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~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Fu, Xiaoxiao"
~person:"Grewal, Dhruv"
~person:"Kim, Wansoo"
~person:"Lee, Choong-Ki"
~person:"Noble, Stephanie M."
~person:"Qu, Hailin"
~person:"Tanford, Sarah"
~person:"Verhoef, Peter C."
~subject:"Beziehungsmarketing"
~subject:"Event sector"
~subject:"Kundenzufriedenheit"
~subject:"Markenimage"
~subject:"Wahrnehmung"
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Search: "Customer relationship management"
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Beziehungsmarketing
Event sector
Kundenzufriedenheit
Markenimage
Wahrnehmung
Relationship marketing
40
Consumer behaviour
23
Konsumentenverhalten
23
Customer satisfaction
19
Dienstleistungsqualität
12
Service quality
12
Einzelhandel
10
Retail trade
10
Holiday behaviour
6
Urlaubsverhalten
6
Brand image
5
Brand management
4
Markenführung
4
Meta-Analyse
4
Meta-analysis
4
Tourism industry
4
Tourismuswirtschaft
4
Airline
3
Arbeitszufriedenheit
3
Confidence
3
Customer integration
3
Fluggesellschaft
3
Job satisfaction
3
Kundenintegration
3
Ladengestaltung
3
Loyalty
3
Online retailing
3
Online-Handel
3
Store design
3
Tourism
3
Tourism marketing
3
Tourismus
3
Tourismusmarketing
3
Vertrauen
3
satisfaction
3
trust
3
Automation
2
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Article
38
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2
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2
Collection of articles of several authors
1
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English
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Author
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Blut, Markus
Brady, Michael K.
Fu, Xiaoxiao
Grewal, Dhruv
Kim, Wansoo
Lee, Choong-Ki
Noble, Stephanie M.
Qu, Hailin
Tanford, Sarah
Verhoef, Peter C.
Han, Heesup
19
Hyun, Sunghyup Sean
9
Lemon, Katherine N.
6
Wong, IpKin Anthony
6
Kumar, Vikas
5
Yu, Jongsik
5
Hwang, Jinsoo
4
Kim, Insin
4
Ahn, Jiseon
3
Cai, Liping A.
3
Chua, Bee-Lia
3
Cronin, J. J.
3
Evanschitzky, Heiner
3
Grégoire, Yany
3
Gustafsson, Anders
3
Hollebeek, Linda D.
3
Hudson, Simon
3
Kaushik, Arun Kumar
3
Kozak, Metin
3
Lee, Jin-soo
3
Mattila, Anna S.
3
Moon, Hyoungeun
3
Neslin, Scott A.
3
Nordfält, Jens
3
Pauwels, Koen
3
Roggeveen, Anne L.
3
Sesé, F. Javier
3
Su, LuJun
3
Taplin, Ross H.
3
Tung, Vincent Wing Sun
3
Voorhees, Clay M.
3
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Journal of retailing
Journal of service research
Journal of travel and tourism marketing
Tourism management : research, policies, practice
International journal of hospitality management
20
Journal of the Academy of Marketing Science
11
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of hospitality marketing & management
8
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
8
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
7
Journal of service research : JSR
7
Journal of marketing
6
International journal of contemporary hospitality management
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
ERIM report series research in management
3
Journal of retailing and consumer services
3
MSI reports : working paper series
3
European journal of marketing : EJM
2
European management journal
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Marketing letters : a journal of research in marketing
2
The Cornell hospitality quarterly
2
The journal of services marketing
2
The service industries journal
2
Business horizons
1
Customer engagement : contemporary issues and challenges
1
Customer relationship management in electronic markets
1
Die Betriebswirtschaft : DBW
1
ERIM Report Series Reference
1
Foundations and trends in marketing : FTMKT
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbook of marketing strategy
1
Handbook of research on customer engagement
1
Handbook of research on customer equity in marketing
1
International Journal of Hospitality and Event Management
1
Journal of air transport management
1
Journal of marketing research
1
Kundenmanagement
1
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ECONIS (ZBW)
40
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40
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1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
3
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
4
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
5
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
6
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
7
Store manager-store performance relationship : a research note
Arnold, Todd J.
;
Grewal, Dhruv
;
Motyka, Scott
;
Kim, Namwoon
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 144-155
Persistent link: https://www.econbiz.de/10012102988
Saved in:
8
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
9
Understanding the strategic consequences of customer privacy concerns : a meta-analytic review
Okazaki, Shintaro
;
Eisend, Martin
;
Plangger, Kirk
; …
- In:
Journal of retailing
96
(
2020
)
4
,
pp. 458-473
Persistent link: https://www.econbiz.de/10012495484
Saved in:
10
The DAST framework for retail atmospherics : the impact of in- and out-of-store retail journey touchpoints on the customer experience
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Schweiger, Elisa B.
- In:
Journal of retailing
96
(
2020
)
1
,
pp. 128-137
Persistent link: https://www.econbiz.de/10012295813
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