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~isPartOf:"Journal of marketing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"The journal of services marketing"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Dagger, Tracey S."
~person:"Evanschitzky, Heiner"
~person:"Fu, Xiaoxiao"
~person:"Kozak, Metin"
~person:"Noble, Stephanie M."
~person:"Tanford, Sarah"
~subject:"Beziehungsmarketing"
~subject:"Konsumentenverhalten"
~subject:"Markenführung"
~subject:"Wahrnehmung"
~subject:"Wechselverhalten"
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Search: "Customer relationship management"
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| 19 applied filters
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Subject
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Beziehungsmarketing
Konsumentenverhalten
Markenführung
Wahrnehmung
Wechselverhalten
Relationship marketing
22
Customer satisfaction
10
Kundenzufriedenheit
10
Consumer behaviour
7
Dienstleistungsqualität
7
Service quality
7
Dienstleistungssektor
4
Service industry
4
USA
4
United States
4
Brand image
3
Customer integration
3
Destination management
3
Destinationsmanagement
3
Holiday behaviour
3
Kundenintegration
3
Markenimage
3
Tourism marketing
3
Tourismusmarketing
3
Urlaubsverhalten
3
Automation
2
Automatisierung
2
B-to-B-Marketing
2
Business-to-business marketing
2
Customer service
2
Destination image
2
Hotel industry
2
Hotellerie
2
International tourism
2
Internationaler Tourismus
2
Kundenbindung
2
Kundenservice
2
Leistungsmotivation
2
Loyalty
2
Meta-Analyse
2
Meta-analysis
2
Tourism destination
2
Tourismusregion
2
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All
Undetermined
14
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Article
19
Book / Working Paper
3
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Article in journal
20
Aufsatz in Zeitschrift
20
Aufsatzsammlung
1
Language
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English
20
German
2
Author
All
Blut, Markus
Brady, Michael K.
Dagger, Tracey S.
Evanschitzky, Heiner
Fu, Xiaoxiao
Kozak, Metin
Noble, Stephanie M.
Tanford, Sarah
Han, Heesup
19
Kumar, V.
12
Palmatier, Robert W.
10
Hyun, Sunghyup Sean
9
Homburg, Christian
8
Kim, Wansoo
8
Mattila, Anna S.
8
Klaus, Philipp
7
Wong, IpKin Anthony
7
Hollebeek, Linda D.
6
Houston, Mark B.
5
McColl-Kennedy, Janet R.
5
Wieseke, Jan
5
Yu, Jongsik
5
Eggert, Andreas
4
Fang, Eric
4
Grewal, Rajdeep
4
Gustafsson, Anders
4
Harris, Lloyd C.
4
Hwang, Jinsoo
4
Kim, Insin
4
Kumar, Vikas
4
Lemon, Katherine N.
4
Neslin, Scott A.
4
Voorhees, Clay M.
4
Ahn, Jiseon
3
Aksoy, Lerzan
3
Alkire, Linda
3
Beatty, Sharon E.
3
Benoit, Sabine
3
Bruce, Helen L.
3
Burton, Jamie
3
Cai, Liping A.
3
Chua, Bee-Lia
3
Chung, Namho
3
Fink, Klaus-J.
3
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Published in...
All
Journal of marketing
Journal of service research
Journal of travel and tourism marketing
SpringerLink / Bücher
The journal of services marketing
Tourism management : research, policies, practice
Journal of retailing
9
Journal of business research : JBR
7
European journal of marketing : EJM
6
Journal of hospitality marketing & management
6
International journal of hospitality management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of service research : JSR
5
Journal of the Academy of Marketing Science
5
International journal of contemporary hospitality management
4
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Marketing letters : a journal of research in marketing
2
Business horizons
1
Die Betriebswirtschaft : DBW
1
Distribution und Handel in Theorie und Praxis : Festschrift für Prof. Dr. Dieter Ahlert
1
Electronic retailing
1
Exzellenz in Markenmanagement und Vertrieb : Grundlagen und Erfahrungen
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbuch Kundenbindungsmanagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
International journal of business environment : IJBE
1
Journal of advertising research
1
Journal of business economics : JBE
1
Journal of marketing management : MM
1
Journal of retailing and consumer services
1
Kundenmanagement
1
MIT sloan management review
1
Managing service quality : MSQ ; an international journal
1
Marketing von Solutions : innovative Ansätze und Best Practices
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
The journal of personal selling & sales management : JPSSM
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
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ECONIS (ZBW)
22
Showing
1
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22
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date (newest first)
date (oldest first)
1
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
2
Impact of
customer
relationship
management
on customer satisfaction : the case of a budget hotel chain
Rahimi, Roya
;
Kozak, Metin
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 40-51
Persistent link: https://www.econbiz.de/10011669947
Saved in:
3
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
4
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
5
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
6
Exploring the impact of tourist harassment on destination image, tourist expenditure, and destination loyalty
Alrawadieh, Zaid
;
Alrawadieh, Ziad
;
Kozak, Metin
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 13-20
Persistent link: https://www.econbiz.de/10012004629
Saved in:
7
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
8
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Jin, Wenmin
;
Okumus, Fevzi
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Saved in:
9
Customer inspiration : conceptualization, scale development, and validation
Böttger, Tim
;
Rudolph, Thomas
;
Evanschitzky, Heiner
; …
- In:
Journal of marketing
81
(
2017
)
6
,
pp. 116-131
Persistent link: https://www.econbiz.de/10011776901
Saved in:
10
Self-congruity and flow as antecedents of attitude and loyalty towards a theme park brand
Fu, Xiaoxiao
;
Kang, Juhee
;
Tasci, Asli
- In:
Journal of travel and tourism marketing
34
(
2017
)
9
,
pp. 1261-1273
Persistent link: https://www.econbiz.de/10011759016
Saved in:
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