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~isPartOf:"Journal of marketing theory and practice"
~isPartOf:"Journal of service theory and practice : JSTP"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~language:"eng"
~subject:"Consumer behaviour"
~subject:"Cost management"
~subject:"Dienstleistungsmanagement"
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Search: subject:"Nachkaufmarketing"
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Consumer behaviour
Cost management
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Customer service
31
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31
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15
Beziehungsmarketing
13
Dienstleistungsqualität
13
Relationship marketing
13
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13
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12
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12
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Gouthier, Matthias
2
Ludwig, Nadine L.
2
Amos, Clinton
1
Autry, Chad W.
1
Barnes, Donald C.
1
Basso, Kenny
1
Bellos, Ioannis
1
Brockhaus, Sebastian
1
Broilo, Patricia Liebesny
1
Buell, Ryan W.
1
Campbell, Dennis W.
1
Cho, Soo-Haeng
1
Cho, Yoon-na
1
Coughlan, Anne T.
1
Espartel, Lélis Balestrin
1
Fawcett, Amydee M.
1
Fawcett, Stanley E.
1
Frei, Frances X.
1
Han, Su-Jin
1
Heidenreich, Sven
1
Hill, Donna J.
1
Hur, Won-Moo
1
Knemeyer, A. Michael
1
Krämer, Tobias
1
Li, Chia-Ying
1
Liu, Nan
1
Mallalieu, Lynnea
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Moon, Tae Won
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Nageswaran, Leela
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Nakamoto, Kent
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O'Brien, Matthew
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Ramseook-Munhurrun, Prabha
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Scheller-Wolf, Alan
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Shan, Wang
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Shulman, Jeffrey D.
1
Shultz, Tamar
1
Silva, Renata Gonçalves Santos
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Wan, Guohua
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Journal of marketing theory and practice
Journal of service theory and practice : JSTP
Management science : journal of the Institute for Operations Research and the Management Sciences
Journal of retailing and consumer services
43
International journal of hospitality management
38
The journal of services marketing
36
Journal of business research : JBR
24
Services marketing quarterly
14
Psychology & marketing
13
International journal of contemporary hospitality management
11
Journal of hospitality marketing & management
11
Journal of service research
11
Journal of retailing
8
Journal of service research : JSR
8
Journal of the Academy of Marketing Science
8
European journal of marketing : EJM
7
International journal of consumer studies
7
Journal of service management
7
Journal of service theory and practice
7
Managing service quality : MSQ ; an international journal
7
International journal of quality and service sciences
6
Service business
6
International journal of business and economics
5
International journal of services and operations management
5
Journal of air transport management
5
Journal of travel and tourism marketing
5
The service industries journal
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Cogent business & management
4
European journal of marketing
4
Journal of consumer behaviour : an international research review
4
Journal of consumer research : JCR ; an interdisciplinary bimonthly
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Manufacturing & service operations management : M & SOM
4
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
4
Technological forecasting & social change : an international journal
4
The Cornell hospitality quarterly
4
Academy of Management journal : AMJ
3
Asia Pacific journal of marketing and logistics
3
Business horizons
3
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ECONIS (ZBW)
17
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1
The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
Saved in:
2
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
3
Managing appointment-based services in the presence of walk-in customers
Shan, Wang
;
Liu, Nan
;
Wan, Guohua
- In:
Management science : journal of the Institute for …
66
(
2020
)
2
,
pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
Saved in:
4
Consumer return policies in omnichannel operations
Nageswaran, Leela
;
Cho, Soo-Haeng
;
Scheller-Wolf, Alan
- In:
Management science : journal of the Institute for …
66
(
2020
)
12
,
pp. 5558-5575
Persistent link: https://www.econbiz.de/10012391392
Saved in:
5
Customer delight : universal remedy or a double-edged sword?
Ludwig, Nadine L.
;
Heidenreich, Sven
;
Krämer, Tobias
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 23-46
Persistent link: https://www.econbiz.de/10011601104
Saved in:
6
Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Ludwig, Nadine L.
;
Barnes, Donald C.
;
Gouthier, Matthias
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 145-163
Persistent link: https://www.econbiz.de/10011602729
Saved in:
7
Service with a conscience : moral dilemmas in customer service roles
Yagil, Dana
;
Shultz, Tamar
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 689-711
Persistent link: https://www.econbiz.de/10011707303
Saved in:
8
Please clap! : how customer service quality perception affects the authenticity of sustainability initiatives
Brockhaus, Sebastian
;
Amos, Clinton
;
Fawcett, Amydee M.
; …
- In:
Journal of marketing theory and practice
25
(
2017
)
4
,
pp. 396-420
Persistent link: https://www.econbiz.de/10011771059
Saved in:
9
Altruistic punishment : a consumer response to service failure
Silva, Renata Gonçalves Santos
;
Broilo, Patricia Liebesny
- In:
Journal of marketing theory and practice
25
(
2017
)
4
,
pp. 421-435
Persistent link: https://www.econbiz.de/10011771104
Saved in:
10
A critical incident technique investigation of customers’ waiting experiences in service encounters
Ramseook-Munhurrun, Prabha
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 246-272
Persistent link: https://www.econbiz.de/10011528280
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