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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Service business"
~isPartOf:"The service industries journal"
~language:"eng"
~language:"fra"
~language:"nld"
~language:"pol"
~subject:"Kundenzufriedenheit"
~subject:"Vertrauen"
~subject:"Viral marketing"
~type_genre:"Article in journal"
~type_genre:"Book section"
~type_genre:"Government document"
~type_genre:"Textbook"
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Kundenzufriedenheit
Vertrauen
Viral marketing
Consumer behaviour
2,226
Konsumentenverhalten
2,224
Relationship marketing
847
Beziehungsmarketing
846
Service quality
730
Dienstleistungsqualität
729
Einzelhandel
717
Retail trade
717
Customer satisfaction
677
Online retailing
432
Online-Handel
432
Dienstleistungssektor
370
Service industry
370
Brand management
344
Markenführung
344
Brand image
289
Markenimage
289
Social Web
280
Social web
280
E-commerce
256
Electronic Commerce
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Emotion
219
Internet marketing
218
Online-Marketing
217
Innovation
195
Confidence
184
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Virales Marketing
153
Distribution channel
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Vertriebsweg
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Lebensmitteleinzelhandel
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135
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Park, Jungkun
12
Söderlund, Magnus
12
Prentice, Catherine
10
Lombart, Cindy
7
Louis, Didier
6
Rana, Nripendra P.
6
Cambra-Fierro, Jesús
5
Dwivedi, Yogesh Kumar
5
Hollebeek, Linda D.
5
Kandampully, Jay
5
Park, Eunil
5
Paul, Justin
5
Quach, Sara
5
Seger-Guttmann, Tali
5
Alves, Helena
4
Bilgihan, Anil
4
Chakraborty, Shibashish
4
Dhir, Amandeep
4
Gil Saura, Irene
4
Islam, Jamid Ul
4
Khan, Imran
4
Konuk, Faruk Anıl
4
Ladhari, Riadh
4
Le Nguyen Hau
4
Molinillo, Sebastian
4
Mortimer, Gary
4
Nilashi, Mehrbakhsh
4
Pham Ngoc Thuy
4
Poncin, Ingrid
4
Ruiz Mafe, Carla
4
Thaichon, Park
4
Vázquez Casielles, Rodolfo
4
Yi, Youjae
4
Agag, Gomaa
3
Anaya-Sánchez, Rafael
3
Augusto, Mário Gomes
3
Bambauer-Sachse, Silke
3
Benkenstein, Martin
3
Borges, Adilson
3
Casidy, Riza
3
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Journal of retailing and consumer services
Service business
The service industries journal
Journal of business research : JBR
595
International journal of hospitality management
481
Tourism management : research, policies, practice
241
The journal of services marketing
225
Journal of travel and tourism marketing
204
Journal of hospitality marketing & management
199
Industrial marketing management : the international journal for industrial and high-tech firms
196
International journal of contemporary hospitality management
192
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
183
Journal of economic behavior & organization : JEBO
157
Cogent business & management
151
Psychology & marketing
150
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
135
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
131
Asia Pacific journal of marketing and logistics
127
Journal of business ethics : JOBE
124
Services marketing quarterly
111
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
110
European journal of marketing : EJM
104
Journal of service research : JSR
104
Tourism management perspectives : TMP
104
Journal of the Academy of Marketing Science
102
Management science : journal of the Institute for Operations Research and the Management Sciences
101
Journal of air transport management
97
Technological forecasting & social change : an international journal
93
Journal of marketing
92
International journal of internet marketing and advertising : IJIMA
91
Journal of strategic marketing
89
The international journal of bank marketing : IJBM
89
International journal of business information systems : IJBIS
87
The TQM journal : the international review of organizational improvement
87
Journal of internet commerce
86
The journal of business & industrial marketing
86
Electronic commerce research
84
International journal of electronic marketing and retailing : IJEMR
84
Journal of Asian finance, economics and business : JAFEB
82
Journal of service management
81
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ECONIS (ZBW)
913
Showing
1
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10
of
913
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1
Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag
;
Chakraborty, Shibashish
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
Saved in:
2
AR app-based brand engagement and outcomes : a moderated mediation approach
Khan, Imran
;
Fatma, Mobin
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460874
Saved in:
3
Beyond weekdays : the impact of the weekend effect on eWOM of hedonic product
Du, Jiangang
;
Zhu, Liya
;
Ma, Yuanning
;
Zhang, Yu
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014462181
Saved in:
4
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
5
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
6
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
7
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
8
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
9
The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior
Tomazelli, Joana Boesche
;
Rohden, Simoni F.
;
Espartel, …
- In:
Service business
18
(
2024
)
1
,
pp. 133-159
Persistent link: https://www.econbiz.de/10014504746
Saved in:
10
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
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