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~isPartOf:"Journal of retailing"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"The journal of business & industrial marketing"
~subject:"Einzelhandel"
~subject:"Work motivation"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"Nachkaufmarketing"
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Einzelhandel
Work motivation
Customer service
37
Kundenservice
37
Customer satisfaction
14
Kundenzufriedenheit
14
Dienstleistungsqualität
13
Service quality
13
Beziehungsmarketing
12
Consumer behaviour
12
Konsumentenverhalten
12
Relationship marketing
12
Beschwerdemanagement
9
Complaint management
9
Retail trade
8
B-to-B-Marketing
5
Business-to-business marketing
5
Lieferantenmanagement
4
Online retailing
4
Online-Handel
4
Salespeople
4
Supplier relationship management
4
Verkaufspersonal
4
Contract theory
3
Frontline employees
3
Leistungsmotivation
3
Lieferkette
3
Product quality
3
Product returns
3
Produktqualität
3
Supply chain
3
Vertragstheorie
3
Aerospace industry
2
Arbeitszufriedenheit
2
Business process management
2
Customer experience
2
Customer value
2
Dienstleistung
2
Dienstleistungssektor
2
E-commerce
2
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Undetermined
6
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Article
9
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Aufsatz in Zeitschrift
Article in journal
9
Language
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English
9
Author
All
Angell, Robert J.
1
Bolton, Ruth N.
1
Boyd, Eric
1
Brady, Michael K.
1
Breazeale, Michael J.
1
Cho, Soo-Haeng
1
Cowart, Kelly O.
1
Dahlén, Micael
1
Danaher, Tracey S.
1
Esmark, Carol L.
1
Gremler, Dwayne D.
1
Gustafsson, Anders
1
Gwinner, Kevin P.
1
Holmqvist, Jonas
1
Kim, Junyong
1
Lunardo, Renaud
1
Marder, Ben
1
Nageswaran, Leela
1
Noble, Stephanie M.
1
Scheller-Wolf, Alan
1
Sok, Keo Mony
1
Sok, Phyra
1
Tarasi, Crina O.
1
Van Vaerenbergh, Yves
1
Wansink, Brian
1
Witell, Lars
1
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Journal of retailing
Management science : journal of the Institute for Operations Research and the Management Sciences
The journal of business & industrial marketing
Journal of retailing and consumer services
13
International journal of hospitality management
6
International journal of physical distribution & logistics management : IJPD & LM
5
Journal of business research : JBR
5
The international review of retail, distribution and consumer research
5
The journal of services marketing
5
International journal of retail & distribution management
4
Service business
4
Journal of service management
3
Psychology & marketing
3
Tourism management : research, policies, practice
3
European journal of operational research : EJOR
2
GITAM journal of management : a quarterly publication of GITAM Institute of Management
2
International journal of bank marketing
2
International journal of consumer studies
2
International journal of physical distribution and logistics management
2
International journal of selection and assessment
2
Journal of marketing
2
Journal of marketing theory and practice
2
Journal of service research
2
Journal of the Academy of Marketing Science
2
Services marketing quarterly
2
Advances in developing human resources : ADHR
1
Australasian marketing journal
1
British journal of management : BJM
1
Cogent business & management
1
Cornell hospitality quarterly : CQ
1
Dutch journal of finance and management
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Electronic markets : the international journal on networked business
1
Employee relations
1
European journal of marketing : EJM
1
European retail research
1
Expert journal of marketing
1
Handelsforschung
1
ILR review : the journal of work and policy
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Innovation: organization & management : IOM
1
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ECONIS (ZBW)
9
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1
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9
of
9
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articles prioritized
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date (oldest first)
1
Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony
;
Danaher, Tracey S.
;
Sok, Phyra
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
Saved in:
2
How and why (imagined) online reviews impact frontline retail encounters
Marder, Ben
;
Angell, Robert J.
;
Boyd, Eric
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 265-279
Persistent link: https://www.econbiz.de/10014321993
Saved in:
3
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
4
Consumer return policies in omnichannel operations
Nageswaran, Leela
;
Cho, Soo-Haeng
;
Scheller-Wolf, Alan
- In:
Management science : journal of the Institute for …
66
(
2020
)
12
,
pp. 5558-5575
Persistent link: https://www.econbiz.de/10012391392
Saved in:
5
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
6
I'll be watching you : shoppers' reactions to perceptions of being watched by employees
Esmark, Carol L.
;
Noble, Stephanie M.
;
Breazeale, Michael J.
- In:
Journal of retailing
93
(
2017
)
3
,
pp. 336-349
Persistent link: https://www.econbiz.de/10011744852
Saved in:
7
Pleasantly plump : offsetting negative obesity stereotypes for frontline service employees
Cowart, Kelly O.
;
Brady, Michael K.
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10010408219
Saved in:
8
How retailers' recommendation and return policies alter product evaluations
Kim, Junyong
;
Wansink, Brian
- In:
Journal of retailing
88
(
2012
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10009707072
Saved in:
9
Rapport-building behaviors used by retail employees
Gremler, Dwayne D.
;
Gwinner, Kevin P.
- In:
Journal of retailing
84
(
2008
)
3
,
pp. 308-324
Persistent link: https://www.econbiz.de/10003782192
Saved in:
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