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~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Bolton, Ruth N."
~person:"Fu, Xiaoxiao"
~person:"Mattila, Anna S."
~person:"Tanford, Sarah"
~subject:"Beziehungsmarketing"
~subject:"Customer satisfaction"
~subject:"Festival"
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Search: "Customer relationship management"
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Beziehungsmarketing
Customer satisfaction
Festival
Relationship marketing
13
Kundenzufriedenheit
10
Consumer behaviour
9
Konsumentenverhalten
9
Dienstleistungsqualität
8
Service quality
8
Beschwerdemanagement
3
Complaint management
3
Customer service
3
Kundenservice
3
Meta-Analyse
3
Meta-analysis
3
Einzelhandel
2
Holiday behaviour
2
Leistungsmotivation
2
Loyalty
2
Retail trade
2
Switching behaviour
2
Switching costs
2
Urlaubsverhalten
2
Wechselverhalten
2
Work motivation
2
service recovery
2
Arbeitszufriedenheit
1
Attributes
1
Big event
1
Brand
1
Brand image
1
Brand management
1
Buyer-seller relationship
1
China
1
Cognition
1
Corporate Social Responsibility
1
Corporate culture
1
Corporate social responsibility
1
Credibility
1
Cultural heritage
1
Customer compliments
1
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Undetermined
9
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Article
13
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Article in journal
13
Aufsatz in Zeitschrift
13
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English
13
Author
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Blut, Markus
Bolton, Ruth N.
Fu, Xiaoxiao
Mattila, Anna S.
Tanford, Sarah
Grewal, Dhruv
8
Lemon, Katherine N.
6
Noble, Stephanie M.
5
Gustafsson, Anders
4
Verhoef, Peter C.
4
Brady, Michael K.
3
Cronin, J. J.
3
Evanschitzky, Heiner
3
Grégoire, Yany
3
Hollebeek, Linda D.
3
McColl-Kennedy, Janet R.
3
Neslin, Scott A.
3
Nordfält, Jens
3
Pauwels, Koen
3
Roggeveen, Anne L.
3
Sesé, F. Javier
3
So, Kevin Kam Fung
3
Taplin, Ross H.
3
Voorhees, Clay M.
3
Arnold, Todd J.
2
Auh, Seigyoung
2
Beatty, Sharon E.
2
Becker, Jan U.
2
Biswas, Dipayan
2
Bolton, Lisa E.
2
Boukis, Achilleas
2
Busser, James A.
2
Cai, Ruiying
2
Calantone, Roger J.
2
Chen, Ching-fu
2
Chen, Jialie
2
Danaher, Peter J.
2
Danaher, Tracey S.
2
Daunt, Kate L.
2
Eisend, Martin
2
Fumagalli, Elena
2
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Published in...
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Journal of retailing
Journal of service research
Tourism management : research, policies, practice
International journal of hospitality management
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of hospitality marketing & management
8
The journal of services marketing
6
Journal of service research : JSR
5
Journal of business research : JBR
4
International journal of contemporary hospitality management
3
Journal of the Academy of Marketing Science
3
Cornell hospitality quarterly : CQ
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
MSI reports : working paper series
2
Services marketing quarterly
2
Die Betriebswirtschaft : DBW
1
European journal of marketing : EJM
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbook of hospitality marketing management
1
Handbook of relationship marketing
1
Handbook of research on customer engagement
1
Handbook of research on customer equity in marketing
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
International journal of internet marketing and advertising : IJIMA
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of marketing research : JMR
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service management
1
Journal of travel and tourism marketing
1
Kundenmanagement
1
Marketing letters : a journal of research in marketing
1
Marketing strategy collection
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
Report / Marketing Science Institute
1
Report / Marketing Science Institute / Marketing Science Institute
1
SpringerLink / Bücher
1
The journal of product & brand management
1
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ECONIS (ZBW)
13
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13
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date (oldest first)
1
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
2
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
3
Member retention and donations in nonprofit service organizations : the balance between peer and organizational identification
Fang, Di
;
Fombelle, Paul W.
;
Bolton, Ruth N.
- In:
Journal of service research
24
(
2021
)
2
,
pp. 187-205
Persistent link: https://www.econbiz.de/10012522520
Saved in:
4
Service failure and recovery at the crossroads : recommendations to revitalize the field and its influence : editorial
Grégoire, Yany
;
Mattila, Anna S.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10012592932
Saved in:
5
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
6
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
7
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
8
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Jin, Wenmin
;
Okumus, Fevzi
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Saved in:
9
Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and loyalty
Tanford, Sarah
;
Jung, Shinyong
- In:
Tourism management : research, policies, practice
61
(
2017
),
pp. 209-220
Persistent link: https://www.econbiz.de/10011708210
Saved in:
10
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
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