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~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Fu, Xiaoxiao"
~person:"Kim, Wansoo"
~person:"Lee, Choong-Ki"
~person:"Noble, Stephanie M."
~person:"Qu, Hailin"
~person:"Tanford, Sarah"
~person:"Verhoef, Peter C."
~subject:"Event sector"
~subject:"Holiday behaviour"
~subject:"Kundenzufriedenheit"
~subject:"Markenimage"
~subject:"Wahrnehmung"
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Search: "Customer relationship management"
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Event sector
Holiday behaviour
Kundenzufriedenheit
Markenimage
Wahrnehmung
Beziehungsmarketing
34
Relationship marketing
34
Consumer behaviour
19
Konsumentenverhalten
19
Customer satisfaction
18
Dienstleistungsqualität
11
Service quality
11
Urlaubsverhalten
6
Brand image
5
Einzelhandel
5
Retail trade
5
Brand management
4
Markenführung
4
Tourism industry
4
Tourismuswirtschaft
4
Airline
3
Arbeitszufriedenheit
3
Confidence
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Customer integration
3
Fluggesellschaft
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Job satisfaction
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Kundenintegration
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Loyalty
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Meta-Analyse
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Meta-analysis
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Tourism
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Tourism marketing
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Tourismus
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Tourismusmarketing
3
Vertrauen
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satisfaction
3
trust
3
Automation
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Automatisierung
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2
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24
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Blut, Markus
Brady, Michael K.
Fu, Xiaoxiao
Kim, Wansoo
Lee, Choong-Ki
Noble, Stephanie M.
Qu, Hailin
Tanford, Sarah
Verhoef, Peter C.
Han, Heesup
15
Hyun, Sunghyup Sean
7
Wong, IpKin Anthony
4
Yu, Jongsik
4
Ahn, Jiseon
3
Cai, Liping A.
3
Evanschitzky, Heiner
3
Grégoire, Yany
3
Gustafsson, Anders
3
Hwang, Jinsoo
3
Kaushik, Arun Kumar
3
Kim, Insin
3
Kumar, Vikas
3
Lee, Jin-soo
3
Mattila, Anna S.
3
Su, LuJun
3
Taplin, Ross H.
3
Agyeiwaah, Elizabeth
2
Back, Ki-Joon
2
Bai, Billy
2
Beatty, Sharon E.
2
Bolton, Lisa E.
2
Cai, Ruiying
2
Chen, Ching-fu
2
Choi, Suh-hee
2
Chua, Bee-Lia
2
Chung, Namho
2
Cronin, J. J.
2
Gursoy, Dogan
2
Hanks, Lydia
2
Hsu, Cathy H. C.
2
Kim, Myung-Ja
2
Koo, Bonhak
2
Kozak, Metin
2
Lam, Iok Keng Veronica
2
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Journal of retailing
Journal of service research
Journal of travel and tourism marketing
Tourism management : research, policies, practice
International journal of hospitality management
11
Journal of hospitality marketing & management
4
International journal of contemporary hospitality management
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of the Academy of Marketing Science
3
Journal of marketing
2
Journal of retailing and consumer services
2
Journal of service research : JSR
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Business horizons
1
Die Betriebswirtschaft : DBW
1
ERIM report series research in management
1
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
Journal of air transport management
1
Journal of business research : JBR
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Marketing accountability for marketing and non-marketing outcomes
1
Marketing letters : a journal of research in marketing
1
The journal of personal selling & sales management : JPSSM
1
The journal of services marketing
1
The service industries journal
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism review : the official journal of the AIEST
1
Universia business review : UBR
1
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ECONIS (ZBW)
24
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1
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
2
Loyalty formation for different customer journey segments
Herhausen, Dennis
;
Kleinlercher, Kristina
;
Verhoef, Peter C.
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012130003
Saved in:
3
Environmental corporate social responsibility and the strategy to boost the airline's image and customer loyalty intentions
Han, Heesup
;
Yu, Jongsik
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
3
,
pp. 371-383
Persistent link: https://www.econbiz.de/10012179410
Saved in:
4
Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup
;
Shim, Changsup
;
Lee, Won Seok
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
Saved in:
5
Halal tourism : travel motivators and customer retention
Han, Heesup
;
Al-Ansi, Amr
;
Köseoglu, Mehmet Ali
;
Lin, …
- In:
Journal of travel and tourism marketing
36
(
2019
)
9
,
pp. 1012-1024
Persistent link: https://www.econbiz.de/10012179519
Saved in:
6
Airport shopping : an emerging non-aviation business : triggers of traveler loyalty
Han, Heesup
;
Yu, Jongsik
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
35
(
2018
)
7
,
pp. 835-845
Persistent link: https://www.econbiz.de/10011941756
Saved in:
7
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Jin, Wenmin
;
Okumus, Fevzi
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Saved in:
8
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
9
The role of wellness spa tourism performance in building destination loyalty : the case of Thailand
Han, Heesup
;
Kiatkawsin, Kiattipoom
;
Jung, Heekyoung
; …
- In:
Journal of travel and tourism marketing
35
(
2018
)
5
,
pp. 595-610
Persistent link: https://www.econbiz.de/10011918022
Saved in:
10
Calculating tourists' customer equity and maximizing the hotel's ROI
Kim, Yumi Park
;
Boo, Soyoung
;
Qu, Hailin
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 408-421
Persistent link: https://www.econbiz.de/10011903549
Saved in:
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