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~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Sport management review"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Bolton, Ruth N."
~person:"Cronin, J. J."
~person:"Fu, Xiaoxiao"
~person:"Neslin, Scott A."
~subject:"Beziehungsmarketing"
~subject:"Consumer behaviour"
~subject:"Electronic Commerce"
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Search: "Customer relationship management"
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Beziehungsmarketing
Consumer behaviour
Electronic Commerce
Relationship marketing
16
Customer satisfaction
8
Kundenzufriedenheit
8
Konsumentenverhalten
7
Einzelhandel
5
Retail trade
5
Dienstleistungsqualität
4
Service quality
4
Distribution channel
3
E-commerce
3
Vertriebsweg
3
Brand management
2
Customer retention
2
Customer service
2
Holiday behaviour
2
Internet
2
Kundenbindung
2
Kundenservice
2
Leistungsmotivation
2
Loyalty
2
Markenführung
2
Meta-Analyse
2
Meta-analysis
2
Multichannel customer management
2
Switching behaviour
2
Switching costs
2
Urlaubsverhalten
2
Wechselverhalten
2
Work motivation
2
Beschwerdemanagement
1
Brand
1
Brand image
1
Channel data integration
1
Channel integration
1
China
1
Complaint management
1
Controlling
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16
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Blut, Markus
Bolton, Ruth N.
Cronin, J. J.
Fu, Xiaoxiao
Neslin, Scott A.
Grewal, Dhruv
8
Lemon, Katherine N.
6
Noble, Stephanie M.
5
Gustafsson, Anders
4
McDonald, Heath
4
Verhoef, Peter C.
4
Brady, Michael K.
3
Evanschitzky, Heiner
3
Grégoire, Yany
3
Hollebeek, Linda D.
3
Mattila, Anna S.
3
McColl-Kennedy, Janet R.
3
Nordfält, Jens
3
Pauwels, Koen
3
Roggeveen, Anne L.
3
Sesé, F. Javier
3
So, Kevin Kam Fung
3
Taplin, Ross H.
3
Voorhees, Clay M.
3
Adair, Daryl
2
Arnold, Todd J.
2
Auh, Seigyoung
2
Baker, Bradley J.
2
Beatty, Sharon E.
2
Becker, Jan U.
2
Biswas, Dipayan
2
Bolton, Lisa E.
2
Boukis, Achilleas
2
Busser, James A.
2
Cai, Ruiying
2
Calantone, Roger J.
2
Chen, Ching-fu
2
Chen, Jialie
2
Danaher, Peter J.
2
Danaher, Tracey S.
2
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Journal of retailing
Journal of service research
Sport management review
Tourism management : research, policies, practice
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Journal of service research : JSR
5
Journal of the Academy of Marketing Science
4
Journal of marketing
3
MSI reports : working paper series
3
Tuck School of Business working paper / Tuck School of Business at Dartmouth
3
Handbook of research on customer equity in marketing
2
Journal of business research : JBR
2
Journal of marketing research : JMR
2
Manuskripte aus den Instituten für Betriebswirtschaftslehre der Universität Kiel
2
Marketing letters : a journal of research in marketing
2
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
2
SpringerLink / Bücher
2
Die Betriebswirtschaft : DBW
1
From Little's law to marketing science : essays in honor of John D.C. Little
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbook of relationship marketing
1
Handbook of research on customer engagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
International Series in Quantitative Marketing
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
International series in quantitative marketing
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of travel and tourism marketing
1
Kundenmanagement
1
Marketing strategy collection
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
Report / Marketing Science Institute
1
Report / Marketing Science Institute / Marketing Science Institute
1
Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : ZfbF
1
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ECONIS (ZBW)
16
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16
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1
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
2
The omnichannel continuum : integrating online and offline channels along the customer journey
Neslin, Scott A.
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 111-132
Persistent link: https://www.econbiz.de/10013207544
Saved in:
3
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
4
Member retention and donations in nonprofit service organizations : the balance between peer and organizational identification
Fang, Di
;
Fombelle, Paul W.
;
Bolton, Ruth N.
- In:
Journal of service research
24
(
2021
)
2
,
pp. 187-205
Persistent link: https://www.econbiz.de/10012522520
Saved in:
5
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
6
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
7
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Jin, Wenmin
;
Okumus, Fevzi
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Saved in:
8
Building with bricks and mortar : the revenue impact of opening physical stores in a multichannel environment
Pauwels, Koen
;
Neslin, Scott A.
- In:
Journal of retailing
91
(
2015
)
2
,
pp. 182-197
Persistent link: https://www.econbiz.de/10011308952
Saved in:
9
Creating ultimate customer loyalty through loyalty conviction and customer-company identification
Wolter, Jeremy S.
;
Bock, Dora
;
Smith, Jeffery S.
; …
- In:
Journal of retailing
93
(
2017
)
4
,
pp. 458-476
Persistent link: https://www.econbiz.de/10011790705
Saved in:
10
Social contagion and customer adoption of new sales channels
Bilgicer, Tolga
;
Jedidi, Kamel
;
Lehmann, Donald R.
; …
- In:
Journal of retailing
91
(
2015
)
2
,
pp. 254-271
Persistent link: https://www.econbiz.de/10011309681
Saved in:
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