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~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Fu, Xiaoxiao"
~person:"Kim, Wansoo"
~person:"Mattila, Anna S."
~person:"Noble, Stephanie M."
~person:"Qu, Hailin"
~person:"Tanford, Sarah"
~person:"Verhoef, Peter C."
~subject:"Beziehungsmarketing"
~subject:"Customer retention"
~subject:"Kundenzufriedenheit"
~subject:"Wahrnehmung"
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Search: "Customer relationship management"
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Beziehungsmarketing
Customer retention
Kundenzufriedenheit
Wahrnehmung
Relationship marketing
27
Consumer behaviour
17
Konsumentenverhalten
17
Customer satisfaction
13
Dienstleistungsqualität
12
Service quality
12
Einzelhandel
5
Retail trade
5
Beschwerdemanagement
4
Brand management
4
Complaint management
4
Markenführung
4
Airline
3
Brand image
3
Customer integration
3
Customer service
3
Fluggesellschaft
3
Holiday behaviour
3
Kundenintegration
3
Kundenservice
3
Markenimage
3
Urlaubsverhalten
3
Automation
2
Automatisierung
2
Corporate Social Responsibility
2
Corporate social responsibility
2
Customer relationships
2
Ladengestaltung
2
Lieferantenmanagement
2
Store design
2
Supplier relationship management
2
Switching behaviour
2
Switching costs
2
Tourism
2
Tourism industry
2
Tourismus
2
Tourismuswirtschaft
2
Wechselverhalten
2
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27
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27
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27
Author
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Blut, Markus
Brady, Michael K.
Fu, Xiaoxiao
Kim, Wansoo
Mattila, Anna S.
Noble, Stephanie M.
Qu, Hailin
Tanford, Sarah
Verhoef, Peter C.
Han, Heesup
17
Hyun, Sunghyup Sean
9
Grewal, Dhruv
8
Lemon, Katherine N.
6
Kumar, Vikas
5
Yu, Jongsik
5
Gustafsson, Anders
4
Kim, Insin
4
Wong, IpKin Anthony
4
Ahn, Jiseon
3
Chua, Bee-Lia
3
Cronin, J. J.
3
Evanschitzky, Heiner
3
Grégoire, Yany
3
Hollebeek, Linda D.
3
Hwang, Jinsoo
3
Kaushik, Arun Kumar
3
Lee, Choong-Ki
3
McColl-Kennedy, Janet R.
3
Moon, Hyoungeun
3
Neslin, Scott A.
3
Nordfält, Jens
3
Pauwels, Koen
3
Roggeveen, Anne L.
3
Sesé, F. Javier
3
Voorhees, Clay M.
3
Arnold, Todd J.
2
Auh, Seigyoung
2
Back, Ki-Joon
2
Beatty, Sharon E.
2
Becker, Jan U.
2
Berezan, Orie
2
Biswas, Dipayan
2
Bolton, Lisa E.
2
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Journal of retailing
Journal of service research
Journal of travel and tourism marketing
International journal of hospitality management
25
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Journal of hospitality marketing & management
11
Journal of business research : JBR
9
Journal of the Academy of Marketing Science
8
The journal of services marketing
8
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
7
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
7
Tourism management : research, policies, practice
7
Journal of service research : JSR
6
International journal of contemporary hospitality management
4
Journal of marketing
4
ERIM report series research in management
3
Cornell hospitality quarterly : CQ
2
European journal of marketing : EJM
2
European management journal
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing and consumer services
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Marketing letters : a journal of research in marketing
2
Services marketing quarterly
2
The service industries journal
2
Business horizons
1
Customer engagement : contemporary issues and challenges
1
Die Betriebswirtschaft : DBW
1
ERIM Report Series Reference
1
Foundations and trends in marketing : FTMKT
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbook of hospitality marketing management
1
Handbook of marketing strategy
1
Handbook of research on customer equity in marketing
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
International journal of internet marketing and advertising : IJIMA
1
Journal of service management
1
Kundenmanagement
1
MIT sloan management review
1
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ECONIS (ZBW)
27
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1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
3
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
4
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
5
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
6
Service failure and recovery at the crossroads : recommendations to revitalize the field and its influence : editorial
Grégoire, Yany
;
Mattila, Anna S.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10012592932
Saved in:
7
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
8
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
9
Environmental corporate social responsibility and the strategy to boost the airline's image and customer loyalty intentions
Han, Heesup
;
Yu, Jongsik
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
3
,
pp. 371-383
Persistent link: https://www.econbiz.de/10012179410
Saved in:
10
Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup
;
Shim, Changsup
;
Lee, Won Seok
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
Saved in:
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