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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Dienstleistungsqualität"
~subject:"Online retailing"
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Search: subject_exact:"Customer relationship management"
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Dienstleistungsqualität
Online retailing
Beziehungsmarketing
681
Relationship marketing
681
Consumer behaviour
495
Konsumentenverhalten
495
Customer satisfaction
281
Kundenzufriedenheit
281
Service quality
195
Einzelhandel
186
Retail trade
186
Brand management
110
Markenführung
110
Online-Handel
89
Brand image
72
Markenimage
72
Confidence
70
Vertrauen
70
Social Web
68
Social web
68
Brand
61
Markenartikel
60
Customer integration
58
Kundenintegration
58
Internet marketing
55
Online-Marketing
55
E-commerce
50
Electronic Commerce
50
Viral marketing
48
Virales Marketing
48
Customer experience
47
Emotion
44
Customer loyalty
41
Customer service
37
Customer value
37
Satisfaction
37
Kundenservice
36
Kundenwert
36
Loyalty
35
Lieferantenmanagement
34
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Undetermined
213
Free
1
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Article
261
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Article in journal
261
Aufsatz in Zeitschrift
261
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English
261
Author
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Park, Jungkun
6
Prentice, Catherine
6
Mortimer, Gary
4
Quach, Sara
4
Fazal-e-Hasan, Syed
3
Gong, Taeshik
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Molinillo, Sebastian
3
Prybutok, Victor R.
3
Rokonuzzaman, Md
3
Thaichon, Paramaporn
3
Toufaily, Elissar
3
Al Khateeb, Amr
2
Alexander, Bethan
2
Alnawas, Ibrahim
2
Anaya-Sánchez, Rafael
2
Barari, Mojtaba
2
Bebber, Suélen
2
Bilgihan, Anil
2
Castaldo, Sandro
2
Chang, Ya Ping
2
Cioppi, Marco
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Fernandes, Teresa
2
Francioni, Barbara
2
Frasquet Deltoro, Marta
2
Gong, Xiushuang
2
Grosso, Monica
2
Hallikainen, Heli
2
Hinson, Robert
2
Hyun, Hyowon
2
Ieva, Marco
2
Islam, Jamid Ul
2
Japutra, Arnold
2
Jebarajakirthy, Charles
2
Jin, Hyun Seung
2
Jung, Na Young
2
Kandampully, Jay
2
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Published in...
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Journal of retailing and consumer services
Journal of business research : JBR
138
International journal of hospitality management
116
The journal of services marketing
99
The service industries journal
79
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
55
Services marketing quarterly
51
International journal of contemporary hospitality management
48
Journal of service research : JSR
47
Journal of travel and tourism marketing
46
Service business
46
Journal of service management
39
Cogent business & management
34
Asia Pacific journal of marketing and logistics
33
Tourism management : research, policies, practice
33
Journal of service research
32
Journal of strategic marketing
31
The TQM journal : the international review of organizational improvement
31
International journal of electronic customer relationship management : IJECRM
27
International journal of electronic marketing and retailing : IJEMR
27
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of retailing
27
Journal of the Academy of Marketing Science
27
Industrial marketing management : the international journal for industrial and high-tech firms
26
The international journal of bank marketing : IJBM
26
International journal of quality and service sciences
25
Marketing intelligence & planning
25
Psychology & marketing
24
International journal of retail & distribution management
22
International journal of services and operations management
22
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Total quality management & business excellence
21
International journal of retail and distribution management
20
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
19
International journal of business information systems : IJBIS
19
International journal of productivity and quality management : IJPQM
19
International journal of services, economics and management
19
Journal of marketing
19
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ECONIS (ZBW)
261
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1
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
2
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
3
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
4
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
5
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
6
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
7
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
8
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
9
The study of brand loyalty and switching cost on OTT bundled service choice : focusing on reference-dependent preferences in the saturated market
Kim, Kyungah
;
Kim, Junghun
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462320
Saved in:
10
Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik
;
Park, Jungkun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
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