//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research : JSR"
~subject:"Konsumentenverhalten"
~subject:"Kundenwert"
~subject:"Salespeople"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Konsumentenverhalten
Kundenwert
Salespeople
Beziehungsmarketing
220
Relationship marketing
220
Consumer behaviour
115
Customer satisfaction
66
Kundenzufriedenheit
66
Dienstleistungsqualität
62
Service quality
62
Einzelhandel
48
Retail trade
48
Dienstleistungssektor
23
Service industry
23
Customer service
22
Kundenservice
22
Distribution channel
19
Vertriebsweg
19
Beschwerdemanagement
17
Complaint management
17
Customer value
17
Customer integration
16
Kundenintegration
16
Dienstleistung
15
Online retailing
15
Online-Handel
15
Services
15
Verkaufspersonal
15
E-commerce
13
Electronic Commerce
13
Lieferantenmanagement
13
Marketing management
13
Marketingmanagement
13
Supplier relationship management
13
Viral marketing
13
Virales Marketing
13
Emotion
12
USA
12
United States
12
Brand management
11
more ...
less ...
Online availability
All
Undetermined
70
Type of publication
All
Article
134
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
137
Aufsatz in Zeitschrift
137
Collection of articles of several authors
3
Sammelwerk
3
Aufsatzsammlung
2
Language
All
English
137
Author
All
Grewal, Dhruv
7
Verhoef, Peter C.
5
Evanschitzky, Heiner
4
Lemon, Katherine N.
4
Noble, Stephanie M.
4
Reinartz, Werner J.
4
Ruyter, Ko de
4
Blut, Markus
3
Gustafsson, Anders
3
Mittal, Vikas
3
Nordfält, Jens
3
Parasuraman, A.
3
Roggeveen, Anne L.
3
Sesé, F. Javier
3
Wieseke, Jan
3
Aksoy, Lerzan
2
Alavi, Sascha
2
Auh, Seigyoung
2
Bearden, William O.
2
Beatty, Sharon E.
2
Benoit, Sabine
2
Bijmolt, Tammo H. A.
2
Bolton, Ruth N.
2
Brock, Christian
2
Brown, Tom
2
Calantone, Roger J.
2
Danaher, Tracey S.
2
Dong, Beibei
2
Doorn, Jenny van
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Folse, Judith Anne Garretson
2
Fumagalli, Elena
2
Gong, Taeshik
2
Gremler, Dwayne D.
2
Haws, Kelly L.
2
Hult, G. Tomas M.
2
Krafft, Manfred
2
Lervik-Olsen, Line
2
more ...
less ...
Published in...
All
Journal of retailing
Journal of service research : JSR
Journal of retailing and consumer services
475
Journal of business research : JBR
402
International journal of hospitality management
176
Industrial marketing management : the international journal for industrial and high-tech firms
135
The journal of services marketing
129
Journal of the Academy of Marketing Science
102
The journal of product & brand management
100
The journal of brand management : an international journal
83
The service industries journal
81
Journal of strategic marketing
79
Cogent business & management
77
International journal of contemporary hospitality management
76
Psychology & marketing
76
Journal of hospitality marketing & management
74
Asia Pacific journal of marketing and logistics
71
Journal of marketing
70
Journal of travel and tourism marketing
69
Journal of service management
62
SpringerLink / Bücher
61
Marketing intelligence & planning
59
The journal of business & industrial marketing
58
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
56
The international review of retail, distribution and consumer research
56
European journal of marketing : EJM
55
Tourism management : research, policies, practice
53
Services marketing quarterly
51
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
International journal of retail & distribution management
49
Service business
47
The international journal of bank marketing : IJBM
47
International journal of internet marketing and advertising : IJIMA
45
International journal of retail and distribution management
42
The journal of personal selling & sales management : JPSSM
42
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
41
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
41
International journal of electronic marketing and retailing : IJEMR
39
Business horizons
38
more ...
less ...
Source
All
ECONIS (ZBW)
137
Showing
1
-
10
of
137
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Healthy foods, healthy sales? : cross-category effects of a loyalty program promoting sales of fruit and vegetables
Panzone, Luca A.
;
Tocco, Barbara
;
Brečić, Ružica
; …
- In:
Journal of retailing
100
(
2024
)
1
,
pp. 85-103
Persistent link: https://www.econbiz.de/10014527095
Saved in:
2
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
3
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
4
More than machines : the role of the future retail salesperson in enhancing the customer experience
Pappas, Alec
;
Fumagalli, Elena
;
Rouziou, Maria
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 518-531
Persistent link: https://www.econbiz.de/10014465643
Saved in:
5
Retailing groundedness : how to improve customer experience, brand perceptions, and customer loyalty through feelings of groundedness
Bruckberger, Gianna
;
Fuchs, Christoph
;
Schreier, Martin
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 594-604
Persistent link: https://www.econbiz.de/10014465661
Saved in:
6
The store of the future : engaging customers through sensory elements, personalized atmospherics, and interpersonal interaction
Szocs, Courtney
;
Kim, Yeseul
;
Lim, Mikyoung
;
Arroyo, …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 605-620
Persistent link: https://www.econbiz.de/10014465663
Saved in:
7
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
8
Co-creating affective atmospheres in retail experience
Joy, Annamma
;
Wang, Jeff Jianfeng
;
Orazi, Davide C.
; …
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 297-317
Persistent link: https://www.econbiz.de/10014322019
Saved in:
9
Multichannel customer purchase behavior and long tail effects in the fashion goods market
Ratchford, Brian Thomas
;
Soysal, Gonca
;
Zentner, Alejandro
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 46-65
Persistent link: https://www.econbiz.de/10014283357
Saved in:
10
"If you loved our product" : do conditional review requests harm retailer loyalty?
Koukova, Nevena T.
;
Wang, Rebecca Jen-Hui
;
Isaac, Mathew S.
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 85-101
Persistent link: https://www.econbiz.de/10014283363
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->