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~isPartOf:"Journal of marketing"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"Market : review for marketing theory and practice"
~subject:"Salespeople"
~subject:"Service quality"
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Search: "Customer relationship management"
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Salespeople
Service quality
Beziehungsmarketing
258
Relationship marketing
258
Consumer behaviour
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Konsumentenverhalten
109
Customer satisfaction
72
Kundenzufriedenheit
72
Dienstleistungsqualität
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Lieferantenmanagement
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Customer value
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relationship marketing
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Marketingmanagement
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customer satisfaction
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Eisingerich, Andreas B
4
Auh, Seigyoung
3
Schmitz, Christian
3
Wieseke, Jan
3
Alavi, Sascha
2
Bell, Simon J.
2
Brown, Tom
2
Dong, Beibei
2
Doorn, Jenny van
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Habel, Johannes
2
Haws, Kelly L.
2
Homburg, Christian
2
Oest, Rutger van
2
Parasuraman, A.
2
Rafaeli, Anat
2
Rapp, Adam A.
2
Ruyter, Ko de
2
Schaefers, Tobias
2
Seiders, Kathleen
2
Sivakumar, K.
2
Zou, Shaoming
2
Agnihotri, Raj
1
Ahearne, Michael
1
Albrecht, Arne Keno
1
Alexander Joseph Ibnu Wibowo
1
Allen, B. J.
1
Altman, Daniel
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Anand, Ankit
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Andreassen, Tor W.
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Andrews, Michelle
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Andzulis, James "Mick"
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Ardyan, Eliya
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Arif, Imtiaz
1
Arnold, Todd
1
Arnold, Todd J.
1
Aslam, Wajeeha
1
Babakus, Emin
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Journal of marketing
Journal of service research : JSR
Market : review for marketing theory and practice
Journal of retailing and consumer services
195
Journal of business research : JBR
129
International journal of hospitality management
119
The journal of services marketing
97
The service industries journal
81
Industrial marketing management : the international journal for industrial and high-tech firms
72
Journal of hospitality marketing & management
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Services marketing quarterly
50
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
43
The journal of personal selling & sales management : JPSSM
41
Journal of the Academy of Marketing Science
40
Journal of service management
38
The journal of business & industrial marketing
37
Journal of service research
35
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Journal of strategic marketing
29
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
The international journal of bank marketing : IJBM
27
Marketing intelligence & planning
25
Asia Pacific journal of marketing and logistics
24
International journal of quality and service sciences
23
International journal of services and operations management
21
International journal of services, economics and management
21
Journal of air transport management
21
Journal of retailing
21
Managing service quality : MSQ ; an international journal
21
European journal of marketing : EJM
20
Psychology & marketing
20
Total quality management & business excellence
20
International journal of electronic customer relationship management : IJECRM
19
International journal of productivity and quality management : IJPQM
18
Journal of personal selling & sales management
18
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
18
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ECONIS (ZBW)
84
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1
Platform exploitation : when service agents defect with customers from online service platforms
Zhou, Qiang
;
Allen, B. J.
;
Gretz, Richard T.
;
Houston, …
- In:
Journal of marketing
86
(
2022
)
2
,
pp. 105-125
Persistent link: https://www.econbiz.de/10013258793
Saved in:
2
Service-oriented organizational citizenship behavior, service quality and customer citizenship behavior : comparison of implementation and evaluation from the perspective of bank c...
Harsono, Soni Sisbudi
;
Widyantoro, Harry
;
Prawitowati, …
- In:
Market : review for marketing theory and practice
33
(
2021
)
1
,
pp. 75-92
Persistent link: https://www.econbiz.de/10012653354
Saved in:
3
Outcomes of Perceived Online Webshop Quality: Empirical Evidence
Alexander Joseph Ibnu Wibowo
- In:
Market : review for marketing theory and practice
33
(
2021
)
2
,
pp. 149-164
Persistent link: https://www.econbiz.de/10012819195
Saved in:
4
Understanding the impact of relationship disruptions
Schmitz, Christian
;
Frieß, Maximilian
;
Alavi, Sascha
; …
- In:
Journal of marketing
84
(
2020
)
1
,
pp. 66-87
Persistent link: https://www.econbiz.de/10012176435
Saved in:
5
When and why saying "thank you" is better than saying "sorry" in redressing service failures : the role of self-esteem
You, Yanfen
;
Yang, Xiaojing
;
Wang, Lili
;
Deng, Xiaoyan
- In:
Journal of marketing
84
(
2020
)
2
,
pp. 133-150
Persistent link: https://www.econbiz.de/10012176607
Saved in:
6
Highlighting effort versus talent in service employee performance : customer attributions and responses
Leung, Fine F.
;
Kim, Sara
;
Tse, Caleb H.
- In:
Journal of marketing
84
(
2020
)
3
,
pp. 106-121
Persistent link: https://www.econbiz.de/10012214934
Saved in:
7
Customer experience journeys : loyalty loops versus involvement spirals
Siebert, Anton
;
Gopaldas, Ahir
;
Lindridge, Andrew
; …
- In:
Journal of marketing
84
(
2020
)
4
,
pp. 45-66
Persistent link: https://www.econbiz.de/10012231616
Saved in:
8
Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship
Morgeson, Forrest V., III.
;
Hult, G. Tomas M.
;
Mithas, Sunil
- In:
Journal of marketing
84
(
2020
)
5
,
pp. 79-99
Persistent link: https://www.econbiz.de/10012271494
Saved in:
9
Investigating the impact of salespersons' use of technology and social media on their customer relationship performance in B2B settings
Gáti, Mirkó
;
Mitev, Ariel
;
Bauer, András
- In:
Market : review for marketing theory and practice
30
(
2018
)
2
,
pp. 165-176
Persistent link: https://www.econbiz.de/10011994843
Saved in:
10
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
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