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~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"The journal of services marketing"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Ahn, Jiseon"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Dagger, Tracey S."
~person:"Evanschitzky, Heiner"
~person:"Fu, Xiaoxiao"
~person:"Kozak, Metin"
~person:"Noble, Stephanie M."
~person:"Tanford, Sarah"
~subject:"Beziehungsmarketing"
~subject:"Konsumentenverhalten"
~subject:"Markenführung"
~subject:"Wahrnehmung"
~subject:"Wechselverhalten"
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Search: "Customer relationship management"
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Beziehungsmarketing
Konsumentenverhalten
Markenführung
Wahrnehmung
Wechselverhalten
Relationship marketing
36
Consumer behaviour
16
Customer satisfaction
14
Kundenzufriedenheit
14
Dienstleistungsqualität
13
Service quality
13
Brand image
5
Brand management
5
Customer service
5
Dienstleistungssektor
5
Kundenservice
5
Markenimage
5
Service industry
5
Customer integration
4
Einzelhandel
4
Kundenintegration
4
Retail trade
4
Arbeitszufriedenheit
3
Beschwerdemanagement
3
Complaint management
3
Destination management
3
Destinationsmanagement
3
Holiday behaviour
3
Hotel industry
3
Hotellerie
3
Job satisfaction
3
Meta-Analyse
3
Meta-analysis
3
Switching behaviour
3
Tourism marketing
3
Tourismusmarketing
3
USA
3
United States
3
Urlaubsverhalten
3
Arbeitskräfte
2
Arbeitsverhalten
2
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Undetermined
22
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Article
33
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3
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34
Aufsatz in Zeitschrift
34
Aufsatzsammlung
1
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English
34
German
2
Author
All
Ahn, Jiseon
Blut, Markus
Brady, Michael K.
Dagger, Tracey S.
Evanschitzky, Heiner
Fu, Xiaoxiao
Kozak, Metin
Noble, Stephanie M.
Tanford, Sarah
Han, Heesup
19
Grewal, Dhruv
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Lemon, Katherine N.
9
Mattila, Anna S.
9
Beatty, Sharon E.
8
Kim, Wansoo
8
Gustafsson, Anders
7
Klaus, Philipp
7
McColl-Kennedy, Janet R.
7
Sesé, F. Javier
7
Verhoef, Peter C.
7
Wong, IpKin Anthony
7
Benoit, Sabine
6
Bolton, Ruth N.
6
Brodie, Roderick J.
6
Eisingerich, Andreas B
6
Harris, Lloyd C.
6
Kumar, V.
6
Aksoy, Lerzan
5
Auh, Seigyoung
5
Kumar, Vikas
5
Reinartz, Werner J.
5
Ruyter, Ko de
5
Yu, Jongsik
5
Burton, Jamie
4
Cronin, J. J.
4
Danaher, Peter J.
4
Eggert, Andreas
4
Gruber, Thorsten
4
Holloway, Betsy Bugg
4
Hwang, Jinsoo
4
Kim, Insin
4
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Journal of retailing
Journal of service research : JSR
Journal of service research
Journal of travel and tourism marketing
SpringerLink / Bücher
The journal of services marketing
Tourism management : research, policies, practice
International journal of hospitality management
9
Journal of business research : JBR
7
Journal of hospitality marketing & management
7
European journal of marketing : EJM
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of the Academy of Marketing Science
5
International journal of contemporary hospitality management
4
Journal of marketing
3
Asia Pacific journal of marketing and logistics
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing and consumer services
2
Marketing letters : a journal of research in marketing
2
Business horizons
1
Die Betriebswirtschaft : DBW
1
Distribution und Handel in Theorie und Praxis : Festschrift für Prof. Dr. Dieter Ahlert
1
Electronic retailing
1
Exzellenz in Markenmanagement und Vertrieb : Grundlagen und Erfahrungen
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbuch Kundenbindungsmanagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
International journal of business environment : IJBE
1
International journal of quality and service sciences
1
Journal of advertising research
1
Journal of business economics : JBE
1
Journal of hospitality and tourism insights
1
Journal of marketing management : MM
1
Journal of vacation marketing
1
Kundenmanagement
1
MIT sloan management review
1
Managing service quality : MSQ ; an international journal
1
Marketing von Solutions : innovative Ansätze und Best Practices
1
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All
ECONIS (ZBW)
36
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1
Effect of customers' skepticism toward CSR practices on customers' behavior in luxury service context
Hyun, Hyowon
;
Hong, EunPyo
;
Ahn, Jiseon
;
Park, Jungkun
- In:
Journal of travel and tourism marketing
41
(
2024
)
1
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014513607
Saved in:
2
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
3
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
4
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
5
Impact of
customer
relationship
management
on customer satisfaction : the case of a budget hotel chain
Rahimi, Roya
;
Kozak, Metin
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 40-51
Persistent link: https://www.econbiz.de/10011669947
Saved in:
6
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
7
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
8
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
9
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
10
Exploring the impact of tourist harassment on destination image, tourist expenditure, and destination loyalty
Alrawadieh, Zaid
;
Alrawadieh, Ziad
;
Kozak, Metin
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 13-20
Persistent link: https://www.econbiz.de/10012004629
Saved in:
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