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~isPartOf:"Journal of public economics"
~isPartOf:"Journal of service management"
~subject:"Gesundheitswesen"
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Gesundheitswesen
Dienstleistungsqualität
132
Service quality
132
Customer satisfaction
45
Kundenzufriedenheit
45
Beziehungsmarketing
37
Relationship marketing
37
Consumer behaviour
32
Konsumentenverhalten
32
Services
25
Dienstleistung
24
Dienstleistungssektor
22
Service industry
22
Customer service
21
Kundenservice
21
Health care system
19
Customer integration
15
Health care
15
Kundenintegration
15
Gesundheitsversorgung
14
Betriebliche Wertschöpfung
13
Lehrkräfte
13
School
13
Schule
13
Teaching profession
13
Value creation
13
Customer experience
10
Dienstleistungsmanagement
10
Service management
10
Allgemeinbildende Schule
9
School of general education
9
Beschwerdemanagement
8
Bildungsertrag
8
Bildungsniveau
8
Complaint management
8
Educational achievement
8
Hospital
8
Krankenhaus
8
Occupational qualification
8
Qualifikation
8
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Undetermined
9
Free
2
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Article
19
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19
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19
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English
19
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Beirão, Gabriela
2
Elg, Mattias
2
Engström, Jon
2
Fisk, Raymond P.
2
Patrício, Lia
2
Propper, Carol
2
Witell, Lars
2
Anderson, Laurel
1
Beierlein, Andrea
1
Burgess, Simon M.
1
Bös, Dieter
1
Cases, Anne-Sophie
1
Cooper, Zack
1
David, Guy
1
De Fraja, Gianni
1
De Gosson de Varennes, Serge
1
Fuglsang, Lars
1
Fusco, Floriana
1
Gibbons, Steve
1
Green, Katherine
1
Guglielmetti, Chiara
1
Hall, Juliet
1
Helkkula, Anu
1
Hodgkinson, Ian R.
1
Hogan, Suellen J.
1
Hogreve, Jens
1
Jaakkola, Elina
1
Jun, Gyuchan Thomas
1
Kinosian, Bruce
1
Lievens, Annouk
1
Mahr, Dominik
1
Marsilio, Marta
1
McColl-Kennedy, Janet R.
1
Mifsud, Matthieu
1
N'Goala, Gilles
1
Norin, Olof
1
Odekerken-Schröder, Gaby
1
Paluch, Stefanie
1
Pinho, Nelson
1
Poksinska, Bozena
1
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Journal of public economics
Journal of service management
Journal of health organization and management
29
Health care management review : HCM review
24
The TQM journal : the international review of organizational improvement
22
NBER Working Paper
18
NBER working paper series
17
Journal of health economics
16
Working paper / National Bureau of Economic Research, Inc.
16
Quality management journal : QMJ
15
Health marketing quarterly
12
International journal of productivity and quality management : IJPQM
12
Journal of business research : JBR
12
Technological forecasting & social change : an international journal
12
The service industries journal
11
Total quality management & business excellence
11
CHE research paper
10
International journal of hospitality management
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
European journal of operational research : EJOR
9
Health economics
9
International journal of services and operations management
9
Production and operations management : an international journal of the Production and Operations Management Society
9
Discussion paper / Centre for Economic Policy Research
8
International journal of pharmaceutical and healthcare marketing : IJPHM
8
International journal of production research
8
International journal of quality & reliability management
8
Manufacturing & service operations management : M & SOM
8
Production and operations management : the flagship research journal of the Production and Operations Management Society
8
The Milbank quarterly
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
World Bank E-Library Archive
8
International journal of quality and service sciences
7
Journal of the Operational Research Society
7
OECD Health Statistics
7
Service business
7
Socio-economic planning sciences : the international journal of public sector decision-making
7
The European journal of health economics : HEPAC ; health economics in prevention and care
7
The journal of services marketing
7
Health economics review
6
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ECONIS (ZBW)
19
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19
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1
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
2
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
3
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
4
Trade-offs between access and quality in healthcare : evidence from retail clinics in Mexico
Rubli, Adrian
- In:
Journal of public economics
224
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014389080
Saved in:
5
Does competition from private surgical centres improve public hospitals' performance? : evidence from the English National Health Service
Cooper, Zack
;
Gibbons, Steve
;
Skellern, Matthew
- In:
Journal of public economics
166
(
2018
),
pp. 63-80
Persistent link: https://www.econbiz.de/10012035919
Saved in:
6
Value cocreation in service ecosystems : investigating health care at the micro, meso, and macro levels
Beirão, Gabriela
;
Patrício, Lia
;
Fisk, Raymond P.
- In:
Journal of service management
28
(
2017
)
2
,
pp. 227-249
Persistent link: https://www.econbiz.de/10011704032
Saved in:
7
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
8
What causes imbalance in complex service networks? : evidence from a public health service
Verleye, Katrien
;
Jaakkola, Elina
;
Hodgkinson, Ian R.
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 34-56
Persistent link: https://www.econbiz.de/10011654986
Saved in:
9
Service innovations breaking institutionalized rules of health care
Wallin, Arto Juhani
;
Fuglsang, Lars
- In:
Journal of service management
28
(
2017
)
5
,
pp. 972-997
Persistent link: https://www.econbiz.de/10011801847
Saved in:
10
Coordinatiing online health communities for cognitive and affective value creation
Van Oerle, Sarah
;
Mahr, Dominik
;
Lievens, Annouk
- In:
Journal of service management
27
(
2016
)
4
,
pp. 481-506
Persistent link: https://www.econbiz.de/10011563644
Saved in:
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