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~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Fu, Xiaoxiao"
~person:"Gustafsson, Anders"
~person:"Kim, Wansoo"
~person:"Noble, Stephanie M."
~person:"Qu, Hailin"
~person:"Tanford, Sarah"
~subject:"Beziehungsmarketing"
~subject:"Destination management"
~subject:"Wahrnehmung"
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Search: "Customer relationship management"
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Beziehungsmarketing
Destination management
Wahrnehmung
Relationship marketing
31
Consumer behaviour
19
Konsumentenverhalten
19
Customer satisfaction
18
Kundenzufriedenheit
18
Dienstleistungsqualität
12
Service quality
12
Einzelhandel
6
Holiday behaviour
6
Retail trade
6
Urlaubsverhalten
6
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5
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3
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Fluggesellschaft
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Job satisfaction
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Markenführung
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Meta-Analyse
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Meta-analysis
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Tourism industry
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Tourismuswirtschaft
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Automation
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Automatisierung
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Corporate Social Responsibility
2
Corporate social responsibility
2
Customer experience
2
Customer relationships
2
Customer retention
2
Destinationsmanagement
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Blut, Markus
Brady, Michael K.
Fu, Xiaoxiao
Gustafsson, Anders
Kim, Wansoo
Noble, Stephanie M.
Qu, Hailin
Tanford, Sarah
Han, Heesup
19
Hyun, Sunghyup Sean
9
Grewal, Dhruv
8
Lemon, Katherine N.
6
Wong, IpKin Anthony
6
Kumar, Vikas
5
Yu, Jongsik
5
Hwang, Jinsoo
4
Kim, Insin
4
Verhoef, Peter C.
4
Ahn, Jiseon
3
Cai, Liping A.
3
Chua, Bee-Lia
3
Cronin, J. J.
3
Evanschitzky, Heiner
3
Grégoire, Yany
3
Hollebeek, Linda D.
3
Hudson, Simon
3
Kaushik, Arun Kumar
3
Kozak, Metin
3
Lee, Choong-Ki
3
Lee, Jin-soo
3
Mattila, Anna S.
3
McColl-Kennedy, Janet R.
3
Moon, Hyoungeun
3
Neslin, Scott A.
3
Nordfält, Jens
3
Pauwels, Koen
3
Roggeveen, Anne L.
3
Sesé, F. Javier
3
Su, LuJun
3
Taplin, Ross H.
3
Tung, Vincent Wing Sun
3
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Journal of retailing
Journal of service research
Journal of travel and tourism marketing
Tourism management : research, policies, practice
International journal of hospitality management
16
Journal of business research : JBR
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of hospitality marketing & management
8
Journal of the Academy of Marketing Science
6
International journal of contemporary hospitality management
4
Journal of service research : JSR
4
European journal of marketing : EJM
3
The journal of services marketing
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
The service industries journal
2
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Business horizons
1
Customer retention in the automotive industry : quality, satisfaction and loyalty
1
Die Betriebswirtschaft : DBW
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbook of service science ; [Vol. 1]
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of marketing
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing and consumer services
1
Journal of service management
1
Kundenmanagement
1
MIT sloan management review
1
Managing service quality : MSQ ; an international journal
1
Marketing letters : a journal of research in marketing
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
SpringerLink / Bücher
1
The Cornell hospitality quarterly
1
The University of Michigan Business School management series
1
The journal of personal selling & sales management : JPSSM
1
Tourism and hospitality research : the surrey quarterly review
1
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ECONIS (ZBW)
31
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1
The influence of corporate social responsibility on stakeholders in different business contexts
Ghanbarpour, Tohid
;
Crosby, Lawrence
;
Johnson, Michael D.
; …
- In:
Journal of service research
27
(
2024
)
1
,
pp. 141-155
Persistent link: https://www.econbiz.de/10014580408
Saved in:
2
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
3
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
4
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
5
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
6
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
7
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
8
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
9
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
10
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
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