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~isPartOf:"Journal of retailing"
~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
~subject:"Customer satisfaction"
~subject:"Value creation"
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Search: "Customer relationship management"
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Customer satisfaction
Value creation
Beziehungsmarketing
513
Relationship marketing
513
Consumer behaviour
246
Konsumentenverhalten
246
Kundenzufriedenheit
192
Dienstleistungsqualität
186
Service quality
186
Einzelhandel
66
Retail trade
66
Customer service
62
Kundenservice
62
Customer integration
51
Kundenintegration
51
Dienstleistungssektor
43
Service industry
43
Beschwerdemanagement
39
Complaint management
39
Lieferantenmanagement
37
Supplier relationship management
37
Customer experience
34
Betriebliche Wertschöpfung
33
Brand management
33
Confidence
33
Markenführung
33
Vertrauen
33
Emotion
32
Customer value
31
Kundenwert
31
Services
30
Online retailing
28
Online-Handel
28
E-commerce
27
Electronic Commerce
27
Dienstleistung
26
Dienstleistungsmarketing
26
Services marketing
26
USA
25
United States
25
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1
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Article
213
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213
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213
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English
213
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Klaus, Philipp
4
Mattila, Anna S.
4
Aksoy, Lerzan
3
Cronin, J. J.
3
Evanschitzky, Heiner
3
Gustafsson, Anders
3
Alkire, Linda
2
Alrawadieh, Ziad
2
Basso, Kenny
2
Beatty, Sharon E.
2
Benoit, Sabine
2
Blut, Markus
2
Bove, Liliana L.
2
Brock, Christian
2
Bruce, Helen L.
2
Collier, Joel E.
2
Furrer, Olivier
2
Gruber, Thorsten
2
Grönroos, Christian
2
Ha, Hong Youl
2
Horbel, Chris
2
Landry, Mikèle
2
Le Nguyen Hau
2
Leisen Pollack, Birgit
2
Medler-Liraz, Hana
2
Park, Jungkun
2
Popp, Bastian
2
Rudolph, Thomas
2
Smith, Jeffery S.
2
Witell, Lars
2
Woratschek, Herbert
2
Yi, Youjae
2
Abney, Alexandra K.
1
Addo, Prince Clement
1
Adhikari, Kishalay
1
Ahmad, Hassan
1
Aiolfi, Simone
1
Akaka, Melissa Archpru
1
Akamavi, Raphaël K.
1
Al-Hawari, Mohd Ahmad
1
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Journal of retailing
The journal of services marketing
The service industries journal
Journal of retailing and consumer services
274
Journal of business research : JBR
172
International journal of hospitality management
144
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of hospitality marketing & management
66
Journal of travel and tourism marketing
60
International journal of contemporary hospitality management
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Tourism management : research, policies, practice
55
Journal of strategic marketing
54
Journal of service management
52
The journal of business & industrial marketing
50
Cogent business & management
49
Journal of service research : JSR
48
Service business
48
Services marketing quarterly
46
Asia Pacific journal of marketing and logistics
40
Journal of the Academy of Marketing Science
38
The TQM journal : the international review of organizational improvement
38
The international journal of bank marketing : IJBM
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
35
Psychology & marketing
32
Journal of service research
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic customer relationship management : IJECRM
30
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
28
SpringerLink / Bücher
28
International journal of quality and service sciences
26
The international review of retail, distribution and consumer research
26
Journal of marketing
25
European journal of marketing : EJM
24
Journal of service theory and practice : JSTP
24
Total quality management & business excellence
24
International journal of electronic marketing and retailing : IJEMR
23
Journal of Asian finance, economics and business : JAFEB
21
Journal of hospitality and tourism insights
21
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ECONIS (ZBW)
213
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1
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213
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1
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
2
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
3
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
4
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
5
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
6
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
7
Should service firms introduce algorithmic advice to their existing customers? : the moderating effect of service relationships
Walter, Benjamin von
;
Wentzel, Daniel
;
Raff, Stefan
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 280-296
Persistent link: https://www.econbiz.de/10014322000
Saved in:
8
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
9
Digital transformation for crisis preparedness : service employees' perspective
Leo, Wei Wei Cheryl
;
Laud, Gaurangi
;
Chou, Cindy Yunhsin
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 351-370
Persistent link: https://www.econbiz.de/10014228976
Saved in:
10
Guest editorial: investigating the effect of the physical context on customer experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
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