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~isPartOf:"Journal of retailing"
~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
~subject:"Services marketing"
~subject:"Value creation"
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Services marketing
Value creation
Beziehungsmarketing
513
Relationship marketing
513
Consumer behaviour
246
Konsumentenverhalten
246
Customer satisfaction
192
Kundenzufriedenheit
192
Dienstleistungsqualität
186
Service quality
186
Einzelhandel
66
Retail trade
66
Customer service
62
Kundenservice
62
Customer integration
51
Kundenintegration
51
Dienstleistungssektor
43
Service industry
43
Beschwerdemanagement
39
Complaint management
39
Lieferantenmanagement
37
Supplier relationship management
37
Customer experience
34
Betriebliche Wertschöpfung
33
Brand management
33
Confidence
33
Markenführung
33
Vertrauen
33
Emotion
32
Customer value
31
Kundenwert
31
Services
30
Online retailing
28
Online-Handel
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E-commerce
27
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Dienstleistung
26
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Furrer, Olivier
2
Grönroos, Christian
2
Hansen, John D.
2
Harris, Lloyd C.
2
Holloway, Betsy Bugg
2
Horbel, Chris
2
Jones, Tim
2
Le Nguyen Hau
2
Popp, Bastian
2
Taylor, Shirley F.
2
Woratschek, Herbert
2
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Arancibia Carvajal, Sara
1
Arici, Hasan Evrim
1
Arslan, Ahmad
1
Arteaga-Moreno, Francisco
1
Baek, Wooyeul
1
Ballantyne, David
1
Bart, Yakov
1
Basso, Kenny
1
Beatty, Sharon E.
1
Beetles, Andrea C.
1
Benoit, Sabine
1
Bhatti, Waheed Akbar
1
Blocker, Christopher
1
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1
Bordian, Mariia
1
Bove, Liliana L.
1
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1
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1
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1
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1
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1
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1
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1
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Journal of retailing
The journal of services marketing
The service industries journal
Industrial marketing management : the international journal for industrial and high-tech firms
39
Journal of retailing and consumer services
33
Journal of business research : JBR
32
The journal of business & industrial marketing
20
Journal of service management
19
Journal of strategic marketing
18
Journal of service research : JSR
16
SpringerLink / Bücher
15
Journal of the Academy of Marketing Science
13
Marketing theory
12
Services marketing quarterly
12
International journal of hospitality management
11
Tourism management : research, policies, practice
11
International journal of contemporary hospitality management
9
Service business
9
Journal of creating value
8
AMS review : official publication of the Academy of Marketing Science
7
Business horizons
7
European journal of marketing : EJM
7
Journal of service research
7
Kundenbeziehungen im Dienstleistungsbereich
7
Management decision : MD
7
Journal of business-to-business marketing
6
Journal of hospitality marketing & management
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Journal of service theory and practice : JSTP
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
The international journal of bank marketing : IJBM
6
Basler Schriften zum Marketing
5
California management review
5
Cogent business & management
5
European journal of marketing
5
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
5
International journal of quality and service sciences
5
International journal of services and operations management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of marketing management : MM
5
Strategy & leadership : a publication of Strategic Leadership Forum
5
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ECONIS (ZBW)
55
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1
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
2
Guest editorial: investigating the effect of the physical context on customer experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
3
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
4
Co-creating value and well-being experiences in physiotherapy services
Chwialkowska, Agnieszka
;
Bhatti, Waheed Akbar
;
Arslan, Ahmad
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10013542886
Saved in:
5
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
6
Value co-creation in services for animal companions
Hendricks, Jennifer
;
Schmitz, Gertrud
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 831-845
Persistent link: https://www.econbiz.de/10013407607
Saved in:
7
Promoting social resilience in service communities : a molecular biology perspective
Tang, Yihui
;
Blocker, Christopher
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 895-907
Persistent link: https://www.econbiz.de/10013407618
Saved in:
8
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
9
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
10
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
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