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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Fu, Xiaoxiao"
~person:"Hwang, Jinsoo"
~person:"Kim, Wansoo"
~person:"Noble, Stephanie M."
~person:"Qu, Hailin"
~person:"Tanford, Sarah"
~person:"Verhoef, Peter C."
~subject:"Beziehungsmarketing"
~subject:"Kundenzufriedenheit"
~subject:"Wahrnehmung"
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Search: "Customer relationship management"
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Beziehungsmarketing
Kundenzufriedenheit
Wahrnehmung
Relationship marketing
39
Consumer behaviour
22
Konsumentenverhalten
22
Customer satisfaction
19
Dienstleistungsqualität
14
Service quality
14
Einzelhandel
7
Holiday behaviour
7
Retail trade
7
Urlaubsverhalten
7
Brand image
6
Markenimage
6
Brand management
5
Markenführung
5
Tourism industry
4
Tourismuswirtschaft
4
Airline
3
Arbeitszufriedenheit
3
Customer integration
3
Customer service
3
Destination management
3
Destinationsmanagement
3
Fluggesellschaft
3
Hotel industry
3
Hotellerie
3
Job satisfaction
3
Kundenintegration
3
Kundenservice
3
Ladengestaltung
3
Loyalty
3
Meta-Analyse
3
Meta-analysis
3
Store design
3
Tourism marketing
3
Tourismusmarketing
3
Arbeitskräfte
2
Automation
2
Automatisierung
2
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39
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39
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39
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Blut, Markus
Brady, Michael K.
Fu, Xiaoxiao
Hwang, Jinsoo
Kim, Wansoo
Noble, Stephanie M.
Qu, Hailin
Tanford, Sarah
Verhoef, Peter C.
Han, Heesup
21
Prentice, Catherine
11
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Lombart, Cindy
9
Grewal, Dhruv
8
Kumar, Vikas
8
Park, Jungkun
8
Klaus, Philipp
7
Lemon, Katherine N.
7
Louis, Didier
6
Wong, IpKin Anthony
6
Agag, Gomaa
5
Gustafsson, Anders
5
Khan, Imran
5
Loureiro, Sandra Maria Correia
5
Molinillo, Sebastian
5
Mortimer, Gary
5
Rana, Nripendra P.
5
Yu, Jongsik
5
Ahn, Jiseon
4
Bilgihan, Anil
4
Cambra-Fierro, Jesús
4
Carlson, Jamie
4
Das, Gopal
4
Evanschitzky, Heiner
4
Fazal-e-Hasan, Syed
4
Han, Xiaoyun
4
Kim, Insin
4
Kuppelwieser, Volker
4
Lee, Choong-Ki
4
Meyer-Waarden, Lars
4
Quach, Sara
4
Roggeveen, Anne L.
4
Seger-Guttmann, Tali
4
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Journal of retailing and consumer services
Journal of retailing
Journal of service research
Journal of travel and tourism marketing
Tourism management : research, policies, practice
International journal of hospitality management
20
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of hospitality marketing & management
8
Journal of the Academy of Marketing Science
8
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
7
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
7
International journal of contemporary hospitality management
6
Journal of business research : JBR
6
Journal of service research : JSR
6
Journal of marketing
4
ERIM report series research in management
3
European journal of marketing : EJM
2
European management journal
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Marketing letters : a journal of research in marketing
2
The journal of services marketing
2
The service industries journal
2
Tourism and hospitality research : the surrey quarterly review
2
Business horizons
1
Customer engagement : contemporary issues and challenges
1
Die Betriebswirtschaft : DBW
1
ERIM Report Series Reference
1
Foundations and trends in marketing : FTMKT
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbook of marketing strategy
1
Handbook of research on customer equity in marketing
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
Kundenmanagement
1
MIT sloan management review
1
MSI reports : working paper series
1
Marketing : journal of research and management
1
Marketing accountability for marketing and non-marketing outcomes
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
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ECONIS (ZBW)
39
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1
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
2
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
3
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
4
The antecedents and consequences of brand authenticity in the restaurant industry : robot service employees versus human service employees
Hwang, Jinsoo
;
Kim, Heather Markham
;
Joo, Kyu-Hyeon
; …
- In:
Journal of travel and tourism marketing
39
(
2022
)
2
,
pp. 256-270
Persistent link: https://www.econbiz.de/10013352878
Saved in:
5
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
6
Does love become hate or forgiveness after a double deviation? : the case of hotel loyalty program members
Lee, Jin-soo
;
Kim, Jungkeun
;
Hwang, Jinsoo
;
Cui, Yuanyuan
- In:
Tourism management : research, policies, practice
84
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012494600
Saved in:
7
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
8
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
9
The impact of hard discounter presence on store satisfaction and store loyalty
Hunneman, Auke
;
Verhoef, Peter C.
;
Sloot, Laurens M.
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012434278
Saved in:
10
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
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