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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Services marketing quarterly"
~subject:"Relationship marketing"
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Search: subject_exact:"Consumer complaints"
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Relationship marketing
Beschwerdemanagement
56
Complaint management
56
Dienstleistungsqualität
48
Service quality
48
Customer satisfaction
41
Kundenzufriedenheit
41
Beziehungsmarketing
35
Consumer behaviour
28
Konsumentenverhalten
28
Service recovery
17
Customer service
16
Kundenservice
16
Service failure
16
Justice
11
Gerechtigkeit
10
Viral marketing
9
Virales Marketing
9
USA
8
United States
8
Mobile communications
7
Mobilkommunikation
7
Emotion
5
Ethiopia
5
Satisfaction
5
Äthiopien
5
Co-creation
4
Einzelhandel
4
Online retailing
4
Online-Handel
4
Perceived justice
4
Retail trade
4
Brand image
3
Brand management
3
Customer integration
3
Dienstleistungssektor
3
Distributive justice
3
Kundenintegration
3
Markenführung
3
Markenimage
3
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35
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English
35
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Shin, Hyunju
3
Casidy, Riza
2
Harun, Ahasan
2
Khantimirov, Denis
2
Mattila, Anna S.
2
Pacheco, Natália Araújo
2
Rokonuzzaman, Md
2
Alizadeh, Hamid
1
Ashley, Christy
1
Bagherzadeh, Ramin
1
Bai, Yanzhuang
1
Bataoui, Soffien
1
Bicho, Marta
1
Boch, Emmanuelle
1
Bougoure, Ursula Sigrid
1
Bozkurt, Sıddık
1
Campos, Pimenta, Marco Tulio
1
Chang, Shu-yu
1
Cheng, Peng
1
Chih, Wen-Hai
1
Cho, Youngju
1
Cioppi, Marco
1
Claye-Puaux, Sophie
1
Clouse, Shawn F.
1
Curina, Ilaria
1
Dootson, Paula
1
Dorsey, Joshua D.
1
Fazal-e-Hasan, Syed
1
Ford, John B.
1
Francioni, Barbara
1
Frasquet Deltoro, Marta
1
Fu, Yi-Fan
1
Geuens, Maggie
1
Gligor, David
1
Gohary, Ali
1
Greene, Henry
1
Gul-E-Rana
1
Gulas, Charles S.
1
Hamzelu, Bahman
1
Hegner, Sabrina
1
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Journal of retailing and consumer services
Services marketing quarterly
Journal of business research : JBR
38
International journal of hospitality management
25
The journal of services marketing
19
The service industries journal
14
Journal of hospitality marketing & management
13
International journal of contemporary hospitality management
11
Journal of service research : JSR
11
Journal of service research
10
Service business
10
Journal of the Academy of Marketing Science
8
Journal of marketing
7
Marketing letters : a journal of research in marketing
7
Business horizons
6
International journal of production economics
6
Journal of retailing
6
Psychology & marketing
6
SpringerLink / Bücher
6
Tourism management : research, policies, practice
6
Cogent business & management
5
Journal of consumer marketing
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of marketing management : MM
5
Journal of travel and tourism marketing
5
Managing service quality : MSQ ; an international journal
5
Marketing intelligence & planning
5
Asia-Pacific journal of business administration
4
European journal of marketing : EJM
4
International journal of business and economics
4
International journal of consumer studies
4
International journal of quality and service sciences
4
International journal of services and operations management
4
Journal of service management
4
Journal of service theory and practice
4
Journal of strategic marketing
4
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
4
Total quality management & business excellence
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Working papers / Institut für Wirtschaftsinformatik der Universität Bern
4
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ECONIS (ZBW)
35
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1
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
2
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
3
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
4
The role of socially rich photos in generating favorable donation behavior on charity websites
Bataoui, Soffien
;
Boch, Emmanuelle
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014364672
Saved in:
5
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
6
Chatbots and service failure : when does it lead to customer aggression
Huang, Yu-Shan
;
Dootson, Paula
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366333
Saved in:
7
Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang
;
Li, Tingwu
;
Zheng, Chundong
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
Saved in:
8
Managing social media recovery : the important role of service recovery transparency in retaining customers
Honora, Andreawan
;
Chih, Wen-Hai
;
Wang, Kai-Yu
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209548
Saved in:
9
How trust mediate the effects of perceived justice on loyalty : a study in the context of automotive recall in China
Liu, Yang
;
Cheng, Peng
;
Ouyang, Zhe
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431630
Saved in:
10
Social learning effects of complaint handling on social media : self-construal as a moderator
Ku, Hsuan-Hsuan
;
Shang, Rong-An
;
Fu, Yi-Fan
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012433330
Saved in:
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