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~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Auh, Seigyoung"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Fu, Xiaoxiao"
~person:"Noble, Stephanie M."
~person:"Tanford, Sarah"
~subject:"Automation"
~subject:"Beziehungsmarketing"
~subject:"Customer integration"
~subject:"Wahrnehmung"
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Search: "Customer relationship management"
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Automation
Beziehungsmarketing
Customer integration
Wahrnehmung
Relationship marketing
18
Consumer behaviour
10
Konsumentenverhalten
10
Customer satisfaction
7
Dienstleistungsqualität
7
Kundenzufriedenheit
7
Service quality
7
Einzelhandel
4
Kundenintegration
4
Retail trade
4
Customer service
3
Kundenservice
3
Meta-Analyse
3
Meta-analysis
3
Arbeitszufriedenheit
2
Automatisierung
2
Customer relationships
2
Holiday behaviour
2
Job satisfaction
2
Leistungsmotivation
2
Loyalty
2
Perception
2
Switching behaviour
2
Switching costs
2
Urlaubsverhalten
2
Wechselverhalten
2
Work motivation
2
customer participation
2
AI
1
Anforderungsprofil
1
Arbeitskräfte
1
Arbeitsleistung
1
Arbeitsverhalten
1
Artificial intelligence
1
Attributes
1
Beschwerdemanagement
1
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18
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18
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18
Author
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Auh, Seigyoung
Blut, Markus
Brady, Michael K.
Fu, Xiaoxiao
Noble, Stephanie M.
Tanford, Sarah
Grewal, Dhruv
8
Lemon, Katherine N.
6
Gustafsson, Anders
4
Verhoef, Peter C.
4
Cronin, J. J.
3
Evanschitzky, Heiner
3
Grégoire, Yany
3
Hollebeek, Linda D.
3
Mattila, Anna S.
3
McColl-Kennedy, Janet R.
3
Neslin, Scott A.
3
Nordfält, Jens
3
Pauwels, Koen
3
Roggeveen, Anne L.
3
Sesé, F. Javier
3
So, Kevin Kam Fung
3
Taplin, Ross H.
3
Voorhees, Clay M.
3
Arnold, Todd J.
2
Beatty, Sharon E.
2
Becker, Jan U.
2
Biswas, Dipayan
2
Bolton, Lisa E.
2
Bolton, Ruth N.
2
Boukis, Achilleas
2
Busser, James A.
2
Cai, Ruiying
2
Calantone, Roger J.
2
Chen, Ching-fu
2
Chen, Jialie
2
Danaher, Peter J.
2
Danaher, Tracey S.
2
Daunt, Kate L.
2
Eisend, Martin
2
Fumagalli, Elena
2
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Journal of retailing
Journal of service research
Tourism management : research, policies, practice
Journal of service research : JSR
6
International journal of hospitality management
5
Journal of business research : JBR
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of hospitality marketing & management
5
Journal of the Academy of Marketing Science
5
International journal of contemporary hospitality management
3
European journal of marketing : EJM
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of marketing
2
MIT sloan management review
2
The journal of services marketing
2
Business horizons
1
Customer retention in the automotive industry : quality, satisfaction and loyalty
1
Die Betriebswirtschaft : DBW
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
International Journal of Hospitality and Event Management
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of marketing research
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of travel and tourism marketing
1
Kundenmanagement
1
Marketing letters : a journal of research in marketing
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
SpringerLink / Bücher
1
The journal of personal selling & sales management : JPSSM
1
The service industries journal
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
18
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1
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18
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date (newest first)
date (oldest first)
1
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
2
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
3
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
4
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
5
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
6
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
7
Customer participation variation and its impact on customer service performance : underlying process and boundary conditions
Mengüç, Bülent
;
Auh, Seigyoung
;
Wang, Fatima
- In:
Journal of service research
23
(
2020
)
3
,
pp. 299-320
Persistent link: https://www.econbiz.de/10012265762
Saved in:
8
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
9
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
10
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Jin, Wenmin
;
Okumus, Fevzi
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Saved in:
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