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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~isPartOf:"Services marketing quarterly"
~isPartOf:"The service industries journal"
~person:"Alves, Helena"
~person:"Greene, Henry"
~subject:"Beziehungsmarketing"
~subject:"Service quality"
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Beziehungsmarketing
Service quality
Dienstleistungsqualität
4
Relationship marketing
3
Customer satisfaction
2
Kundenzufriedenheit
2
service quality
2
Beschwerdemanagement
1
China
1
Comparison
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1
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Consumer behaviour
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Cultural identity
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Customer value
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Employee retention
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Implizites Wissen
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Knowledge management
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Kulturelle Identität
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Performance measurement
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Alves, Helena
Greene, Henry
Gilboa, Shaked
4
Vilnai-Yavetz, Iris
4
Choi, Beom Joon
3
Gil Saura, Irene
3
Kandampully, Jay
3
Lin, Wen-bao
3
Quach, Sara
3
Ricard, Line
3
Shankar, Amit
3
Wang, Edward Shih-tse
3
Amin, Muslim
2
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2
Bebber, Suélen
2
Brun, Isabelle
2
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2
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2
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2
Chamorro, Antonio
2
Chang, Hong-Sheng
2
Chao, Pei
2
Clark, Melissa N.
2
Cunha, Miguel Pina e
2
Datta, Biplab
2
Dun, Zanna van
2
Galindo Martín, Miguel Angel
2
Gamliel, Eyal
2
Gong, Taeshik
2
Gudergan, Siegfried
2
Henseler, Jörg
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Herstein, Ram
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Hsu, Maxwell K.
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Jebarajakirthy, Charles
2
Kim, Jung-Hwan
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Kim, Minjeong
2
Kotzé, Theuns
2
Kuusisto, Jari
2
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Services marketing quarterly
The service industries journal
International review on public and non-profit marketing
1
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ECONIS (ZBW)
4
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Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa
;
Alves, Helena
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
Saved in:
2
The impact of customer education on customer loyalty through service quality
Suh, Munshik
;
Greene, Henry
;
Israilov, Baiastan
;
Rho, …
- In:
Services marketing quarterly
36
(
2015
)
3
,
pp. 261-280
Persistent link: https://www.econbiz.de/10011339263
Saved in:
3
The role of relationships in service failure : a cross-cultural study : United States, China, and Korea
Suh, Munshik
;
Greene, Henry
;
Rho, Taeseok
;
Qi, Qin
- In:
Services marketing quarterly
34
(
2013
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10009778530
Saved in:
4
The measurement of perceived value in higher education : a unidimensional approach
Alves, Helena
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1943-1960
Persistent link: https://www.econbiz.de/10009298292
Saved in:
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