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~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Fu, Xiaoxiao"
~person:"Kumar, Vikas"
~person:"Noble, Stephanie M."
~person:"Tanford, Sarah"
~subject:"Automation"
~subject:"Beziehungsmarketing"
~subject:"Wahrnehmung"
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Search: "Customer relationship management"
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Automation
Beziehungsmarketing
Wahrnehmung
Relationship marketing
21
Consumer behaviour
11
Konsumentenverhalten
11
Customer satisfaction
7
Kundenzufriedenheit
7
Brand image
5
Brand management
5
Dienstleistungsqualität
5
Holiday behaviour
5
Markenführung
5
Markenimage
5
Service quality
5
Urlaubsverhalten
5
Customer integration
4
Destination management
4
Destinationsmanagement
4
Einzelhandel
4
Kundenintegration
4
Retail trade
4
Tourism marketing
4
Tourismusmarketing
4
Meta-Analyse
3
Meta-analysis
3
Arbeitszufriedenheit
2
Automatisierung
2
Customer relationships
2
Data protection
2
Datenschutz
2
Job satisfaction
2
Loyalty
2
Perception
2
Structural equation model
2
Strukturgleichungsmodell
2
Switching behaviour
2
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2
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2
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21
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Blut, Markus
Brady, Michael K.
Fu, Xiaoxiao
Kumar, Vikas
Noble, Stephanie M.
Tanford, Sarah
Han, Heesup
19
Hyun, Sunghyup Sean
9
Grewal, Dhruv
8
Kim, Wansoo
8
Lemon, Katherine N.
6
Wong, IpKin Anthony
6
Yu, Jongsik
5
Gustafsson, Anders
4
Hwang, Jinsoo
4
Kim, Insin
4
Verhoef, Peter C.
4
Ahn, Jiseon
3
Cai, Liping A.
3
Chua, Bee-Lia
3
Cronin, J. J.
3
Evanschitzky, Heiner
3
Grégoire, Yany
3
Hollebeek, Linda D.
3
Hudson, Simon
3
Kaushik, Arun Kumar
3
Kozak, Metin
3
Lee, Choong-Ki
3
Lee, Jin-soo
3
Mattila, Anna S.
3
McColl-Kennedy, Janet R.
3
Moon, Hyoungeun
3
Neslin, Scott A.
3
Nordfält, Jens
3
Pauwels, Koen
3
Qu, Hailin
3
Roggeveen, Anne L.
3
Sesé, F. Javier
3
Su, LuJun
3
Taplin, Ross H.
3
Tung, Vincent Wing Sun
3
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Journal of retailing
Journal of service research
Journal of travel and tourism marketing
Tourism management : research, policies, practice
Journal of business research : JBR
7
International journal of hospitality management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of hospitality marketing & management
5
Journal of the Academy of Marketing Science
5
International journal of contemporary hospitality management
3
Journal of retailing and consumer services
3
Journal of service research : JSR
3
European journal of marketing : EJM
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
The journal of services marketing
2
Business horizons
1
Die Betriebswirtschaft : DBW
1
European business review
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
International journal of business information systems : IJBIS
1
Journal of global marketing
1
Journal of internet commerce
1
Journal of marketing
1
Journal of promotion management : innovations in planning and applied research
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of strategic marketing
1
Journal of vacation marketing
1
Kundenmanagement
1
MIT sloan management review
1
Marketing intelligence & planning
1
Marketing letters : a journal of research in marketing
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
SpringerLink / Bücher
1
The journal of personal selling & sales management : JPSSM
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management perspectives : TMP
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
21
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1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
3
From customer-, to actor-, to stakeholder engagement : taking stock, conceptualization, and future directions
Hollebeek, Linda D.
;
Kumar, Vikas
;
Srivastava, Rajendra …
- In:
Journal of service research
25
(
2022
)
2
,
pp. 328-343
Persistent link: https://www.econbiz.de/10013268027
Saved in:
4
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
5
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
6
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
7
Insight is power : understanding the terms of the consumer-firm data exchange
Krafft, Manfred
;
Kumar, Vikas
;
Harmeling, Colleen
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 133-149
Persistent link: https://www.econbiz.de/10012514585
Saved in:
8
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
9
Does experience affect engagement? : role of destination brand engagement in developing brand advocacy and revisit intentions
Kumar, Vikas
;
Kaushik, Arun Kumar
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 332-346
Persistent link: https://www.econbiz.de/10012289335
Saved in:
10
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Jin, Wenmin
;
Okumus, Fevzi
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Saved in:
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