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~isPartOf:"Journal of retailing"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"The journal of business & industrial marketing"
~person:"Cowart, Kelly O."
~person:"Freling, Ryan"
~person:"Gustafsson, Anders"
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Customer service
4
Kundenservice
4
Consumer behaviour
3
Dienstleistungsqualität
3
Konsumentenverhalten
3
Service quality
3
Beziehungsmarketing
2
Customer satisfaction
2
Einzelhandel
2
Kundenzufriedenheit
2
Relationship marketing
2
Retail trade
2
Beschwerdemanagement
1
Body weight
1
Brand
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Brand management
1
Capital income
1
Complaint management
1
Customer experience
1
Dienstleistungsberufe
1
Employee
1
Experience
1
Frontline services
1
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International marketing
1
Internationales Marketing
1
Kapitaleinkommen
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Kaufentscheidung
1
Körpergewicht
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Managing customer wait
1
Markenführung
1
Meta-Analyse
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Meta-analysis
1
Money back guarantee
1
Obesity
1
Post-purchase decision making
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Product returns
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1
Retail strategy
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Cowart, Kelly O.
Freling, Ryan
Gustafsson, Anders
Kim, Sang Hyun
3
Cohen, Morris A.
2
Netessine, Serguei
2
Alejandro, Thomas G. Brashear
1
Allaway, Arthur
1
Angell, Robert J.
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1
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1
Böttcher, Martin
1
Calantone, Roger J.
1
Cambra-Fierro, Jesus
1
Campbell, Dennis W.
1
Campos, Jose Antonio
1
Caruelle, Delphine
1
Chen, Lin
1
Chiang, Jeongwen
1
Cho, Soo-Haeng
1
Cobelli, Nicola
1
Confente, Ilenia
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Coughlan, Anne T.
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D'Souza, Giles
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1
Frei, Frances X.
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Journal of retailing
Management science : journal of the Institute for Operations Research and the Management Sciences
The journal of business & industrial marketing
Journal of business research : JBR
2
Journal of retailing and consumer services
1
Journal of service management
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
The journal of services marketing
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ECONIS (ZBW)
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The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
2
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
3
The effect of return policy leniency on consumer purchase and return decisions : a meta-analytic review
Janakiraman, Narayan
;
Srydal, Holly A.
;
Freling, Ryan
- In:
Journal of retailing
92
(
2016
)
2
,
pp. 226-235
Persistent link: https://www.econbiz.de/10011505034
Saved in:
4
Pleasantly plump : offsetting negative obesity stereotypes for frontline service employees
Cowart, Kelly O.
;
Brady, Michael K.
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10010408219
Saved in:
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