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~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Fu, Xiaoxiao"
~person:"Hwang, Jinsoo"
~person:"Kim, Wansoo"
~person:"Noble, Stephanie M."
~person:"Qu, Hailin"
~person:"Tanford, Sarah"
~person:"Taplin, Ross H."
~person:"Verhoef, Peter C."
~subject:"Beziehungsmarketing"
~subject:"Kundenzufriedenheit"
~subject:"Wahrnehmung"
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Search: "Customer relationship management"
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| 17 applied filters
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Subject
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Beziehungsmarketing
Kundenzufriedenheit
Wahrnehmung
Relationship marketing
38
Consumer behaviour
21
Konsumentenverhalten
21
Customer satisfaction
19
Dienstleistungsqualität
13
Service quality
13
Holiday behaviour
10
Urlaubsverhalten
10
Brand image
6
Markenimage
6
Brand management
5
Einzelhandel
5
Loyalty
5
Markenführung
5
Retail trade
5
Tourism industry
4
Tourismuswirtschaft
4
Airline
3
Arbeitszufriedenheit
3
Australia
3
Australien
3
Customer integration
3
Destination management
3
Destinationsmanagement
3
Fluggesellschaft
3
Job satisfaction
3
Kundenintegration
3
Meta-Analyse
3
Meta-analysis
3
Tourism
3
Tourism marketing
3
Tourismus
3
Tourismusmarketing
3
Arbeitskräfte
2
Automation
2
Automatisierung
2
Customer relationships
2
Customer retention
2
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Undetermined
24
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Article
37
Book / Working Paper
1
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Article in journal
38
Aufsatz in Zeitschrift
38
Aufsatzsammlung
1
Language
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English
38
Author
All
Blut, Markus
Brady, Michael K.
Fu, Xiaoxiao
Hwang, Jinsoo
Kim, Wansoo
Noble, Stephanie M.
Qu, Hailin
Tanford, Sarah
Taplin, Ross H.
Verhoef, Peter C.
Han, Heesup
19
Hyun, Sunghyup Sean
9
Grewal, Dhruv
8
Lemon, Katherine N.
6
Wong, IpKin Anthony
6
Kumar, Vikas
5
Yu, Jongsik
5
Kim, Insin
4
Ahn, Jiseon
3
Cai, Liping A.
3
Chua, Bee-Lia
3
Cronin, J. J.
3
Evanschitzky, Heiner
3
Grégoire, Yany
3
Gustafsson, Anders
3
Hollebeek, Linda D.
3
Hudson, Simon
3
Kaushik, Arun Kumar
3
Kozak, Metin
3
Lee, Choong-Ki
3
Lee, Jin-soo
3
Mattila, Anna S.
3
Moon, Hyoungeun
3
Neslin, Scott A.
3
Nordfält, Jens
3
Pauwels, Koen
3
Roggeveen, Anne L.
3
Sesé, F. Javier
3
Su, LuJun
3
Tung, Vincent Wing Sun
3
Voorhees, Clay M.
3
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Published in...
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Journal of retailing
Journal of service research
Journal of travel and tourism marketing
Tourism management : research, policies, practice
International journal of hospitality management
20
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of hospitality marketing & management
8
Journal of the Academy of Marketing Science
8
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
7
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
7
International journal of contemporary hospitality management
6
Journal of business research : JBR
6
Journal of service research : JSR
6
Journal of marketing
4
ERIM report series research in management
3
Journal of retailing and consumer services
3
European journal of marketing : EJM
2
European management journal
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Marketing letters : a journal of research in marketing
2
The journal of services marketing
2
The service industries journal
2
Tourism and hospitality research : the surrey quarterly review
2
Business horizons
1
Customer engagement : contemporary issues and challenges
1
Die Betriebswirtschaft : DBW
1
ERIM Report Series Reference
1
Foundations and trends in marketing : FTMKT
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbook of marketing strategy
1
Handbook of research on customer equity in marketing
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
Kundenmanagement
1
MIT sloan management review
1
MSI reports : working paper series
1
Marketing : journal of research and management
1
Marketing accountability for marketing and non-marketing outcomes
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
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ECONIS (ZBW)
38
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38
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1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
3
The antecedents and consequences of brand authenticity in the restaurant industry : robot service employees versus human service employees
Hwang, Jinsoo
;
Kim, Heather Markham
;
Joo, Kyu-Hyeon
; …
- In:
Journal of travel and tourism marketing
39
(
2022
)
2
,
pp. 256-270
Persistent link: https://www.econbiz.de/10013352878
Saved in:
4
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
5
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
6
Does love become hate or forgiveness after a double deviation? : the case of hotel loyalty program members
Lee, Jin-soo
;
Kim, Jungkeun
;
Hwang, Jinsoo
;
Cui, Yuanyuan
- In:
Tourism management : research, policies, practice
84
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012494600
Saved in:
7
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
8
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
9
Loyalty formation for different customer journey segments
Herhausen, Dennis
;
Kleinlercher, Kristina
;
Verhoef, Peter C.
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012130003
Saved in:
10
Environmental corporate social responsibility and the strategy to boost the airline's image and customer loyalty intentions
Han, Heesup
;
Yu, Jongsik
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
3
,
pp. 371-383
Persistent link: https://www.econbiz.de/10012179410
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