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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"The service industries journal"
~language:"eng"
~subject:"Kundenservice"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistungsbranche"
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Kundenservice
Dienstleistungssektor
313
Service industry
313
Dienstleistungsqualität
57
Service quality
57
Innovation
52
Services
46
Dienstleistung
44
Innovation management
40
Innovationsmanagement
40
Consumer behaviour
35
Konsumentenverhalten
35
Customer satisfaction
33
Kundenzufriedenheit
33
Beziehungsmarketing
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service innovation
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Dienstleistungshandel
12
Firm performance
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Trade in services
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Aufsatz in Zeitschrift
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19
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English
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Asante, Daniel
2
Asante, Eric Adom
2
Kwamega, Michael
2
Söderlund, Magnus
2
Tang, Chunyong
2
Arli, Denni
1
Berthiaume, Bilitis
1
Brun, Isabelle
1
Chen, Nuoya
1
Chen, Wun-hwa
1
Chew, Patricia Y. P.
1
Chiang, Ai-hsuan
1
Ding, Xin
1
Falter, Mareike
1
Fan, Xiucheng
1
Fazal-e-Hasan, Syed
1
Gheshlaghi, Mahnaz
1
Gong, Taeshik
1
Gong, Xiushuang
1
Gruenewald, Kira
1
Hadwich, Karsten
1
Hanson, Nicole
1
Henten, Anders
1
Ho, Bach Quang
1
Hofmeister, Johannes
1
Hyun, Hyowon
1
Isaeva, Neve
1
Jiao, Jinfeng
1
Mattsson, Jan
1
Mohanty, Smaraki
1
Mortimer, Gary
1
Opoku-Danso, Alexander
1
Park, Eunil
1
Park, Jungkun
1
Rajaobelina, Lova
1
Ricard, Line
1
Saunders, Mark
1
Shainesh, G.
1
Sharma, Anand K.
1
Srinivasan, V.
1
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Journal of retailing and consumer services
The service industries journal
The journal of services marketing
21
Journal of business research : JBR
12
Journal of service management
9
Journal of service research
9
International journal of hospitality management
7
Journal of service research : JSR
6
International journal of contemporary hospitality management
4
Journal of the Academy of Marketing Science
3
Psychology & marketing
3
Australasian marketing journal
2
Business process management journal
2
Cogent business & management
2
European journal of marketing
2
European journal of marketing : EJM
2
International journal of quality and service sciences
2
International journal of services and operations management
2
International journal of services and standards
2
International journal of services, economics and management
2
Journal of air transport management
2
Journal of service theory and practice
2
Journal of service theory and practice : JSTP
2
Managing service quality : MSQ ; an international journal
2
Operations research
2
The journal of applied business research
2
Advances in business and management forecasting
1
Asia Pacific journal of marketing and logistics
1
Asian business & management
1
Athens journal of business & economics : AJBE
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Benchmarking : an international journal ; BIJ
1
Business horizons
1
California management review
1
Decision sciences : DS
1
Economic developments in India : quarterly update : analysis, reports, policy documents
1
Enlightening tourism : ET ; a pathmaking journal
1
Enterprise information systems
1
European business review
1
European journal of operational research : EJOR
1
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ECONIS (ZBW)
19
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1
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
2
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
3
Leveraging perceived HPWS to improve service encounter quality in high-contact service industries
Asante, Daniel
;
Tang, Chunyong
;
Asante, Eric Adom
; …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303270
Saved in:
4
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
5
In pursuit of service encounter quality : will service-oriented high-performance work systems benefit high-contact service industries?
Asante, Daniel
;
Tang, Chunyong
;
Kwamega, Michael
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366345
Saved in:
6
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
7
To err is human : tolerate humans instead of machines in service failure
Chen, Nuoya
;
Mohanty, Smaraki
;
Jiao, Jinfeng
;
Fan, Xiucheng
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433727
Saved in:
8
Customer response toward employees' emotional labor in service industry settings
Gong, Taeshik
;
Park, Jungkun
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132182
Saved in:
9
Weathering consumer pricing sensitivity : the importance of customer contact and personalized services in the financial services industry
Yun, Wonjoo
;
Hanson, Nicole
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012268849
Saved in:
10
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
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