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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Beziehungsmarketing"
~subject:"Hochschule"
~subject:"Quality management"
~subject:"Theory"
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Search: subject_exact:"Servicequalität"
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Subject
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Beziehungsmarketing
Hochschule
Quality management
Theory
Dienstleistungsqualität
448
Service quality
448
Customer satisfaction
277
Kundenzufriedenheit
277
Consumer behaviour
261
Konsumentenverhalten
261
Relationship marketing
211
Einzelhandel
71
Retail trade
71
Customer service
67
Kundenservice
67
Hotel industry
49
Hotellerie
49
Beschwerdemanagement
43
Complaint management
43
Online retailing
43
Online-Handel
43
Viral marketing
34
Virales Marketing
34
Satisfaction
33
Emotion
30
Dienstleistungssektor
28
Service industry
28
E-commerce
27
Electronic Commerce
27
Customer loyalty
24
Holiday behaviour
23
Qualitätsmanagement
23
Urlaubsverhalten
23
Customer integration
22
Kundenintegration
22
Service failure
22
Confidence
21
Vertrauen
21
Tourism
20
Customer experience
19
Ladengestaltung
19
Store design
19
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Undetermined
192
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Article
229
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Article in journal
229
Aufsatz in Zeitschrift
229
Case study
1
Fallstudie
1
Language
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English
229
Author
All
Prentice, Catherine
7
Gong, Taeshik
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Mortimer, Gary
3
Park, Jungkun
3
Prybutok, Victor R.
3
Quach, Sara
3
Rokonuzzaman, Md
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Bilgihan, Anil
2
Boukis, Achilleas
2
Cai, Ruiying
2
Cioppi, Marco
2
Dwivedi, Yogesh Kumar
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Ellis-Chadwick, Fiona
2
Fazal-e-Hasan, Syed
2
Fernandes, Teresa
2
Francioni, Barbara
2
Harris, Lloyd C.
2
Hinson, Robert
2
Islam, Jamid Ul
2
Japutra, Arnold
2
Karande, Kiran
2
Koritos, Christos
2
Le, Hoang T. P. M.
2
Lee, Jin-soo
2
Lee, Kangcheol
2
Loureiro, Sandra Maria Correia
2
Lunardo, Renaud
2
Molinillo, Sebastian
2
Nguyen Tuyet-Mai
2
O'Cass, Aron
2
Pacheco, Natália Araújo
2
Paul, Justin
2
Polo-Redondo, Yolanda
2
Su, LuJun
2
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Published in...
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Journal of retailing and consumer services
Tourism management : research, policies, practice
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
142
International journal of hospitality management
132
Journal of business research : JBR
116
The journal of services marketing
103
The TQM journal : the international review of organizational improvement
96
The service industries journal
87
International journal of productivity and quality management : IJPQM
76
International journal of quality & reliability management
71
Total quality management & business excellence
65
Journal of hospitality marketing & management
63
Services marketing quarterly
62
International journal of contemporary hospitality management
57
International journal of quality and service sciences
55
Quality management journal : QMJ
55
Service business
54
International journal of services and operations management
50
Journal of service research : JSR
48
Cogent business & management
46
Journal of travel and tourism marketing
44
Journal of service management
42
Journal of air transport management
35
Managing service quality : MSQ ; an international journal
33
International journal of production research
32
International journal of services, economics and management
32
Journal of service research
32
Auditing : a journal of practice & theory
28
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Journal of strategic marketing
28
Industrial marketing management : the international journal for industrial and high-tech firms
27
Journal of marketing for higher education
27
Asia Pacific journal of marketing and logistics
26
The international journal of bank marketing : IJBM
26
NBER Working Paper
25
European research studies
24
International journal of production economics
24
Marketing intelligence & planning
24
NBER working paper series
24
CESifo working papers
23
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Source
All
ECONIS (ZBW)
229
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1
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10
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229
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date (oldest first)
1
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
2
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
3
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
4
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
5
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
6
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
7
The study of brand loyalty and switching cost on OTT bundled service choice : focusing on reference-dependent preferences in the saturated market
Kim, Kyungah
;
Kim, Junghun
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462320
Saved in:
8
"Give me an upgrade or I will give you a bad review!" : investigating customer threats in the hospitality industry
Boukis, Achilleas
;
Harris, Lloyd C.
;
Koritos, Christos D.
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015052203
Saved in:
9
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
10
Exploring customer concerns on service quality under the COVID-19 crisis : a social media analytics study from the retail industry
Li, Xinwei
;
Xu, Mao
;
Zeng, Wenjuan
;
Tse, Ying Kei
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014239860
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