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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Dienstleistungsqualität"
~subject:"Social web"
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Search: subject_exact:"Customer relationship management"
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Dienstleistungsqualität
Social web
Beziehungsmarketing
681
Relationship marketing
681
Consumer behaviour
495
Konsumentenverhalten
495
Customer satisfaction
281
Kundenzufriedenheit
281
Service quality
195
Einzelhandel
186
Retail trade
186
Brand management
110
Markenführung
110
Online retailing
89
Online-Handel
89
Brand image
72
Markenimage
72
Confidence
70
Vertrauen
70
Social Web
68
Brand
61
Markenartikel
60
Customer integration
58
Kundenintegration
58
Internet marketing
55
Online-Marketing
55
E-commerce
50
Electronic Commerce
50
Viral marketing
48
Virales Marketing
48
Customer experience
47
Emotion
44
Customer loyalty
41
Customer service
37
Customer value
37
Satisfaction
37
Kundenservice
36
Kundenwert
36
Loyalty
35
Lieferantenmanagement
34
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Undetermined
218
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Article
257
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Article in journal
257
Aufsatz in Zeitschrift
257
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English
257
Author
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Prentice, Catherine
8
Hollebeek, Linda D.
4
Quach, Sara
4
Rana, Nripendra P.
4
Carlson, Jamie
3
Gong, Taeshik
3
Harun, Ahasan
3
Kumar, Vikas
3
Molinillo, Sebastian
3
Mortimer, Gary
3
Park, Jungkun
3
Prybutok, Victor R.
3
Rokonuzzaman, Md
3
Thaichon, Paramaporn
3
Al Khateeb, Amr
2
Alalwan, Ali Abdallah
2
Algharabat, Raed
2
Alnawas, Ibrahim
2
Anaya-Sánchez, Rafael
2
Bebber, Suélen
2
Bilgihan, Anil
2
Casper Ferm, Lars-Erik
2
Cioppi, Marco
2
Clark, Moira K.
2
Dwivedi, Yogesh Kumar
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Fazal-e-Hasan, Syed
2
Fernandes, Teresa
2
Francioni, Barbara
2
Han, Xiaoyun
2
Hinson, Robert
2
Hua, Lian-Lian
2
Islam, Jamid Ul
2
Japutra, Arnold
2
Jung, Na Young
2
Karande, Kiran
2
Khan, Imran
2
Kumar, Jitender
2
Le, Hoang T. P. M.
2
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Published in...
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Journal of retailing and consumer services
Journal of business research : JBR
197
International journal of hospitality management
124
The journal of services marketing
108
The service industries journal
81
Journal of hospitality marketing & management
64
Industrial marketing management : the international journal for industrial and high-tech firms
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Services marketing quarterly
54
International journal of contemporary hospitality management
52
Journal of service management
52
Journal of service research : JSR
51
Service business
50
Journal of strategic marketing
49
Journal of travel and tourism marketing
47
Cogent business & management
43
International journal of internet marketing and advertising : IJIMA
39
Tourism management : research, policies, practice
37
Marketing intelligence & planning
36
Journal of the Academy of Marketing Science
35
Asia Pacific journal of marketing and logistics
34
Journal of service research
34
The journal of product & brand management
34
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
32
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
32
The TQM journal : the international review of organizational improvement
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
31
International journal of electronic customer relationship management : IJECRM
30
Journal of marketing
30
Psychology & marketing
30
International journal of electronic marketing and retailing : IJEMR
29
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
28
Technological forecasting & social change : an international journal
27
Journal of internet commerce
26
The international journal of bank marketing : IJBM
26
The journal of brand management : an international journal
26
Business horizons
25
International journal of quality and service sciences
24
Journal of air transport management
24
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
24
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ECONIS (ZBW)
257
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257
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1
A social media analytics-based approach to customer-centric reverse logistics management of electronic devices : a case study on notebooks
Ahmadi, Sadra
;
Shokouhyar, Sajjad
;
Amerioun, Motahare
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014460767
Saved in:
2
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
3
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
4
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
5
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
6
Content marketing in the social media platform : examining the effect of content creation modes on the payoff of participants
Zhang, Xiaojing
;
Zhang, Yulin
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462164
Saved in:
7
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
8
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
9
The study of brand loyalty and switching cost on OTT bundled service choice : focusing on reference-dependent preferences in the saturated market
Kim, Kyungah
;
Kim, Junghun
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462320
Saved in:
10
Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik
;
Park, Jungkun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
Saved in:
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