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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~isPartOf:"Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction"
~isPartOf:"Services marketing quarterly"
~subject:"Beziehungsmarketing"
~type:"article"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Dienstleistungsqualität
183
Service quality
183
Customer satisfaction
108
Kundenzufriedenheit
108
Relationship marketing
83
Consumer behaviour
82
Konsumentenverhalten
82
service quality
27
Dienstleistungssektor
23
Service industry
23
customer satisfaction
18
Beschwerdemanagement
16
Complaint management
16
Dienstleistungsmarketing
15
Services marketing
15
satisfaction
15
Brand management
14
Markenführung
14
Confidence
13
Customer service
13
Kundenservice
13
Vertrauen
13
India
11
Indien
11
Lieferantenmanagement
11
Supplier relationship management
11
customer loyalty
11
Brand image
10
Dienstleistung
10
Einzelhandel
10
Markenimage
10
Retail trade
10
Services
10
Viral marketing
10
Virales Marketing
10
loyalty
10
Arbeitszufriedenheit
9
Bank
9
Gesundheitsversorgung
9
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Aufsatz in Zeitschrift
Article in journal
83
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English
83
Author
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Quach, Sara
3
Bebber, Suélen
2
Choi, Beom Joon
2
Greene, Henry
2
Mattila, Anna S.
2
Milan, Gabriel Sperandio
2
Prentice, Catherine
2
Rho, Taeseok
2
Ricard, Line
2
Shin, Hyunju
2
Suh, Munshik
2
Thaichon, Paramaporn
2
Adjei, Mavis T.
1
Aggarwal, Praveen
1
Ali, Ahsan
1
Almomani, Hamzeh Q.
1
Arrivabene, Lorena Silva
1
Azadi, Mohammad
1
Bahadur, Waseem
1
Balaji, M. S.
1
Banerjee, Shubhomoy
1
Bansal, Ishita
1
Barcellos, Paulo Fernando Pinto
1
Bardauskaite, Indre
1
Basu, Amiya K.
1
Bavalur, Amulya Sai
1
Bejou, Azam
1
Bernacchi, Michael
1
Birch, Nancy J.
1
Biswas, Supriya
1
Black, Gregory S.
1
Bosma, Maarten
1
Brun, Isabelle
1
Campos, Pimenta, Marco Tulio
1
Carter, Leanne
1
Casidy, Riza
1
Chamorro, Antonio
1
Chang, Shu-yu
1
Chowdhury, Fairuz
1
Clark, Melissa N.
1
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
Services marketing quarterly
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
108
The journal of services marketing
96
The service industries journal
75
Journal of hospitality marketing & management
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
36
Cogent business & management
31
Journal of service research
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Total quality management & business excellence
21
Marketing intelligence & planning
20
Journal of service theory and practice
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
International journal of services, economics and management
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of marketing
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
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ECONIS (ZBW)
83
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
3
Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise
;
Mostert, Pierre
;
Svensson, …
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
Saved in:
4
Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
5
The influence of perceived relationship quality on donor behavior in the context of charitable nonprofit organizations established by professional sport entities
Kim, Minhong
;
Yoon, Youngmin
;
Zhang, James J.
- In:
Journal of relationship marketing : innovations and …
23
(
2024
)
2
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014567153
Saved in:
6
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
7
Does service recovery performance vary according to a service provider's perception of customer type? : the application of attachment theory
Sutikno, Bayu
;
Paramita, Widya
;
Rostiani, Rokhima
; …
- In:
Journal of relationship marketing : innovations and …
23
(
2024
)
1
,
pp. 21-46
Persistent link: https://www.econbiz.de/10014514525
Saved in:
8
Navigating on mobile shopping applications : examining the interplay among online customer experience, customer brand relationships and customer citizenship behavior
Bansal, Ishita
;
Thakur, Anand
- In:
Services marketing quarterly
45
(
2024
)
3
,
pp. 256-295
Persistent link: https://www.econbiz.de/10015049444
Saved in:
9
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
10
A serial mediation model for investigating the impact of e-CRM services on customer loyalty in the Indian healthcare industry
Singh, Pratyancha
;
Kumar, Vinod
;
Kataria, Sonia
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
1
,
pp. 62-86
Persistent link: https://www.econbiz.de/10013549034
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