Asia Pacific journal of marketing and logistics
1
Business horizons
1
Die Betriebswirtschaft : DBW
1
Distribution und Handel in Theorie und Praxis : Festschrift für Prof. Dr. Dieter Ahlert
1
Electronic retailing
1
Exzellenz in Markenmanagement und Vertrieb : Grundlagen und Erfahrungen
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbuch Kundenbindungsmanagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
Journal of business economics : JBE
1
Journal of marketing management : MM
1
Journal of marketing research : JMR
1
Journal of retailing and consumer services
1
Journal of vacation marketing
1
Kundenmanagement
1
MIT sloan management review
1
Marketing von Solutions : innovative Ansätze und Best Practices
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
The journal of personal selling & sales management : JPSSM
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
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ECONIS (ZBW)
37
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date (oldest first)
1
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
2
Cultivating resilience in organizational frontline employees
Good, Valerie
;
Fehl, Amy Greiner
;
LaBrecque, Alexander C.
; …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 405-421
Persistent link: https://www.econbiz.de/10014325996
Saved in:
3
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
4
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
5
The evolution of triadic relationships in a tourism supply chain through coopetition
Fong, Veronica Hoi In
;
Hong, Jacky F. L.
;
Wong, IpKin …
- In:
Tourism management : research, policies, practice
84
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012494618
Saved in:
6
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
7
When festitivity meets heritage site : co-developed experience through the lens of situated cognition
Wen, Huijun
;
Wong, IpKin Anthony
;
Fan, Yulan
;
Leong, …
- In:
Journal of travel and tourism marketing
39
(
2022
)
5
,
pp. 516-533
Persistent link: https://www.econbiz.de/10013483075
Saved in:
8
Impact of
customer
relationship
management
on customer satisfaction : the case of a budget hotel chain
Rahimi, Roya
;
Kozak, Metin
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 40-51
Persistent link: https://www.econbiz.de/10011669947
Saved in:
9
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
10
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
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