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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Springer eBook Collection / Business and Economics"
~subject:"Consumer behaviour"
~subject:"Germany"
~subject:"Innovationsmanagement"
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Search: "Customer relationship management"
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Consumer behaviour
Germany
Innovationsmanagement
Beziehungsmarketing
651
Relationship marketing
651
Konsumentenverhalten
464
Customer satisfaction
261
Kundenzufriedenheit
261
Dienstleistungsqualität
183
Service quality
183
Einzelhandel
177
Retail trade
177
Brand management
110
Markenführung
110
Online retailing
88
Online-Handel
88
Brand image
69
Markenimage
69
Social Web
65
Social web
65
Kundenintegration
61
Customer integration
60
Brand
58
Confidence
58
Vertrauen
58
Markenartikel
57
Internet marketing
54
Online-Marketing
54
E-commerce
50
Electronic Commerce
50
Customer experience
47
Viral marketing
46
Virales Marketing
46
Deutschland
44
Customer loyalty
41
Customer service
41
Kundenservice
40
Customer value
38
Emotion
38
Kundenwert
38
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36
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14
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464
German
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Prentice, Catherine
11
Lombart, Cindy
8
Hollebeek, Linda D.
6
Klaus, Philipp
6
Park, Jungkun
6
Agag, Gomaa
5
Khan, Imran
5
Louis, Didier
5
Rana, Nripendra P.
5
Das, Gopal
4
Kuppelwieser, Volker
4
Loureiro, Sandra Maria Correia
4
Molinillo, Sebastian
4
Quach, Sara
4
Seger-Guttmann, Tali
4
Söderlund, Magnus
4
Abdelmoety, Ziad Hassan
3
Anaya-Sánchez, Rafael
3
Becker, Jörg
3
Cambra-Fierro, Jesús
3
Carlson, Jamie
3
Dwivedi, Yogesh Kumar
3
Elms, Jonathan
3
Han, Xiaoyun
3
Harun, Ahasan
3
Islam, Jamid Ul
3
Kumar, Vikas
3
Mortimer, Gary
3
Pantano, Eleonora
3
Park, Eunil
3
Poncin, Ingrid
3
Rokonuzzaman, Md
3
Russell-Bennett, Rebekah
3
Aboul-Dahab, Sameh
2
Agrawal, Shiv Ratan
2
Aguilar-Illescas, Rocío
2
Ahlert, Dieter
2
Alalwan, Ali Abdallah
2
Alexander, Bethan
2
Algharabat, Raed
2
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Journal of retailing and consumer services
Springer eBook Collection / Business and Economics
Journal of business research : JBR
356
International journal of hospitality management
167
SpringerLink / Bücher
129
The journal of services marketing
120
The journal of product & brand management
98
Journal of the Academy of Marketing Science
80
The journal of brand management : an international journal
77
Journal of hospitality marketing & management
75
Psychology & marketing
75
Cogent business & management
74
Gabler Edition Wissenschaft
73
Industrial marketing management : the international journal for industrial and high-tech firms
72
Asia Pacific journal of marketing and logistics
68
International journal of contemporary hospitality management
68
Journal of travel and tourism marketing
67
Journal of retailing
66
The service industries journal
66
Journal of strategic marketing
61
Journal of service management
58
Journal of marketing
54
Marketing intelligence & planning
54
European journal of marketing : EJM
53
Journal of service research : JSR
51
International journal of retail & distribution management
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Services marketing quarterly
48
Tourism management : research, policies, practice
48
The international review of retail, distribution and consumer research
47
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
46
International journal of internet marketing and advertising : IJIMA
44
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
43
Service business
43
The international journal of bank marketing : IJBM
43
International journal of retail and distribution management
42
The journal of business & industrial marketing
41
International journal of electronic marketing and retailing : IJEMR
38
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
37
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
37
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ECONIS (ZBW)
510
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1
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
2
Hey Google, I trust you! : the consequences of brand anthropomorphism in voice-based artificial intelligence contexts
Patrizi, Michela
;
Šerić, Maja
;
Vernuccio, Maria
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462234
Saved in:
3
Understanding the relationship between marketing analytics, customer agility, and customer satisfaction : a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
4
From redesign to revenue : measuring the effects of servicescape remodeling on customer lifetime value
Valentini, Tony
;
Roederer, Claire
;
Castéran, Herbert
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462312
Saved in:
5
Customer definitions of moral value for retail brands : a qualitative understanding
Wei, Yunyi
;
Sit, Kokho
;
Ekinci, Yuksel
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462367
Saved in:
6
Effect of community relationship management, relationship marketing orientation, customer engagement, and brand trust on brand loyalty : the case of a commercial bank in Thailand
Jedsada Wongsansukcharoen
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209572
Saved in:
7
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
8
The impact of intelligent customer service agents' initial response on consumers' continuous interaction intention
Cheng, Zhendong
;
Fan, Wenfang
;
Shao, Bingjia
;
Jia, Wenli
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460841
Saved in:
9
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
10
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
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