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~isPartOf:"Journal of marketing"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Evanschitzky, Heiner"
~person:"Fang, Eric"
~person:"Fu, Xiaoxiao"
~person:"Hyun, Sunghyup Sean"
~person:"Kozak, Metin"
~person:"Noble, Stephanie M."
~person:"Tanford, Sarah"
~person:"Wieseke, Jan"
~subject:"Beziehungsmarketing"
~subject:"Markenführung"
~subject:"Perception"
~subject:"Wahrnehmung"
~subject:"Wechselverhalten"
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Search: "Customer relationship management"
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| 21 applied filters
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Beziehungsmarketing
Markenführung
Perception
Wahrnehmung
Wechselverhalten
Relationship marketing
44
Consumer behaviour
21
Konsumentenverhalten
21
Customer satisfaction
20
Kundenzufriedenheit
20
Dienstleistungsqualität
10
Service quality
10
Brand image
7
Markenimage
7
Brand management
6
Customer integration
5
Holiday behaviour
5
Kundenintegration
5
South Korea
5
Südkorea
5
Tourism marketing
5
Tourismusmarketing
5
Urlaubsverhalten
5
Airline
4
Destination management
4
Destinationsmanagement
4
Einzelhandel
4
Fluggesellschaft
4
Retail trade
4
USA
4
United States
4
Arbeitszufriedenheit
3
Job satisfaction
3
Lieferantenmanagement
3
Meta-Analyse
3
Meta-analysis
3
Salespeople
3
Supplier relationship management
3
Switching behaviour
3
Tourism destination
3
Tourismusregion
3
Verkaufspersonal
3
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41
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42
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42
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42
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2
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Blut, Markus
Brady, Michael K.
Evanschitzky, Heiner
Fang, Eric
Fu, Xiaoxiao
Hyun, Sunghyup Sean
Kozak, Metin
Noble, Stephanie M.
Tanford, Sarah
Wieseke, Jan
Han, Heesup
19
Kumar, V.
14
Grewal, Dhruv
10
Palmatier, Robert W.
10
Homburg, Christian
8
Kim, Wansoo
8
Lemon, Katherine N.
7
Neslin, Scott A.
7
Verhoef, Peter C.
7
Wong, IpKin Anthony
6
Houston, Mark B.
5
Kumar, Vikas
5
Reinartz, Werner J.
5
Ruyter, Ko de
5
Yu, Jongsik
5
Eggert, Andreas
4
Grewal, Rajdeep
4
Grégoire, Yany
4
Hult, G. Tomas M.
4
Hwang, Jinsoo
4
Kim, Insin
4
Lilien, Gary L.
4
Pauwels, Koen
4
Roggeveen, Anne L.
4
Swoboda, Bernhard
4
Voorhees, Clay M.
4
Ahn, Jiseon
3
Alavi, Sascha
3
Auh, Seigyoung
3
Cai, Liping A.
3
Chua, Bee-Lia
3
Cronin, J. J.
3
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Journal of marketing
Journal of retailing
Journal of service research
Journal of travel and tourism marketing
SpringerLink / Bücher
Tourism management : research, policies, practice
International journal of hospitality management
14
Journal of the Academy of Marketing Science
10
Journal of business research : JBR
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of service research : JSR
7
International journal of contemporary hospitality management
6
Journal of hospitality marketing & management
5
Marketing letters : a journal of research in marketing
3
European journal of marketing : EJM
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of business economics : JBE
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
2
The journal of personal selling & sales management : JPSSM
2
The journal of services marketing
2
Business horizons
1
Die Betriebswirtschaft : DBW
1
Distribution und Handel in Theorie und Praxis : Festschrift für Prof. Dr. Dieter Ahlert
1
Electronic retailing
1
Exzellenz in Markenmanagement und Vertrieb : Grundlagen und Erfahrungen
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbuch Kundenbindungsmanagement
1
International Journal of Hospitality and Event Management
1
Journal of marketing management : MM
1
Journal of personal selling & sales management
1
Journal of retailing and consumer services
1
Kundenmanagement
1
MIT sloan management review
1
Management mit Vision und Verantwortung : eine Herausforderung an Wissenschaft und Praxis ; Festschrift für Hans Raffée zum 75. Geburtstag
1
Marketing von Solutions : innovative Ansätze und Best Practices
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
Schmalenbach business review : sbr
1
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ECONIS (ZBW)
44
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1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
3
"We earned the coupon together" : the missing link of experience cocreation in shared coupons
Fang, Eric
;
Dong, Beibei
;
Zhuang, Mengzhou
;
Cai, Fengyan
- In:
Journal of marketing
87
(
2023
)
3
,
pp. 451-471
Persistent link: https://www.econbiz.de/10014245145
Saved in:
4
Impact of
customer
relationship
management
on customer satisfaction : the case of a budget hotel chain
Rahimi, Roya
;
Kozak, Metin
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 40-51
Persistent link: https://www.econbiz.de/10011669947
Saved in:
5
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
6
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
7
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
8
Drown or blossom? : the impact of perceived chronic time pressure on retail salespeople's performance and customer-salesperson relationships
Ryari, Hanaa
;
Alavi, Sascha
;
Wieseke, Jan
- In:
Journal of retailing
97
(
2021
)
2
,
pp. 217-237
Persistent link: https://www.econbiz.de/10012648989
Saved in:
9
Attributes of medical tourism destination brands : case study of the Korean medical tourism market
Yu, Jongsik
;
Seo, Jungwoon
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
38
(
2021
)
1
,
pp. 107-121
Persistent link: https://www.econbiz.de/10012440375
Saved in:
10
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
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