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~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Bolton, Ruth N."
~person:"Fu, Xiaoxiao"
~person:"Tanford, Sarah"
~subject:"Beziehungsmarketing"
~subject:"Customer satisfaction"
~subject:"Festival"
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Search: "Customer relationship management"
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Beziehungsmarketing
Customer satisfaction
Festival
Relationship marketing
11
Kundenzufriedenheit
8
Consumer behaviour
7
Konsumentenverhalten
7
Dienstleistungsqualität
5
Service quality
5
Meta-Analyse
3
Meta-analysis
3
Brand image
2
Brand management
2
Customer service
2
Einzelhandel
2
Holiday behaviour
2
Kundenservice
2
Leistungsmotivation
2
Loyalty
2
Markenführung
2
Markenimage
2
Retail trade
2
Switching behaviour
2
Switching costs
2
Urlaubsverhalten
2
Wechselverhalten
2
Work motivation
2
Arbeitszufriedenheit
1
Attributes
1
Big event
1
Brand
1
Brand loyalty
1
China
1
Corporate culture
1
Credibility
1
Cultural heritage
1
Customer compliments
1
Customer integration
1
Customer relationships
1
Customer retention
1
Customer retention management
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11
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11
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Blut, Markus
Bolton, Ruth N.
Fu, Xiaoxiao
Tanford, Sarah
Han, Heesup
19
Hyun, Sunghyup Sean
9
Grewal, Dhruv
8
Kim, Wansoo
8
Lemon, Katherine N.
6
Wong, IpKin Anthony
6
Kumar, Vikas
5
Noble, Stephanie M.
5
Yu, Jongsik
5
Gustafsson, Anders
4
Hwang, Jinsoo
4
Kim, Insin
4
Verhoef, Peter C.
4
Ahn, Jiseon
3
Brady, Michael K.
3
Cai, Liping A.
3
Chua, Bee-Lia
3
Cronin, J. J.
3
Evanschitzky, Heiner
3
Grégoire, Yany
3
Hollebeek, Linda D.
3
Hudson, Simon
3
Kaushik, Arun Kumar
3
Kozak, Metin
3
Lee, Choong-Ki
3
Lee, Jin-soo
3
Mattila, Anna S.
3
McColl-Kennedy, Janet R.
3
Moon, Hyoungeun
3
Neslin, Scott A.
3
Nordfält, Jens
3
Pauwels, Koen
3
Qu, Hailin
3
Roggeveen, Anne L.
3
Sesé, F. Javier
3
So, Kevin Kam Fung
3
Su, LuJun
3
Taplin, Ross H.
3
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Journal of retailing
Journal of service research
Journal of travel and tourism marketing
Tourism management : research, policies, practice
International journal of hospitality management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of hospitality marketing & management
5
Journal of service research : JSR
5
International journal of contemporary hospitality management
3
Journal of the Academy of Marketing Science
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
MSI reports : working paper series
2
Die Betriebswirtschaft : DBW
1
European journal of marketing : EJM
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbook of relationship marketing
1
Handbook of research on customer engagement
1
Handbook of research on customer equity in marketing
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
Journal of business research : JBR
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of marketing research : JMR
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Kundenmanagement
1
Marketing letters : a journal of research in marketing
1
Marketing strategy collection
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
Report / Marketing Science Institute
1
Report / Marketing Science Institute / Marketing Science Institute
1
SpringerLink / Bücher
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
11
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11
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date (oldest first)
1
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
2
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
3
Member retention and donations in nonprofit service organizations : the balance between peer and organizational identification
Fang, Di
;
Fombelle, Paul W.
;
Bolton, Ruth N.
- In:
Journal of service research
24
(
2021
)
2
,
pp. 187-205
Persistent link: https://www.econbiz.de/10012522520
Saved in:
4
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
5
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
6
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Jin, Wenmin
;
Okumus, Fevzi
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Saved in:
7
Self-congruity and flow as antecedents of attitude and loyalty towards a theme park brand
Fu, Xiaoxiao
;
Kang, Juhee
;
Tasci, Asli
- In:
Journal of travel and tourism marketing
34
(
2017
)
9
,
pp. 1261-1273
Persistent link: https://www.econbiz.de/10011759016
Saved in:
8
Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and loyalty
Tanford, Sarah
;
Jung, Shinyong
- In:
Tourism management : research, policies, practice
61
(
2017
),
pp. 209-220
Persistent link: https://www.econbiz.de/10011708210
Saved in:
9
Destination image and tourist loyalty : a meta-analysis
Zhang, Hongmei
;
Fu, Xiaoxiao
;
Cai, Liping A.
;
Lu, Lin
- In:
Tourism management : research, policies, practice
40
(
2014
),
pp. 213-223
Persistent link: https://www.econbiz.de/10010227015
Saved in:
10
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
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