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~isPartOf:"Journal of marketing"
~isPartOf:"Journal of service research : JSR"
~subject:"Complaint management"
~subject:"Salespeople"
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Search: "Customer relationship management"
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Complaint management
Salespeople
Beziehungsmarketing
241
Relationship marketing
241
Consumer behaviour
100
Konsumentenverhalten
100
Customer satisfaction
66
Kundenzufriedenheit
66
Dienstleistungsqualität
63
Service quality
63
Lieferantenmanagement
29
Supplier relationship management
29
Customer value
27
Kundenwert
27
Dienstleistungssektor
24
Service industry
24
Customer service
23
Kundenservice
23
Customer integration
22
Kundenintegration
22
USA
21
United States
21
Social Web
19
Social web
19
Verkaufspersonal
19
Beschwerdemanagement
18
Brand management
16
Markenführung
16
Viral marketing
16
Virales Marketing
16
Dienstleistung
14
Services
14
relationship marketing
14
Arbeitsverhalten
13
Work behaviour
13
customer satisfaction
13
B-to-B-Marketing
12
Business-to-business marketing
12
Dienstleistungsmarketing
12
E-commerce
12
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Article
36
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36
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36
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English
36
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Brown, Tom
2
Grewal, Dhruv
2
Homburg, Christian
2
Rapp, Adam A.
2
Ruyter, Ko de
2
Schmitz, Christian
2
Wieseke, Jan
2
Agnihotri, Raj
1
Ahearne, Michael
1
Alavi, Sascha
1
Albrecht, Arne Keno
1
Altman, Daniel
1
Andrews, Michelle
1
Andzulis, James "Mick"
1
Arnold, Todd
1
Arnold, Todd J.
1
Barnes, Donald C.
1
Bartholomew, Darrell E.
1
Basso, Kenny
1
Bearden, William O.
1
Beatty, Sharon E.
1
Bhattacharya, C. B.
1
Black, William C.
1
Blazevic, Vera
1
Blut, Markus
1
Bock, Dora E.
1
Boichuk, Jeffrey P.
1
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1
Bornemann, Torsten
1
Brady, Michael
1
Brady, Michael K.
1
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1
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1
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1
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1
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1
Dahl, Darren W.
1
Deng, Xiaoyan
1
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1
Evans, Kenneth R.
1
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Journal of marketing
Journal of service research : JSR
Journal of business research : JBR
59
Industrial marketing management : the international journal for industrial and high-tech firms
51
Journal of retailing and consumer services
44
The journal of personal selling & sales management : JPSSM
40
International journal of hospitality management
29
Journal of the Academy of Marketing Science
28
The journal of business & industrial marketing
25
The journal of services marketing
23
The service industries journal
23
Journal of personal selling & sales management : JPSSM
18
Journal of hospitality marketing & management
15
Journal of service research
15
SpringerLink / Bücher
14
Journal of retailing
13
International journal of contemporary hospitality management
12
Service business
12
European journal of marketing : EJM
10
Marketing intelligence & planning
10
Business horizons
9
Psychology & marketing
9
Services marketing quarterly
9
Journal of strategic marketing
8
Marketing letters : a journal of research in marketing
8
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
8
European journal of marketing
7
Gabler Edition Wissenschaft
7
International journal of retail & distribution management
7
Journal of business ethics : JOBE
7
Journal of business-to-business marketing
7
Tourism management : research, policies, practice
7
Asia Pacific journal of marketing and logistics
6
Cogent business & management
6
International journal of production economics
6
International journal of services and operations management
6
Journal of marketing management : MM
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
6
Journal of service theory and practice
6
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ECONIS (ZBW)
36
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1
Complaint de-escalation strategies on social media
Herhausen, Dennis
;
Grewal, Lauren
;
Cummings, Krista Hill
; …
- In:
Journal of marketing
87
(
2023
)
2
,
pp. 210-231
Persistent link: https://www.econbiz.de/10014245084
Saved in:
2
Complaint publicization in social media
Golmohammadi, Alireza
;
Havakhor, Taha
;
Gauri, Dinesh Kumar
- In:
Journal of marketing
85
(
2021
)
6
,
pp. 1-23
Persistent link: https://www.econbiz.de/10012662135
Saved in:
3
Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship
Morgeson, Forrest V., III.
;
Hult, G. Tomas M.
;
Mithas, Sunil
- In:
Journal of marketing
84
(
2020
)
5
,
pp. 79-99
Persistent link: https://www.econbiz.de/10012271494
Saved in:
4
Understanding the impact of relationship disruptions
Schmitz, Christian
;
Frieß, Maximilian
;
Alavi, Sascha
; …
- In:
Journal of marketing
84
(
2020
)
1
,
pp. 66-87
Persistent link: https://www.econbiz.de/10012176435
Saved in:
5
When and why saying "thank you" is better than saying "sorry" in redressing service failures : the role of self-esteem
You, Yanfen
;
Yang, Xiaojing
;
Wang, Lili
;
Deng, Xiaoyan
- In:
Journal of marketing
84
(
2020
)
2
,
pp. 133-150
Persistent link: https://www.econbiz.de/10012176607
Saved in:
6
The unintended consequence of price-based service recovery incentives
Kanuri, Vamsi K.
;
Andrews, Michelle
- In:
Journal of marketing
83
(
2019
)
5
,
pp. 57-77
Persistent link: https://www.econbiz.de/10012176134
Saved in:
7
Sales representative departures and customer reassignment strategies in business-to-business markets
Shi, Huanhuan
;
Sridhar, Shrihari
;
Grewal, Rajdeep
; …
- In:
Journal of marketing
81
(
2017
)
2
,
pp. 25-44
Persistent link: https://www.econbiz.de/10011697520
Saved in:
8
Salesperson solution involvement and sales performance : the contingent role of supplier firm and customer-supplier relationship characteristics
Panagopoulos, Nikolaos G.
;
Rapp, Adam A.
;
Ogilvie, …
- In:
Journal of marketing
81
(
2017
)
4
,
pp. 144-164
Persistent link: https://www.econbiz.de/10011734912
Saved in:
9
Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova
;
Haws, Kelly L.
;
Bearden, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
Saved in:
10
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
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