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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Services marketing quarterly"
~subject:"Customer satisfaction"
~subject:"Service quality"
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Search: subject:"Beziehungsmarketing"
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Customer satisfaction
Service quality
Beziehungsmarketing
674
Relationship marketing
674
Consumer behaviour
508
Konsumentenverhalten
508
Kundenzufriedenheit
298
Dienstleistungsqualität
230
Einzelhandel
183
Retail trade
183
Brand management
110
Markenführung
110
Online retailing
89
Online-Handel
89
Brand image
74
Markenimage
74
Social Web
68
Social web
68
Confidence
66
Customer integration
66
Kundenintegration
66
Vertrauen
66
Brand
62
Markenartikel
61
Internet marketing
56
Online-Marketing
56
Viral marketing
49
Virales Marketing
49
Customer experience
48
E-commerce
48
Electronic Commerce
48
Customer service
45
Kundenservice
44
Emotion
42
Customer loyalty
41
Satisfaction
37
Loyalty
36
Beschwerdemanagement
35
Complaint management
35
Customer engagement
34
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276
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4
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Article
363
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Article in journal
363
Aufsatz in Zeitschrift
363
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English
363
Author
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Prentice, Catherine
9
Park, Jungkun
6
Lombart, Cindy
5
Quach, Sara
5
Hollebeek, Linda D.
4
Khan, Imran
4
Louis, Didier
4
Molinillo, Sebastian
4
Mortimer, Gary
4
Söderlund, Magnus
4
Anaya-Sánchez, Rafael
3
Bilgihan, Anil
3
Cambra-Fierro, Jesús
3
Casidy, Riza
3
Fazal-e-Hasan, Syed
3
Fernandes, Teresa
3
Gong, Taeshik
3
Harun, Ahasan
3
Islam, Jamid Ul
3
Karande, Kiran
3
Klaus, Philipp
3
Leisen Pollack, Birgit
3
Poncin, Ingrid
3
Prybutok, Victor R.
3
Rokonuzzaman, Md
3
Seger-Guttmann, Tali
3
Shin, Hyunju
3
Thaichon, Paramaporn
3
Adjei, Mavis T.
2
Aguilar-Illescas, Rocío
2
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Arndt, Aaron D.
2
Banik, Shanta
2
Barari, Mojtaba
2
Borges, Adilson
2
Cambra-Fierro, Jesús J.
2
Carlson, Jamie
2
Carpenter, Jason M.
2
Choi, Beom Joon
2
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Published in...
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Journal of retailing and consumer services
Services marketing quarterly
Journal of business research : JBR
176
International journal of hospitality management
168
The journal of services marketing
137
The service industries journal
101
Journal of hospitality marketing & management
77
Journal of travel and tourism marketing
73
International journal of contemporary hospitality management
67
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
67
Journal of service research : JSR
63
Service business
57
Tourism management : research, policies, practice
56
Cogent business & management
54
Journal of service management
50
Industrial marketing management : the international journal for industrial and high-tech firms
49
Journal of strategic marketing
46
Asia Pacific journal of marketing and logistics
43
The international journal of bank marketing : IJBM
43
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
The TQM journal : the international review of organizational improvement
41
The journal of business & industrial marketing
41
Journal of the Academy of Marketing Science
40
Psychology & marketing
36
Journal of service research
35
International journal of electronic customer relationship management : IJECRM
34
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
30
International journal of quality and service sciences
29
Total quality management & business excellence
29
European journal of marketing : EJM
28
Journal of retailing
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of marketing
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Managing service quality : MSQ ; an international journal
25
Marketing intelligence & planning
25
Journal of air transport management
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of hospitality and tourism insights
23
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ECONIS (ZBW)
363
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1
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10
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363
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1
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
2
Understanding the relationship between marketing analytics, customer agility, and customer satisfaction : a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
3
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
4
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
5
Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag
;
Chakraborty, Shibashish
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
Saved in:
6
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
7
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
8
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
9
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
10
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
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