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~isPartOf:"Journal of marketing"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Customer satisfaction"
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| 3 applied filters
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Subject
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Customer satisfaction
Relationship marketing
289
Beziehungsmarketing
288
Consumer behaviour
285
Konsumentenverhalten
285
Marketing management
206
Marketingmanagement
206
Brand management
153
Markenführung
153
Lieferantenmanagement
96
Supplier relationship management
96
Brand image
89
Markenimage
89
USA
87
United States
87
Kundenzufriedenheit
79
Salespeople
73
Verkaufspersonal
73
Innovation
71
Brand
60
Firm performance
60
Social Web
60
Social web
60
Unternehmenserfolg
60
Markenartikel
59
Marketing
59
Dienstleistungsqualität
58
Service quality
58
Selling
55
Verkauf
55
Innovation management
53
Innovationsmanagement
53
Internet marketing
47
Online-Marketing
47
B-to-B-Marketing
43
Business-to-business marketing
43
New product development
43
Corporate Social Responsibility
42
Corporate social responsibility
42
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42
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78
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79
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79
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79
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Homburg, Christian
7
Grégoire, Yany
5
Kumar, V.
5
Wieseke, Jan
5
Fornell, Claes
4
Morgan, Neil A.
4
Brady, Michael K.
3
Hult, G. Tomas M.
3
Morgeson, Forrest V., III.
3
Umashankar, Nita
3
Verhoef, Peter C.
3
Zablah, Alex R.
3
Bhagwat, Yashoda
2
Bharadwaj, Sundar
2
Bornemann, Torsten
2
Brown, Tom
2
Dahl, Darren W.
2
Dong, Beibei
2
Haumann, Till
2
Hogreve, Jens
2
Luo, Xueming
2
Mithas, Sunil
2
Quaiser, Benjamin
2
Rego, Lopo L.
2
Robinson, Stacey G.
2
Sivakumar, K.
2
Tripp, Thomas M.
2
Voorhees, Clay M.
2
Ahearne, Michael
1
Allard, Thomas
1
Allen, Alexis M.
1
Allen, B. J.
1
Anand, Ankit
1
Andrews, Michelle
1
Arora, Sandeep
1
Auh, Seigyoung
1
Aurier, Philippe
1
Bahadir, S. Cem
1
Bartholomew, Darrell E.
1
Bayón, Tomás
1
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Journal of marketing
Journal of the Academy of Marketing Science
International journal of hospitality management
355
Journal of retailing and consumer services
309
Journal of business research : JBR
209
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of hospitality marketing & management
153
The journal of services marketing
152
International journal of contemporary hospitality management
140
Cogent business & management
100
The service industries journal
99
Journal of air transport management
87
Journal of travel and tourism marketing
85
Tourism management perspectives : TMP
81
International journal of productivity and quality management : IJPQM
72
Journal of service management
70
Industrial marketing management : the international journal for industrial and high-tech firms
69
Journal of service research : JSR
66
Total quality management & business excellence
64
International journal of services and operations management
63
The TQM journal : the international review of organizational improvement
63
Service business
59
Asia Pacific journal of marketing and logistics
57
International journal of quality & reliability management
57
Services marketing quarterly
57
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
53
International journal of services, economics and management
52
International journal of electronic customer relationship management : IJECRM
49
Journal of strategic marketing
49
The international journal of bank marketing : IJBM
46
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
43
International journal of quality and service sciences
42
Psychology & marketing
42
The journal of business & industrial marketing
42
European journal of marketing : EJM
41
Journal of marketing management : MM
39
Quality management journal : QMJ
38
SpringerLink / Bücher
38
Journal of retailing
36
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
36
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ECONIS (ZBW)
79
Showing
1
-
10
of
79
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date (oldest first)
1
Implementing the marketing concept at the employee-customer interface : the role of customer need
knowledge
Homburg, Christian
;
Wieseke, Jan
;
Bornemann, Torsten
- In:
Journal of marketing
73
(
2009
)
4
,
pp. 64-81
Persistent link: https://www.econbiz.de/10003860862
Saved in:
2
Customer experience
management
: toward implementing an evolving marketing concept
Homburg, Christian
;
Jozic, Danijel
;
Kuehnl, Christina
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 377-401
Persistent link: https://www.econbiz.de/10011684998
Saved in:
3
Don't just fix it, make it better! : using frontline service employees to improve recovery performance
Heijden, Gielis A. H. van der
;
Schepers, Jeroen J. L.
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 515-530
Persistent link: https://www.econbiz.de/10010126691
Saved in:
4
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
5
Customer-focused voice and rule-breaking in the frontlines
Gazzoli, Gabriel
;
Chaker, Nawar N.
;
Zablah, Alex R.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
2
,
pp. 388-409
Persistent link: https://www.econbiz.de/10012819765
Saved in:
6
Despite efficiencies, mergers and acquisitions reduce firm value by hurting customer satisfaction
Umashankar, Nita
;
Bahadir, S. Cem
;
Bharadwaj, Sundar
- In:
Journal of marketing
86
(
2022
)
2
,
pp. 66-86
Persistent link: https://www.econbiz.de/10013258787
Saved in:
7
Reaching the breaking point : a dynamic process theory of business-to-business customer defection
Hollmann, Thomas
;
Jarvis, Cheryl Burke
;
Bitner, Mary Jo
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
2
,
pp. 257-278
Persistent link: https://www.econbiz.de/10010504684
Saved in:
8
Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship
Morgeson, Forrest V., III.
;
Hult, G. Tomas M.
;
Mithas, Sunil
- In:
Journal of marketing
84
(
2020
)
5
,
pp. 79-99
Persistent link: https://www.econbiz.de/10012271494
Saved in:
9
Platform exploitation : when service agents defect with customers from online service platforms
Zhou, Qiang
;
Allen, B. J.
;
Gretz, Richard T.
;
Houston, …
- In:
Journal of marketing
86
(
2022
)
2
,
pp. 105-125
Persistent link: https://www.econbiz.de/10013258793
Saved in:
10
Shedding light on the dark side of firm lobbying : a customer perspective
Vadakkepatt, Gautham G.
;
Arora, Sandeep
;
Martin, Kelly D.
; …
- In:
Journal of marketing
86
(
2022
)
3
,
pp. 79-97
Persistent link: https://www.econbiz.de/10013258851
Saved in:
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